Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - Grey
Average customer rating
4.5
(4,206 Reviews)
Rating breakdown 4,206 reviews
5 Stars
3,233
4 Stars
424
3 Stars
117
2 Stars
122
1 Star
310
86%of customers recommend this product.
(
2,797 out of
3,251)
Customer Reviews for Nespresso - VertuoPlus by Breville - Grey
Customer Rating
5
Great machine and simple to use.
on June 12, 2023
Posted by: Spartans
from Miami, Fl
[This review was collected as part of a promotion.] Bought the second machine for my office. Everyone loves how simple and easy it is to actually brew a cup of coffee
Have the team hooked on Cafecito de Puerto Rico.
Have the team hooked on Cafecito de Puerto Rico.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love this machine!
on July 3, 2023
Posted by: JMC
from Milton-Freewater, OR
[This review was collected as part of a promotion.] This is my second Nespresso machine. My last one lasted 8-10 years. When our previous machine died we went a few weeks without a proper Nespresso coffee, a few weeks too long! We ordered a different model and so far love it! I love the limited addition blue I got! I love that the water tank can be moved to where you want it to be. Fingers crossed this one lasted as long as my previous model and continues to make the BEST easy cup of coffee that can be made at home!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
User friendly, simple features.
on August 3, 2023
Posted by: Vic46
from San Francisco Ca
[This review was collected as part of a promotion.] 1 bought the Vertuo machine that brew all sizes of capsules.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do Not be enticed by the slim sleek design!
on August 30, 2023
Posted by: Chele
from Fort Worth, TX
Do Not be enticed by the slim sleek design of this machine! Do your research and you will find it’s nothing but trouble. Nothing worst than wanting your morning cup of coffee and the machine not working. I have gone through all troubleshooting and still no coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Tara B, September 2, 2023
Thank you for your review. We are sorry to learn your Vertuo Next machine didn’t meet your expectation. We understand your disappointment especially when you’re looking to enjoy a coffee moment. Furthermore, we are pleased that you were provided troubleshooting assistance from our Machine Experts, however, your machine does come with a one-year warranty. We provide repair and replacement services via our Assistance Service Program. Please do not hesitate to contact us via our toll-free number 800-562-1465, our Machine Experts would be delighted to provide the best solution, so you may enjoy a Nespresso moment soon. The possibilities are endless!
Written by a customer while visiting Nespresso USA
Customer Rating
1
DO NOT BUY a NEXT Machie
on September 18, 2023
Posted by: John KY
from KY
I noticed that Nespresso is controlling their reviews by removing my orginal review of my recently purchased "Next" machine for the replacement of my broken down Evoluo machine. The Next should be the Last machice you consider to purchase, think twice before buying this machine. Having spent some time with this new machine and comparing it to my old machine, I am convinced it brews the same coffee differently. Coffee that used to have a large frothy head has been diminshed greatly both in appearance and more importantly taste. Even more concerned that the company is controlling their reviews based on the fact that they removed or elected not to post my original review. However, in the spirit of full disclosure, their CS did call but did not satisify the issue.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, September 20, 2023
Thank you for your review, John. We’re not sure why your original review was not posted, as the process is automatic. We can assure you, we appreciate your feedback. We understand you were disappointed with the Vertuo Next and have spoken with a machine expert. Your comments have been noted and, as customer satisfaction is important to us, we ask that you contact us again at your convenience, 800.562.1465, to be sure your concerns are addressed.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Good looking, good coffee
on September 19, 2023
Posted by: Ollie
from Az
[This review was collected as part of a promotion.] We wanted something that didn’t take up a lot of counter space, looked nice in our new kitchen and made a great cup of coffee…this is it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
VertuoPlus
on October 12, 2023
Posted by: DFF
from Champaign IL
[This review was collected as part of a promotion.] Perfect for my daughter’s campus apartment. She and her roommates love it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing service
on October 14, 2023
Posted by: Cristad44
from Pennsylvania
[This review was collected as part of a promotion.] Nespresso is honestly the best home coffee I’ve ever had but not only is the coffee great the customer service is as well. Super fast shipping as well!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA