Customer reviews from Nespresso USA
Nespresso - VertuoPlus Grey by Breville - Gray
Average customer rating
4.5
(6,502 Reviews)
Rating breakdown 6,502 reviews
5 Stars
5,059
4 Stars
747
3 Stars
216
2 Stars
146
1 Star
334
86%of customers recommend this product.
(
3,162 out of
3,661)
Customer Reviews for Nespresso - VertuoPlus Grey by Breville - Gray
Customer Rating
2
A letdown compared to original
on September 10, 2022
Posted by: richardsf
from Santa Fe NM
We have a pixie original machine, which I adore. Purchased this for a pied-a-terre we maintain in another city thinking that it would be convenient to have the "full cup option." Unfortunately, I find the full cup options (both Nespresso and Starbucks) to be almost undrinkable, thin and metallic. The smaller espresso options are not awful, but don't have the same richness of the oringinals, especially disappointing given that the cartridges are significantly more expensive. If we need another machine will definitely go back to the original version.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
3
It is a great machine
on September 27, 2022
Posted by: Milo
from New York, NY
I should have gone with the original line, as I am purely an espresso drinker. Since there is no control over cup size, you are limited to your pod sizes. If this is the way it must be, and there are no other coffee competitors available to buy from, can you please make the coffee flavors in every size? I really liked my welcome gift. The espresso does taste nice, even though it is not authentic creama. I am staying these things in my review to help people make a decision. The best of the best is not always the right fit for you.
I would recommend this to a friend!
Response from Nespresso USABy Tara B, Customer Service, September 28, 2022
Thank you for your review, Milo. We received your feedback regarding our Nespresso blends. We always appreciate when Club Members take time to share their experiences with us, as both positive and negative comments are our most powerful tool in assessing our products.
We will be sure to forward this feedback to the appropriate teams here. If you have any additional questions or concerns, please don’t hesitate to contact us. We are available by phone 24 hours a day, 7 days a week at 800-562-1465.
We will be sure to forward this feedback to the appropriate teams here. If you have any additional questions or concerns, please don’t hesitate to contact us. We are available by phone 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great buy!
on October 29, 2022
Posted by: Kluis1978
Love this coffee machine! And the coffee are sooo good! One of the best purchase ever!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best Thing Ever
on December 2, 2022
Posted by: axr0509
from Dallas, TX
[This review was collected as part of a promotion.] I bought this machine about 2 weeks ago and it is a game-changer, I look forward to waking up every day to brew a cup of cold or hot coffee! if you are on the fence, get it! It is so worth it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Better than Starbucks!
on December 13, 2022
Posted by: Steph
from Atlanta, GA
[This review was collected as part of a promotion.] I love my Nspresso machine so much. It makes a better cup of coffee than Starbucks!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
This machine is much better than the Next
on December 17, 2022
Posted by: Sofi
from San Francisco
[This review was collected as part of a promotion.] Replaced our Next that was wrought with issues with this machine. Much easier to use and no issues whatsoever!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Delicious coffee
on December 18, 2022
Posted by: pviolet
from Orlando, FL
[This review was collected as part of a promotion.] Bought this coffee machine for my parents, it is easy to use and makes delicious coffee.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Just don't.
on December 21, 2022
Posted by: AFP930
I have had this machine just barely a month and it won't brew coffee, water just starts to pour out of the bottom. I got the Plus after my Vertuo Next lasted less than 2 years. If you're thinking about getting a Nespresso, dont.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , December 22, 2022
We are disappointed to learn that your Vertuo Plus machine has not met your expectations. The Vertuo Plus comes with a one-year warranty and a lifetime of troubleshooting support through our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA