Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - Grey
Average customer rating
4.5
(4,198 Reviews)
Rating breakdown 4,198 reviews
5 Stars
3,228
4 Stars
424
3 Stars
116
2 Stars
122
1 Star
308
86%of customers recommend this product.
(
2,794 out of
3,246)
Customer Reviews for Nespresso - VertuoPlus by Breville - Grey
Customer Rating
5
on July 30, 2024
Posted by: Twinky
from Westtown NY
[This review was collected as part of a promotion.] Recently purchased VertuoPlus Deluxe with extreme happiness. I took the machine and coffee on vacation as I could not stand a day without my morning cup. I have tried a few different coffees with difficulty to mention my favorite as I am loving them all. So happy I was introduced to a Nespresso by my cousin!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not good quality
on August 22, 2024
Posted by: bob
This is the second Nespresso machine I've owned, and it has been disappointing at the least. It has been glitchy from the very beginning and completely broke in less than 2 years.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, August 23, 2024
Thanks for your review, Bob. We’re dismayed that your Vertuo Next machine hasn’t met your expectations since owning it. Your machine has a one-year warranty and a lifetime of troubleshooting available via our toll-free number 800-562-1465. We’re pleased to see you spoke with one of our machine experts who presented you with your out of warranty options via our Assistance Service Program. You can repair your machine with a 6-month repair warranty for $65.00 or receive a 35% out of warranty discount towards the purchase of a new machine with a new warranty. When you decide which options is best for you, please call our toll-free number 800-562-1465. Any Coffee Specialist will be pleased to assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Not Okay!
on August 30, 2024
Posted by: Cutejoyus
from NC
I purchased my machine in February of last year. It worked perfectly for over a year. About a month ago, it stopped brewing without me descaling or cleaning the machine before use. I have descaled this unit, ran the cleaning cycle at least 30’ times in the past few weeks. I called the support line. The first person connection was bad. He said he would call me back, but never did. So, when I called back the lady was in the process of helping me and then her line disconnected and she never called back either. They ask for your number to call back when disconnected, but do not call back. Anyway, I did complete the toothbrush cleaning instructions and the toothpick instructions. It worked for a week and now it’s back to requiring me to clean it before brewing my morning coffee. This is impractical and flat out unacceptable. I owned the K brand machine without any issues for many many years. It is not okay that this machine cost more and last much much less. I am beyond annoyed and frustrated with Nespresso at this point.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, August 31, 2024
Thank you for sharing your review. We are sorry to hear that your Vertuo Next machine is not functioning as expected, and we appreciate the chance to assist you. We want to assure you that your machine is covered by a one-year warranty, and we also provide lifetime troubleshooting support. Even if your machine is no longer under warranty, we offer replacement and repair assistance.
Please don't hesitate to reach out to us through our toll-free number, 800-562-1465. We are confident that we can work together to find a satisfactory resolution to the issue you are facing.
Please don't hesitate to reach out to us through our toll-free number, 800-562-1465. We are confident that we can work together to find a satisfactory resolution to the issue you are facing.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Check specs
on October 5, 2024
Posted by: Becks
from Portland, Oregon
I stayed in an ABNB and they had the VertuoPlus and I fell in love with it. Made delicious coffee one cup at a time, which was perfect for me. I bought one when I got home. The device I got only makes up to 8 oz., and I would have preferred a larger cup of coffee. (in other words, don't purchase the largest pods) I have to say it is a bit noisy when brewing, I'm the only one up when I make my first cup.
I would recommend this to a friend!
Response from Nespresso USABy Lisa A, Customer Service, October 7, 2024
Thanks for your review, Becks. We're dismayed to learn that you prefer larger cups of coffee that exceed 8 oz, and your VertuoPlus machine will not brew the larger XL Coffee capsules. The XL Coffee capsules were created for the following machine models: Vertuo Next, Vertuo Pop+, Vertuo Pop+ Deluxe, Vertuo Creatista, and Vertuo Lattissima.
As part of your machine maintenance, we recommend the first time use steps with water only, at least once a week to flush coffee granules out of the head of your machine. Your VertuoPlus machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. Please reach out to troubleshoot your machine is it continues to sound loud. If troubleshooting is unsuccessful, we have repair and replacement options available via our Assistance Service Program, even when your machine is out of warranty. We look forward to assisting you with your VertuoPlus machine soon.
As part of your machine maintenance, we recommend the first time use steps with water only, at least once a week to flush coffee granules out of the head of your machine. Your VertuoPlus machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. Please reach out to troubleshoot your machine is it continues to sound loud. If troubleshooting is unsuccessful, we have repair and replacement options available via our Assistance Service Program, even when your machine is out of warranty. We look forward to assisting you with your VertuoPlus machine soon.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Manual lid lever constantly Stuck!!
on October 24, 2024
Posted by: Ter
from Pa
Do not buy the Virtuo Next! The lid lever gets stuck constantly!!! You have to be the hulk to even attempt to get it open. The manual lever is the most annoying thing about the machine. There is no rhyme or reason to when it will work or when it will get stuck. Don’t waste your money on this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, October 25, 2024
Thank you for your review, Ter. We are sorry to learn your Vertuo Next machine didn’t meet your expectations, however we are pleased to see that you were able to connect with a Machine Expert and receive a replacement. Nespresso offers a lifetime of troubleshooting via our toll-free number 800-562-1465, please do not hesitate to contact us should you need further assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Poor quality equipment
on November 10, 2024
Posted by: Vas
from Fl
Purchased the Vertuo Next couple months back. Stopped working already, in less than 6 months. Very poor quality
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, November 11, 2024
Thank you for your review and honest feedback. We’re disappointed to learn your Vertuo Next is not meeting your expectations. We sincerely apologize for any frustration or inconvenience this may have caused. Your Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting assistance. We aim to ensure complete customer satisfaction, and we deeply regret when that is not the case. We have documented your experience to your account for review. Please call our toll-free number, 1-800-562-1465, to speak to a Machine Expert at your earliest opportunity so we may address your machine issues. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Does not work
on December 5, 2024
Posted by: alyssa
I’ve had this for about a year and have had on and off problems since I’ve gotten it. Wasted so many of their expensive pods because the machine randomly had issues and you have to use a new pod. Today finally no matter what I do I can’t get it to work. I cannot get it to brew, can not get it to run a cleaning cycle. Have tried everything, including cleaning the whole machine, trying to descale, cleaning the machine, and more. User guides are absolutely no help. Save your money this machine is a piece of junk!
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Relations, December 6, 2024
We appreciate your review, and hope you'll contact us again for assistance. Every Nespresso machine is covered under at least a one-year warranty with replacement or repair options, both in or out of warranty. We look forward to hearing from you. Call 24/7, Alyssa, 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Flaw in the design
on January 24, 2025
Posted by: Nina
from CA
Always having problems with this machine. I only use this machine once a week and constantly cleaning it, but now it doesn't work at all. It is so tiring to want to make one cup of coffee, but the machine blinking and not working.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, January 25, 2025
Thank you for your review. We’re dismayed to learn that your Vertuo Next isn’t working and will be happy to assist. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA