Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - Grey
Average customer rating
4.5
(4,197 Reviews)
Rating breakdown 4,197 reviews
5 Stars
3,227
4 Stars
424
3 Stars
116
2 Stars
122
1 Star
308
86%of customers recommend this product.
(
2,793 out of
3,245)
Customer Reviews for Nespresso - VertuoPlus by Breville - Grey
Customer Rating
1
Does not last
on November 27, 2023
Posted by: CSorden
from New Jersey
Less than two years and it broke. It gets so frustrating trying to brew and always get the red light. Offered to fix since it is out of warranty or I can buy new.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lis, Customer Service, November 28, 2023
Thanks for your review. We’re dismayed to learn that your Vertuo Next machine stopped working to your satisfaction. Your VertuoPlus machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We’re pleased to see you have already discussed your out of warranty options to either repair your machine for $65.00 or purchase a new machine with an out of warranty discount of 35%, which cannot be combined with any machine promotional offer. When you’ve decided which option best suits your needs, please contact Nespresso directly at 800-562-1465. We’re confident you’ll be back to your Nespresso coffee ritual again soon.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do NOT Buy This Machine!
on December 19, 2023
Posted by: UnhappySM
from Houston TX
Absolute junk machine. Unreliable and extremely buggy. Fails within a year - quits brewing coffee and wastes expensive coffee pods. Troubleshooting with customer support is demanding and tedious, with limited results. Do NOT buy this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, December 20, 2023
Thank you for your review. We are dismayed to learn that your Vertuo Next machine is not working to your satisfaction. Your machine has a one-year warranty and a lifetime of troubleshooting with a machine expert, via our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we have repair and replacement options via our Assistance Service Program, even when your machine is out of warranty. We recommend calling us when you’re with your machine to speak with a machine expert and be presented with your options if troubleshooting is unsuccessful. We’re confident we’ll get you back to your Nespresso coffee ritual again soon.
Written by a customer while visiting Nespresso USA
Customer Rating
1
No good
on December 25, 2023
Posted by: Bl2002
I got this for Christmas today, and wasted four of their expensive coffee pods trying to get it to work. It kept saying that the water tank was full when it was not, and I finally got it to work by blowing into a straw attached to one of the valves, which I saw on a random YouTube video?? Totally wild for a product that is supposed to be high-qualify
Response from Nespresso USABy Antonia, Customer Relations, December 27, 2023
Thank you for your review, Beverly. While we hope you've remedied the issue with your new Vertuo Next, we're here to provide personal assistance, 24/7, at 800.562.1465. Call anytime and a machine expert will be happy to guide you or troubleshoot over the phone.
Written by a customer while visiting Nespresso USA
Customer Rating
1
DO NOT BUY
on January 11, 2024
Posted by: Brit18
from California
I do NOT recommend this machine. It has caused me SO much frustration. It works fine for a couple of months maximum, and then it will flash the orange light as if it needs cleaning every single time you try to brew a pod, and won’t brew even if I do run the cleaning cycle daily. I’ve already had one machine replaced, and the second one did the exact same thing. I really look forward to my espresso in the morning and it’s such a frustrating way to start my day spending 20 min just trying to get it to make a cup. The espresso itself is delicious! But it’s not worth the headache in the morning and having to skip coffee at home all together a lot of days. I know it’s not just my machine, as you can find Reddit threads full of people with the exact same complaints. Nespresso, do better!! This machine and pods are way too expensive to have to deal with this.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, January 13, 2024
Thanks for your review, Brit. We’re dismayed to learn that your Vertuo Next machine gives you a descaling alert every couple of months and works intermittently. We recommend calling our toll-free number 800-562-1465 to troubleshoot your machine with one of our machine experts. If troubleshooting is unsuccessful, we have out of warranty repair and replacement options available via our Assistance Service Program to either repair your machine for $65.00, which includes a 6-month repair warranty, or a 35% out of warranty discount towards the purchase of one of these machine models: Vertuo, Evoluo, Vertuo Next, or VertuoPlus. We look forward to assisting you soon at the time of your call. We’re confident you’ll be back to enjoying your favorite Vertuo blends soon.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Disappointing
on January 11, 2024
Posted by: EE1903
from Los Angeles CA
It shouldn't be a coincidence that so many 1 star reviews popped-up for this unreliable model. When I heard the offer for 35% discount for a new one I kind of feel relief thinking to buy a new version but after I read all these reviews it sounds like a trap to force you to purchase every other year. I am not happy with this. I lost my trust to the brand will go with better one.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, January 12, 2024
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Avoid this model
on January 14, 2024
Posted by: KyleS
from Minnesota
It worked great in the beginning but it broke soon after. Difficult to pair with phone, cleaning cycle won't work and eventually stops brewing altogether.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, January 16, 2024
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve the issues you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Lemon of a machine
on February 2, 2024
Posted by: Sjd
from Clermont Fl
Only 1 year and garbage sent in 2 times 1st leaking tank 2nd they wouldn't tell me machine wouldn't open now leaks from under front of machine 65 to fix if possible 0r 35 percent off new one ridiculous oh and not off any machine only certain ones tossing in garbage where it belongs
Response from Nespresso USABy Tara B, February 3, 2024
Thank you for your review. We are disappointed to learn your Vertuo Plus machine doesn’t meet your expectation. You mentioned your machine being out of warranty and you are aware of our out of warranty options, however, we recommend calling in to speak with a Machine Expert supervisor with your concerns, at a time that is convenient for you, they may be able to offer some other options that work in your favor. We are available 24 hours a day and 7 days a week via our toll-free number 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Choose a different model!
on March 28, 2024
Posted by: why
from Westminster, CO
Bought this model a few years ago. When it died about 4 months later they sent a new one under our warranty. Then the new one died about 11 months later. They were still willing to honor the warranty on that one. The person who helped us subtley suggested we get another model and they'd give it to us for the same price even though it was more expensive. So now we've had the upgraded model for well over a year and it is still going strong. I can't believe they are still selling this horrible model. It looks great and had good features. They just need to put different insides into the nice outside.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, March 30, 2024
Thank you for your review. We're sorry to learn that your Vertuo Next machines did not meet your expectations. Each Vertuo Next machine comes with a one-year warranty, as well as lifetime troubleshooting assistance. Your feedback regarding this machine has been documented and forwarded on for review. To further discuss your issue, we invite you to reach out via our toll-free number and request a member of Customer Service Management. We are available by phone 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA