Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - Grey
Average customer rating
4.5
(4,198 Reviews)
Rating breakdown 4,198 reviews
5 Stars
3,228
4 Stars
424
3 Stars
116
2 Stars
122
1 Star
308
86%of customers recommend this product.
(
2,794 out of
3,246)
Customer Reviews for Nespresso - VertuoPlus by Breville - Grey
Customer Rating
2
It will stop working after a year
on August 10, 2025
Posted by: Marie1
I have had my machine going on 3 years and it is very inconsistent. I loved it at first but over the past few years, it will not pull water through the machine even after attempts at cleaning and resetting the machine. Given the price, I would expect it to last more than 3 years. Save your money and find a more reliable machine.
Response from Nespresso USABy Kendall, Customer Service, August 11, 2025
Thank you for your review, Marie. We are sorry to learn of your disappointment with our Vertuo Next machine, and we're here to help. Most of our machines come with at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling in to speak with a Machine Expert at a time that is convenient for you. We have repair and replacement options via our Assistance Service Program and available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Warranty? What warrranty?
on August 16, 2025
Posted by: Brian
from Hudson Valley NY
Have had recurring problems with the machine over brewing. It’s less than 3 months old.
I keep getting the run around and nespresso refuses to honor the warranty and replace. They insist that I keep running the same cycle of troubleshooting that temporarily fixes the problem until it recurs in a month.
I keep getting the run around and nespresso refuses to honor the warranty and replace. They insist that I keep running the same cycle of troubleshooting that temporarily fixes the problem until it recurs in a month.
Be careful, the warranty seems to not be worth the ink it’s printed with.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., August 18, 2025
Thank you for your review, Brian. We're certainly disappointed to hear this as customer satisfaction is our top priority. Please call us at 800-562-1465 to arrange an escalated call with a machine expert. We are available 24/7. We look forward to speaking with you and finding the perfect solution.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Delicious gourmet coffee
on November 17, 2021
Posted by: Michi
from Visalia CA
Is there a way to make temperature hotter? I love it but find myself having to microwave it after adding creamer.
I would recommend this to a friend!
Response from Nespresso USABy Katherine T., Customer Service, November 19, 2021
Hi Michi. We recommend pre-warming your cup before brewing. Additionally, you may run the cleaning cycle before brewing your capsule. If you have any questions or concerns, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Delicious coffee, broke after a year
on January 15, 2022
Posted by: MRS24
Was given to me as a gift, absolutely love it, coffee is delicious, I stopped going to Starbucks, unfortunately it started leaking after a year and only makes half a cup of coffee now plus coffee spills all over the counter when it’s used. Had to stop using it all together. I don’t think this can be troubleshooted. Overall is it worth the coffee, yes, but know it has some fault features with time.
I would recommend this to a friend!
Response from Nespresso USABy Lisa A, Customer Service, January 17, 2022
Thank you for your review. We're dismayed to learn your VertuoPlus machine leaks during the brew cycle. Your machine comes with a 1 year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We’re available 24 hours a day and 7 days a week for your convenience. We recommend calling us at your earliest convenience, so a machine expert can assist you with your VertuoPlus machine. We look forward to speaking with you soon.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great coffee machine!
on May 11, 2022
Posted by: Shipkicker
from Charlotte NC
We have used the VertuoPlus for about 4 years. We love the machine and the coffee selections. The plus has the larger water tank and the water tank can be placed in on either side of the machine or behind it. I tank one star off as we had to replace it after 4 years as if started to fail. Ours gets HEAVY use each day so I guess we should be happy with a solid 4 years. It is also a bit tricky to descale as the directions are involved, I think 12 steps? But all in all a fine machine that produces store quality coffees. We just bought the replacement and hope to get 4 more years! Enjoy
Written by a customer while visiting Nespresso USA
Customer Rating
4
expensive delicious coffee
on May 22, 2022
Posted by: HonestLady
from Florida
I have been enjoying a large selection of coffee pods brewed by my VetuoPlus Deluxe machine for a couple of years. It makes consistently good coffee. It is expensive. I may have to cut down on my monthly orders because of the price increase. I definitely enjoy the coffee selections!
Maintenance: the machine descaling process is a not fun at all and the descaling mix is pricey too.
Sadly and the reason for 4/5 is the frustrating Auto ship web orders are a mess. But customer service by phone seems to be the way to go when the website messes up. I have also returned my machine for a repair, customer service again was extraordinary. Overall pleased and enjoy two or three cups a day.
Maintenance: the machine descaling process is a not fun at all and the descaling mix is pricey too.
Sadly and the reason for 4/5 is the frustrating Auto ship web orders are a mess. But customer service by phone seems to be the way to go when the website messes up. I have also returned my machine for a repair, customer service again was extraordinary. Overall pleased and enjoy two or three cups a day.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
It was great - until the infamous "leak" issue
on July 29, 2022
Posted by: Gilded Lily
from Los Angeles, CA
Let me start by saying that I love Nespresso. I bought my first machine (the initial Vertuo) in 2014 or 2015. I got this machine around the time of the pandemic to have a machine in my workplace, too. I have been using this one in my home for the last 2 years, and about 6 months ago, the leak issue emerged. At first, it was a little water here and there. At this point, I have to fold up several paper towels to blot all the water that leaks out of the tank every time I fill it. What a mess. I should have read the other reviews about this leak issue before buying.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B , Customer Service, August 1, 2022
Hi. Thank you for you review. We are dismayed to learn the VertuoPlus does not meet your expectations. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your VertuoPlus, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Love!
on October 2, 2022
Posted by: Steph23
from Cottage Grove, MN
[This review was collected as part of a promotion.] I bough this a month ago and love the coffee. I never had one before, and the directions weren’t the best. But the coffee is fantastic!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA