Customer reviews from Nespresso USA
Nespresso - VertuoPlus Grey by Breville - Gray
Average customer rating
4.5
(6,502 Reviews)
Rating breakdown 6,502 reviews
5 Stars
5,059
4 Stars
747
3 Stars
216
2 Stars
146
1 Star
334
86%of customers recommend this product.
(
3,162 out of
3,661)
Customer Reviews for Nespresso - VertuoPlus Grey by Breville - Gray
Customer Rating
2
Not worth the cost and trouble.
on December 23, 2022
Posted by: Fraoch
from Wi
Mediocre coffee, finicky machine, expensive. I wouldn't spend the money if I had to do it over.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, December 26, 2022
Hi! Thank you for your review. We are dismayed to learn your VertuoPlus machine does not met your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your VertuoPlus, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Disappointment
on October 8, 2023
Posted by: Tina S
from San Antonio Texas
Such a disappointment. My children spent a lot of their money on this and only worked well four months and now have to “nurse it along” and clean it weekly.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, October 9, 2023
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoPlus machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve your issues with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Easy to learn how it works!
on April 9, 2024
Posted by: Yehaw101
[This review was collected as part of a promotion.] I bought this a month ago and the product is pretty straight forward and easy to maneuver. I love learning to do new drinks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Excellent Espresso Machine.
on May 22, 2024
Posted by: BellaRosaMariaBoutique
from New Jersey
This is a good machine and it lasted me for a few years since we use it alot daily. I ordered the same brand in Red. When I make my espresso, I add a piece of lemon and brown sugar. I use a a half straw to drink because of my veneers teeth to avoid staining. Then I drink a glass of water afterwards. Helps me digest.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing coffee
on June 7, 2024
Posted by: Kris
from Tallahassee FL
[This review was collected as part of a promotion.] I thoroughly enjoy this coffee!! There are a wide variety of blends and flavors!!
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Great features!
on July 10, 2024
Posted by: Nancy
[This review was collected as part of a promotion.] It’s so sleek and amazing! I would recommend for compact spaces. However, breaks easily after 3-4 years. Mine started leaking.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, July 11, 2024
We appreciate your honest feedback, and we are disappointed to hear about your experience. All of our machines come with a lifetime of troubleshooting support. Should you need additional assistance, don't hesitate to give us a call at 800.562.1465. We'll be sure to note your review to our product team, and we hope you have a great day.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Loving It!
on October 31, 2024
Posted by: RCcat
from Portland, OR
[This review was collected as part of a promotion.] I have had my Nespresso Next for about a month. The coffee is scrumptious and I am feeling confident using it…after a rocky start. I am now a huge fan.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great brand when you want Coffee
on December 28, 2024
Posted by: James
from Ontario California
Been using this machine for a long time. When we talk about coffee it’s “ Nespresso”.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA