Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - Grey
Average customer rating
4.5
(4,197 Reviews)
Rating breakdown 4,197 reviews
5 Stars
3,227
4 Stars
424
3 Stars
116
2 Stars
122
1 Star
308
86%of customers recommend this product.
(
2,793 out of
3,245)
Customer Reviews for Nespresso - VertuoPlus by Breville - Grey
Customer Rating
1
No hot coffee from this machine
on June 25, 2024
Posted by: AK
from New Jersey
I bought this about two years ago and it just stopped working. I really didn’t end up using it much as the coffee was never really hot. Just luke warm. I don’t like it at all
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, June 26, 2024
Hello, and thank you for your honest review, AK. We're dismayed to learn the Vertuo Next does not meet your expectations. Quality and service are our top priority at Nespresso, and this is not the experience we wished for you by any means. Please do not hesitate to contact us through our toll-free number, 800-562-1465, so that we can assist you with these concerns. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Not the model for me
on August 1, 2024
Posted by: AR86
Got this for a wedding gift and the first year it was perfect but then the red light started blinking and no amount of cleaning would fix it. Seems like it’s a common issue with this model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, August 3, 2024
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. The VertuoNext machine comes with a one-year warranty, and we provide lifetime troubleshooting support. We are happy to see you were able to speak with a Machine Specialist and discussed your out-of-warranty discount option. Please feel free to call at your earliest convenience once you decide which model you would like to redeem this discount towards. We are available 24 hours a day, seven days a week at, 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Consistently great coffee
on August 7, 2024
Posted by: MBW
from Sylva, NC
The coffee a brew with the machine is constantly some of the best I’ve ever had. I mostly use double espresso pods, and also have a Breville espresso maker. The coffee from this machine is more consistent even if it’s a little more expensive for coffee made at home, but it’s just as good or better than going to a coffee chain and costs a fraction that amount.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
great coffee, if it works
on August 26, 2024
Posted by: jrum
from Kentucky
great coffee, if it works. Repeated problems with this machine starting to brew then flashing error codes After three calls to support, two video calls and a lot of wasted time. The machine is just poor quality. Hard to clean and unreliable. Would NOTreccomend.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, August 27, 2024
Thanks for your review. We’re dismayed to learn that your Vertuo Next machine is not meeting your expectations, and it works after troubleshooting to then have the same issue arise again. Your machine has a one-year warranty and a lifetime of troubleshooting. If troubleshooting is unsuccessful, we have repair and replacement options to provide you via our Assistance Service Program, even when your machine is out of warranty. We recommend calling our toll-free number 800-562-1465 if the issue persists. You may also troubleshoot via live chat on our website when you select “Machine Assistance” from the chat category. We’re confident we’ll get you back to a consistent Nespresso coffee ritual soon.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Disappointed
on September 2, 2024
Posted by: Sissy10
Horrible buy… started having problems around 5 months after purchase. This morning would not work at all got super hot. Had two video calls started working now quit again. Wast of money and time. Extremely disappointed and frustrated.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, September 4, 2024
Thank you for your review and honest feedback. We’re disappointed to learn of your recent experience with our team not meeting your expectations when reaching out for troubleshooting assistance for your Vertuo Next. We sincerely apologize for any frustration or inconvenience this has caused. We aim to ensure complete customer satisfaction, and we deeply regret when that is not the case. We have documented your experience to your account for review. Please contact us at 1-800-562-1465 to speak with a supervisor who may be able to assist with additional options in our Assistance Service Program. We’re confident that we’ll reach a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Buy a new one every year
on October 15, 2024
Posted by: Me espresso
from Phoenix
Broke shortly after warranty expiration. Glad It makes great coffee, sad I have to buy a new one.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Lasted 6 years before breaking
on November 8, 2024
Posted by: cp2024
from North Carolina
I was gifted this machine in 2018 and the only reason I am not giving it a 5 star is because it just gave out on me with an issue that either required I send to a repair facility or replacement. It lasted close to six years however and I won't say I was always the best with regular maintenance. Sad that it stopped working but glad to have had it for as long as I did.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
my vertuo is leaking water and got no support
on November 17, 2024
Posted by: dave
from Florida
I like the machine, but is pretty bad to have only one year warranty, now the machine is leaking water from the bottom and I can't get any help from nespresso, I did the cleaning but still leaking water, is so sad that they do not provide any help.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, November 18, 2024
Thank you for your review. We are sorry to learn that you were experiencing issues with your Vertuo Next machine. We do offer out of warranty options via our Assistance Service Program. If troubleshooting proves to be unsuccessful, you can have your machine repaired for $65.00 or receive a 35% discount towards the purchase of a new machine excluding our Vertuo Lattissima machine. Please do not hesitate to contact us. Our Machine Experts would be delighted to assist you via our toll-free number 800-562-1465.
Written by a customer while visiting Nespresso USA