Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - Grey
Average customer rating
4.5
(4,198 Reviews)
Rating breakdown 4,198 reviews
5 Stars
3,228
4 Stars
424
3 Stars
116
2 Stars
122
1 Star
308
86%of customers recommend this product.
(
2,794 out of
3,246)
Customer Reviews for Nespresso - VertuoPlus by Breville - Grey
Customer Rating
5
Nespresso Newbie
on October 3, 2022
Posted by: ShaneNC
from North Carolina
[This review was collected as part of a promotion.] I bought the Vertuo Plus about a month ago. So far, this thing is great! I admittedly did not have high expectations, as I typically do not enjoy coffee brewed in these on-demand, one cup things. This machine has changed my mind. The coffee comes out hot, with gorgeous layers of frothy goodness. It’s easy to use and I look forward to using it each day. The only issue is that I’ve been having two cups of coffee everyday because they’re so good.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Super FAST EASY AND FANTASTIC CUP OF COFFEE
on November 19, 2022
Posted by: StuffForGuys
from Ramsey, New Jersey
I bought this machine 1-1/2 months ago. What an awesome machine, easy, fast and brews accurately every time. I LOVE❤️ it!!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Wonderful machine - Terrible decaf choices
on December 17, 2022
Posted by: Pattipalooza
from Houston, TX
Love this machine so much I have purchased 3 of them: one for myself, one for my guest house, and one as a gift for a friend. It is easy to use and makes delicious coffee at the perfect temperature. Unfortunately since getting chronic migraines I can only have decaf, so I am missing out on a lot. I am very disappointed at the lack of choices in decaf, as there is only one in the regular size, which seems ridiculous considering the amount of regular coffee available. Would love to see many more decaf options, especially some fun, flavored ones, which I greatly miss. I have been using another machine more lately just to get variety in decafs. Please consider doing more for those of us who need decaf.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great Machine and Coffee but Small Drip Tray
on February 9, 2023
Posted by: Stephen
from Bakersfield, CA
We love our machine and the great coffee it makes. The only issue is the drip tray is too small for many coffee mugs. Since the first day I have been worried about my mug falling off when the machine vibrates to make coffee and I lost my first mug today when it fell off a broke while the coffee was brewing. It was not an especially large mug either. With a larger drip tray I would give a 5 star review.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
General
on February 13, 2023
Posted by: Gherry
from Atlanta, Georgia
[This review was collected as part of a promotion.] I’ve been a Nespresso user for over 4 years and I just love their system and the support you get is great. I am a dark roast coffee drinker and the flavor you get from the Nespresso machines in much richer than drip. I only wish that the coffee was a little hotter.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
VertuoPlus Better Than VertuoNext
on February 22, 2023
Posted by: CAMom
from SJ, CA
[This review was collected as part of a promotion.] Got VertuoPlus on 2/13/23 and have been using daily (both my husband and I) for over a week. We like how easy this machine is to use, and the coffee comes out much hotter than the VertuoNext we owned for 2.5 years before it started having leakage issues and stopped working a few times. VertuoPlus is easier to insert a capsule as the lid is mechanical, so with a little push, it opens/closes, whereas the VertuoNext is more a manual process where you push down on the lid and rotate a lever to close, which is a little difficult and not ergonomically sound. Even though VertuoPlus is an older model than VertuoNext, we find that it has a better design and more user-friendly.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Super Loud
on April 21, 2023
Posted by: Michael
from O'Fallon, IL
We received this machine as a gift for Christmas. It is now April and the machine is super noisy to use. I almost cringe when I have to make a cup because it is so loud. Still makes good coffee though.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, April 22, 2023
Thanks for your review, Michael. We’re dismayed to learn that your VertuoPlus machine is very loud when you brew a capsule. As part of your machine maintenance, we recommend the first time use steps at least once a week, to flush water through the head of your machine, and rinse away any coffee granule buildup. Your VertuoPlus machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We recommend calling us and speaking with a machine expert when you have time to troubleshoot your machine by phone. We’re confident we’ll come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Great for a while
on June 27, 2023
Posted by: lauren88
from midland, tx
I had this a little over a year and can't get it out of descaling mode. It went through about 12 tanks of water and kept going. The first one I had started leaking after about a year as well.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, June 28, 2023
Thank you for your review. We are happy to see you were able to speak with a machine expert. If you still need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA