Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - Grey
Average customer rating
4.5
(4,193 Reviews)
Rating breakdown 4,193 reviews
5 Stars
3,225
4 Stars
423
3 Stars
116
2 Stars
121
1 Star
308
86%of customers recommend this product.
(
2,793 out of
3,244)
Customer Reviews for Nespresso - VertuoPlus by Breville - Grey
Customer Rating
1
Worst machine ever
on January 24, 2023
Posted by: Laura
from CT
This machine is terrible. We have had Nespresso machines for years, and this is by far the worst. Constant problems... hours on the phone with customer support. Trying to get it replaced for our old model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, January 25, 2023
Hi Laura. Thank you for your review. We are dismayed to learn your VertuoPlus machine does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your VertuoPlus, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Grounds
on August 20, 2023
Posted by: Gina
from New Castle , DE
[This review was collected as part of a promotion.] This month I purchased my third Nespresso maker as a gift. Every time someone tastes your coffee I turn into an instant sales representative for the company.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not recommend
on October 6, 2023
Posted by: Jsmith12345
from Atlanta, GA
I’m on my second Vertuo Next and while I love the coffee, the machine has stopped working just as the first one did. In addition to many other small issues - just like my first! Nothing (including factory reset) will get the coffee to brew again. Do not recommend this machine!
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, October 7, 2023
Hi. Thank you for your review. We are dismayed to learn your Vertuo Next does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body, and aroma in each brew, as well as help loosen the locking mechanism if there is coffee build up from brewing. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Nespresso Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
So disappointed!
on October 22, 2023
Posted by: bob27
from New Jersey
I bought this about a year ago, used it 3-4 times a week at my office, six months in it just stopped working. I looked at the manual, YouTubed a remedy. Nothing worked. It’s in a box collecting dust. I’m back to my old coffee pot.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, October 24, 2023
Thank you for your review. We are sorry to learn you have been experiencing issues with your Vertuo Next machine. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. Our Machine Experts will be delighted to assist you with some troubleshooting steps. We offer repair & replacement options via our Assistance Service Program. Please do not hesitate to contact us. We’re available 24 hours a day and days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Would not recommend
on October 22, 2023
Posted by: KD
I was initially excited to upgrade my coffee experience. Sadly, my machine just completely stopped working. I attempted all the different troubleshooting instructions. Nothing works. It will now be thrown out. The machine was used lightly, and only a few times throughout the week, so I expected it to last me more than a little over a year. I am now stuck with a ton of pods. I recommend looking at other coffee machines or sticking to the simple brewing ones.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, October 24, 2023
Thank you for your review. We are dismayed to learn your Vertuo Next machine didn’t meet your expectation. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll – free number 800-562-1465. We offer repair & replacement options via our Assistance Service Program. Our machine experts will be delighted to provide some troubleshooting steps to resolve your machine issues. Please do not hesitate to contact us. We’re available 24 hours a day and 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Disappointment in a Cup
on October 25, 2023
Posted by: Laura
I love Nespresso coffee, but the Vertuo Next is not a good machine. My first one was so loud I compared it to a plane taking off. Nespresso was kind of enough to replace that one, but now the replacement stopped working. I pressed start one morning and it wouldn’t work. We did the regular troubleshooting and they said it’s a device issue. This has all happened in under 3 years, too. So disappointing!
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, CRC, October 27, 2023
Thank you for your honest review. We are dismayed to learn of your experience with our Vertuo Next machine. We take pride in providing high quality products, and this does not meet our standards by any means. Our machine experts would be delighted to further discuss your concerns and help resolve your machine issues. Please do not hesitate to contact us. We’re available 24 hours a day and 7 days a week at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not good cheaply made
on November 17, 2023
Posted by: Martina
from Arizona
This machine stood out for me among the other models. Speaking about the functionality it’s a piece of crap. Nespresso coffee is delicious and expensive comparing to their coffee machines. My machine broke again for the third time. Actually this was my 3rd machine of the same model that always had the same error, blinking orange twice as it could not read the capsule. This is my last time with nespresso as I wil not pay for the repair nor buy another of those. InsteadI will be upgrading to something more expensive…
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa, Customer Service, November 18, 2023
Thanks for your review. We’re dismayed to learn that your Vertuo Next machines have not worked to your satisfaction. Your machine has a one-year warranty and a lifetime of troubleshooting available via our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we have repair and replacement options available via our Assistance Service Program. We’re pleased that you’ve spoken with a machine expert who offered you an out of warranty discount to replace your machine. If you decide to replace your machine with a different Vertuo model with the discount, please call our toll-free number 800-562-1465. We’ve available 24 hours a day and 7 days a week. Your account has been documented to assist you at the time of your call. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Good coffee
on November 21, 2023
Posted by: Bob26
[This review was collected as part of a promotion.] Recently upgraded from a keurig and my husband loves this I bought it for him it was a little confusing setting up and it’s pretty loud but other than that makes good coffee. Also the design where the cable is located is a little inconvenient, you have the option to have the water tank to the side or back but when you move it to the side it pushes the cord to the front which I though was a little weird
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA