Customer reviews from Nespresso USA
Nespresso - VertuoPlus Grey by Breville - Gray
Average customer rating
4.6
(7,152 Reviews)
Rating breakdown 7,152 reviews
5 Stars
5,560
4 Stars
851
3 Stars
247
2 Stars
156
1 Star
338
86%of customers recommend this product.
(
3,189 out of
3,695)
Customer Reviews for Nespresso - VertuoPlus Grey by Breville - Gray
Customer Rating
5
Fabulous machine
on November 5, 2025
Posted by: Intolerablepossum47
from Charleston,sc
Bought it for my wife and she absolutely loves it. She had the vertuo pop+ and hated all the problems she had with the machine but loves the coffee. This one she doesn't have to hold shut to make it work. It opens and shuts automatically. Awesome 👍👍👍👍
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
How did I live without this?
on December 29, 2025
Posted by: PioneerMom
from Georgia
[This review was collected as part of a promotion.] I must admit, I looked into this system before but dismissed it as being too expensive vs a pot of coffee.
Let me say, I could not have been more wrong about so much.
The set up was quick and straight forward. Use the QR code for instructions.
First: It took longer to choose my flavor than it did to brew. Nice.
Second: The cup of coffee rivaled any cup I have had from a coffee house.
Conclusion: When you need that afternoon pick-me-up, or a special treat… add hot foam and let Vertuo take you away. It’s like a coffee shop in your kitchen, no tip necessary. And the cost, less than that coffee house. I wish I had bought this years ago.
Treat yourself, BUY THIS!!
Let me say, I could not have been more wrong about so much.
The set up was quick and straight forward. Use the QR code for instructions.
First: It took longer to choose my flavor than it did to brew. Nice.
Second: The cup of coffee rivaled any cup I have had from a coffee house.
Conclusion: When you need that afternoon pick-me-up, or a special treat… add hot foam and let Vertuo take you away. It’s like a coffee shop in your kitchen, no tip necessary. And the cost, less than that coffee house. I wish I had bought this years ago.
Treat yourself, BUY THIS!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Vertuo plus
on November 21, 2025
Posted by: Jen
from Ohio
[This review was collected as part of a promotion.] Not sure what I’d do without my nespresso. Had a vertuo plus for years and recently purchased another to replace the one that had stopped working. Quality machine, so far just as happy with this one.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Avoid this machine
on December 10, 2025
Posted by: JT
Broke all the time. Extra star for the ability to brew a larger size pod when it did work
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Relations, December 11, 2025
Thank you for your review, though we're sorry to learn you were disappointed with the Vertuo Next. Our machines are covered under warranty with both, in or out of warranty repair or replacement, as needed. If you'd like to contact us directly, call 800.562.1465. We appreciate the opportunity to address this.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Always a delicious brew!
on September 24, 2025
Posted by: J
from Irvine CA
[This review was collected as part of a promotion.] Best purchase ever! We love our new nespresso machine
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
For the avid coffee lover
on January 3, 2026
Posted by: PYTDiva
from Los Angeles, CA
[This review was collected as part of a promotion.] This nespresso machine was a housewarming gift. The first machine I received was defective but Nespresso was quick to exchange and I was able to pick the rose gold machine. A littly bulky but coffee is quick, hot, and I love the receptacle compartment.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Like the different coffee sizes and easy operation
on December 8, 2025
Posted by: Niners
from Surprise Az
I’ve had the Rose Gold for three months and enjoy it everyday. My goal is to try every coffee type.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Vertuo Next LEAKS, Flawed design
on November 14, 2025
Posted by: Howie
from Florida
I bought the Vertuo Next. Within a few months it was leaking all over my counter when it was turned on. Nespresso replaced it. A year later the new one Nespresso sent me started leaking and then stopped working. There is definitely a design flaw. The coffee pods are expensive enough, so I refuse to buy another machine. I put the machine away hoping Nespresso will fix the design flaw and replace my machine. I spent a lot of money on the coffee pods. If Nespresso wants my business they will replace my machine and I will continue to purchase coffee from them.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service, November 15, 2025
Thank you for your review, Howie. We're sorry for the frustration you're experiencing with your Vertuo Next. Please contact us directly, 800.562.1465 and we'll be happy to help assist you.
Written by a customer while visiting Nespresso USA