Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - Grey
Average customer rating
4.5
(4,198 Reviews)
Rating breakdown 4,198 reviews
5 Stars
3,228
4 Stars
424
3 Stars
116
2 Stars
122
1 Star
308
86%of customers recommend this product.
(
2,794 out of
3,246)
Customer Reviews for Nespresso - VertuoPlus by Breville - Grey
Customer Rating
1
It leaks
on August 14, 2023
Posted by: DK
Leaking hot water and coffee. It does not work. I am not sure if the machine is seals 100%.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, August 15, 2023
Thank you for your review. We are dismayed to learn your Vertuo Next machine didn’t meet your expectation. However, we are delighted that you spoke with our Machine Expert who provide troubleshooting tips that were unsuccessful, therefore, a replacement order was processed for you. We look forward to you, once again enjoying the many Vertuo blends, while you continue your coffee journey with Nespresso. Please do not hesitate to contact us via our toll-free number 800-562-1465 if you have any issues. We offer a lifetime of troubleshooting and are available 24 hours a day and 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Really expensive decoration..... No thanks.
on August 27, 2023
Posted by: Rberscheid
from Ozark, Mo
We received this as a Christmas present this year. When we first got it we had a hard time getting it to even brew the first cup. Finally got it primed and it worked. After a couple of months it would only brew one cup a day if we were lucky. Now it has to be cycled dozens of times to hopefully get one cup of coffee. If there are two of you wanting coffee.... Forget it. Not happening. The bad side is it was a gift and we didn't receive a gift receipt so nothing we can do to get a replacement. Pretty sure I'm just going to buy a kureg again. Never should have gotten rid of it in the first place
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall S, Customer Service , August 30, 2023
Thank you for your review. We understand that your experience with our Vertuo Plus machine has not met your expectations, and we would be happy to assist you to the best of our abilities. We stand behind our brand, and every machine is covered under at least a one-year warranty. We also offer out-of-warranty replacement or repair service, as well, so please contact us at 800-562-1465 at your earliest convenience. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Bad quality - doesn't last
on October 24, 2023
Posted by: MN2023
from Minneapolis, MN
I had this machine replaced after 1 year - and Nespresso sent me a new machine as it was under warranty. I have now had this machine for 2 years - and suddenly doesn't work. I descale and clean regularly. This model of machine is a piece of crap. So frustrating the amount of times I have had to troubleshoot these machines, and the amount of money spent and they still don't work or last!
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, October 25, 2023
Thank you for your review. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Tasty coffee
on November 7, 2023
Posted by: Austin
from Orrville ohio
Love mine, love the drinks, only down fall is my leaks water from the bottom of the machine. They won’t replace it which is disappointing only had it for a few months. Called customer service and I can send it in to be worked on and would take over 3 weeks.
I would recommend this to a friend!
Response from Nespresso USABy Katy R., November 8, 2023
Thank you for your review, Austin. While we certainly understand your frustration, we'd like to attempt to repair your machine. If we are unable to repair, we'll replace as it is still within the one-year warranty. Please give us a call to arrange repair. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Ugh!
on November 23, 2023
Posted by: Marely21
from Los Angeles
I bought this not even a year ago and it’s giving me issues. It makes a mound noise and feels shaky.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, November 24, 2023
Thank you for your review, Marely. We share your disappointment with these Vertuo Next issues, and appreciate the time you have taken to reach out. We see that you were able to attempt troubleshooting your machine with one of our Machine Specialists, and that a free replacement machine order is currently in preparation at our warehouse. If you require any additional assistance, we kindly invite you to reach out via our toll-free number, 800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don't waste your money
on November 24, 2023
Posted by: Coffeluver12
from Charlotte, NC
We bought this machine just a little over a year ago and now it's not working. Nespresso says there's a known issue with the censor (which is needed to read the pod) going bad. I would not recommend wasting your money on a machine that you might get a year out of.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, November 25, 2023
Hi. Thank you for your review. We are dismayed to learn the Vertuo Next does not meet your expectations. However, we are thrilled to learn you were able to speak to a Machine Expert and we were able to replace your machine. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Skip this machine
on December 19, 2023
Posted by: apris
from Chicago
I've gone through two of the Vertuo Next machines at this point. My first machine began diminishing in quality when the head would get stuck when locking and unlocking, then began making very loud noises when running. Now my replacement machine is acting up as well. It's a toss up on whether or not the machine will register my pod when it's in the holder, which has caused me to waste multiple pods (not to mention it's just really annoying). It's also beginning to make weird noises when it runs.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, December 20, 2023
Thank you for your review, Apris. We dismayed to learn that your replacement Vertuo Next machine is no working to your satisfaction. Your machine has a one year-warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we have repair and replacement options available via our Assistance Service Program, even when your machine is out of warranty. We recommend calling us at your convenience to troubleshoot your machine with a machine expert. If a replacement is necessary, you may ask for a different Vertuo model. We’re confident you’ll be back to your Nespresso coffee ritual again soon.
Written by a customer while visiting Nespresso USA
Customer Rating
1
on January 3, 2024
Posted by: Ugh
We bought 2 of these over the past 3 years and they consistently break- conveniently always after the one year warranty but before 2 years of use. Obviously some flaw in the design since ours will always start leaking somewhere. And then to make up for it- Nespresso gives you a 35% discount which… surprise… you can only use on 3 of their machines including this hunk of junk.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, January 4, 2024
Hello. We're disappointed to hear about your experience. All machines come with at least a one-year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465, and a coffee specialist will be happy to help assist you.
Written by a customer while visiting Nespresso USA