Customer reviews from Nespresso USA
Nespresso - VertuoPlus Grey by Breville - Gray
Average customer rating
4.6
(7,159 Reviews)
Rating breakdown 7,159 reviews
5 Stars
5,565
4 Stars
853
3 Stars
247
2 Stars
156
1 Star
338
86%of customers recommend this product.
(
3,189 out of
3,695)
Customer Reviews for Nespresso - VertuoPlus Grey by Breville - Gray
Customer Rating
5
Easy to use and great color for our kitchen
on February 14, 2026
Posted by: Gordo
from San Diego
[This review was collected as part of a promotion.] We recently purchased this machine and is quite attractive on our countertop in the kitchen area and the gold accents are very striking to the eye. The machine is so easy to use and preferred it over our very expensive espresso machine
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Difficult Operation.
on March 10, 2026
Posted by: Herk406
from Illinois
Very hard to operate for my wife, feels like too much pressure has to be applied to push down and then move the lever over to lock in. Warm up time is high compared to my first machine. Still, great coffee. I just wish I researched a bit more before buying this model a few weeks ago. I will be purchasing the Up model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Relations, March 11, 2026
Thank you for your review, Derek. We honor returns on machines purchased directly from Nespresso within 30 days of delivery, and repair or replacement options within a one-year warranty. Please call for assistance, 800.562.1465 so we can assist you best and your wife may continue to enjoy her Nespresso coffee favorites.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Troublesome Machine
on April 4, 2026
Posted by: PNW COOK
Cleaning and descaling are difficult. I believe my machine was a lemon from the start. I doubt I'll buy another one, even though the coffee flavor and selection were good.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, April 5, 2026
We share your disappointment with your machine experience and appreciate your honest review. We feel confident we can help resolve your machine concerns to your satisfaction with comprehensive troubleshooting assistance. Please escalate these concerns by giving us a call at 1-800-562-1465. We are available 24 hours a day seven days a week and look forward to connecting soon. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Not what I’m looking for
on April 15, 2026
Posted by: Cat123
from Dallas
[This review was collected as part of a promotion.] I didn’t like this model! It doesn’t feel as sturdy as my last one and I don’t like the way that it closes. My partner didn’t like how the water was in the back and it stuck out more on the counter. I returned it. However, it was sleek and beautiful.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Disappointed
on November 5, 2025
Posted by: melissa t
from ohio
Finding it hard to brew what I want.
Not convenient what so ever .
A waste of money
Not convenient what so ever .
A waste of money
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Relations, November 6, 2025
Thank you for your review, Melissa. We're sorry to hear that you've been disappointed, and can assure you, we value your feedback. Customer satisfaction is our highest priority, so please call at your convenience for guidance and assistance you need to make your Nespresso moments enjoyable. We're available 24/7 at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Awful machine
on September 22, 2025
Posted by: Stacey
Died within 7 months, tried descaling twice, it still won't work.
Response from Nespresso USABy Antonia, Customer Relations, September 22, 2025
Thank you for your review, Stacey. We stand behind our brand and every Nespresso machine is covered under at least a one-year warranty. Please call 800.562.1465 and a Machine Expert will be pleased to troubleshoot over the phone with repair or replacement options, if needed.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible design
on November 30, 2025
Posted by: Needrealcoffee
from Oxford michigan
Weakest coffee ever unless you drink pure espresso. Then it makes 50% strength cup. Uses double the grounds for regular coffee unless you like drinking what looks like pee or iced tea. Coffee is barely warm. Needs to be reheated before drinking. Too physically hard to operate. Will fall over unless you hold it still WHILE twisting a lever WHILE you push down on the top.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service, December 1, 2025
Thank you for your review. We're disappointed the Vertuo Next did not meet your expectations. All machines come with at least a one-year warranty and a lifetime of troubleshooting assistance. Please do not hesitate to contact us through our toll-free number, 800-562-1465. We'll be happy to help assist you. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Very nice!
on November 21, 2025
Posted by: Belle1
[This review was collected as part of a promotion.] This machine is very good quality. I got it about 3 weeks ago and it’s been lovely
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA