Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - Grey
Average customer rating
4.5
(4,197 Reviews)
Rating breakdown 4,197 reviews
5 Stars
3,227
4 Stars
424
3 Stars
116
2 Stars
122
1 Star
308
86%of customers recommend this product.
(
2,793 out of
3,245)
Customer Reviews for Nespresso - VertuoPlus by Breville - Grey
Customer Rating
2
Not a good fit for me
on November 22, 2024
Posted by: Reim
from Woodland, CA
I bought this machine a week ago and I’m ready to return it
The locking mechanism is hard to turn and anyone with arthritis in their hands. It hurts. Hate this new system. Coffee still tastes good but not worth the trouble
The locking mechanism is hard to turn and anyone with arthritis in their hands. It hurts. Hate this new system. Coffee still tastes good but not worth the trouble
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, November 23, 2024
Thank you for your review. We are sorry to learn your Vertuo Next machine didn’t meet your expectations. Thank you for taking the time to share your experience with us, so we may improve upon our products. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562—1465. Please do not hesitate to contact us. We’re available 24 hours a day 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
broke after a year and a half
on December 3, 2024
Posted by: mcl
from co
this was a great machine for a year and a half. Then one day I just couldn't close the lid. It was always kind of hard to close so I would say if yours does that get it warrantied before it breaks. I guess this is how Nespresso makes so much money lol, expensive coffee and machines that break so you have to buy a new one
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, December 4, 2024
Thank you for your honest review. We certainly understand your frustration, and hope you know that we're here to help. With proper care and maintenance, our machines are expected to perform well for years to come. On occasion, issues can occur, which is why we offer replacement, repair, and lifetime troubleshooting service. If you'd like to arrange an escalated call for next steps, please call us at 800-562-1465 where we are available 24 hours a day, 7 days a week. We look forward to speaking with you and finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible
on February 6, 2025
Posted by: bob5921
from NJ
Worst coffee machine ever. The amount of times I went to work with a cup of hot water and time wasted waiting for the machine to make something when it would just abruptly stop. The pods are expensive and the ground coffee cup refill is horrible.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Stay away from this machine and pick an original
on February 10, 2025
Posted by: nespressofan
from New Jersey
I bought this one for the office after having the original coffee machines from Nespresso. I have the original machine at home and love the coffee. This one, keeps erroring out almost everytime I put in a pod. I have to keep unplugging the machine and then trying again until it works.
The coffee itself is also sub par. It creates a coffee foam.. not crema, but foam.. when I make espresso. Horrible experience.
The coffee itself is also sub par. It creates a coffee foam.. not crema, but foam.. when I make espresso. Horrible experience.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, February 11, 2025
Thank you for your review and honest feedback, Israel. We’re disappointed to learn your Vertuo Next is not meeting your expectations. We sincerely apologize for any frustration this has caused. Your Nespresso Machine comes with a lifetime of troubleshooting and a one-year warranty. We want to assure you that we are committed to complete customer satisfaction. We have documented your experience to your account for review. Please contact us at 1-800-562-1465, so we may address your machine issues. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Love/hate
on May 27, 2025
Posted by: Koreynicole
I’ve been through 3 machines in less than 4 years. Super frustrating. We love the coffee but it’s not worth buying a new one every 1 1/2 years.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, May 28, 2025
Thank you for your review. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy this machine!
on July 6, 2025
Posted by: MJ
from Texas
Unfortunately, I had the same issue as reviews below. I do not recommend you buying this coffee machine. My family and I returned coffee machine and upgrade to Nespresso VertuoPlus Deluxe and have had no issues.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
DONT BUY - BUY A VERTUO PLUS
on July 11, 2025
Posted by: syd123456789
from Lex KY
DONT BUY- BUY A PLUS INSTEAD. I have had 2 Vertuo Next machines in 3 years. My current machine is broken and out of the one year warranty period. There is a class action lawsuit in progress for the machines because they notoriously fail. Now I am going to buy a Vertuo Plus because I have a ton of nespresso pods and don't want another Next.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, July 12, 2025
Thank you for your review. We are happy to see you were able to speak with a Machine Specialist and discuss your out-of-warranty options. Kindly call at your earliest convenience to confirm which option you prefer and to take advantage of these offers. This can only be actioned by phone. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Leaks water underneath machine
on August 7, 2025
Posted by: DJ
Purchased a Vertuo Next machine which included the frother - due to having Nespresso at a family member’s home and loved it - the of March, 2025, it started leaking water underneath as well as all over our counter after a couple of weeks, thought it was the water tank, tried another water tank, still leaked but never did when water tank was set on the counter by itself so returned the machine where we purchased, decided to order a Vertuo Evoluo hoping it works better and if it does not we will sadly have to stop drinking Nespresso.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., August 8, 2025
We're certainly disappointed to hear this, Deb, and we hope you know that we're always here to help. All machines are covered by at least a one-year warranty and a lifetime of comprehensive troubleshooting. Please call us to speak with a machine expert and arrange next steps at 800-562-1465. We are available 24 hours a day, 7 days a week, and look forward to finding a satisfactory solution.
Written by a customer while visiting Nespresso USA