Customer reviews from Nespresso USA
Nespresso - VertuoPlus Grey by Breville - Gray
Average customer rating
4.6
(7,159 Reviews)
Rating breakdown 7,159 reviews
5 Stars
5,565
4 Stars
853
3 Stars
247
2 Stars
156
1 Star
338
86%of customers recommend this product.
(
3,189 out of
3,695)
Customer Reviews for Nespresso - VertuoPlus Grey by Breville - Gray
Customer Rating
5
Great taste
on December 19, 2025
Posted by: Caffineking1
from NC
[This review was collected as part of a promotion.] Bought as a gift for my Girlfriend and she loves it and now is addicted to caffine!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Quality
on December 19, 2025
Posted by: Brea
from Troy New York
[This review was collected as part of a promotion.] The coffee is amazing. The instructions to set it up are easy. Only complaint is that it doesn’t get extremely hot
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Have to buy a new one every 3 months
on December 25, 2025
Posted by: Homestead
from Maine
First few months worked great, then it does what all nespresso coffer makers do. First it kept saying it needed to be cleaned, no matter how many times I got the cleaner and ran cycles.
Then it wouldn't open, had to try 3-4 times. Then it wouldn't push the pods up, wait 15 mins for it to come up or force it up. Then it wouldn't close right, had to force it down.
Finally the pod holder would come out, everything would end up bent and unusable. All with in 6 months. This is my 3rd unit, they all do the same thing on the same time line.
Then it wouldn't open, had to try 3-4 times. Then it wouldn't push the pods up, wait 15 mins for it to come up or force it up. Then it wouldn't close right, had to force it down.
Finally the pod holder would come out, everything would end up bent and unusable. All with in 6 months. This is my 3rd unit, they all do the same thing on the same time line.
3rd one in the trash christmas morning, I will not be buying from this company again.
No, I would not recommend this to a friend.
Response from Nespresso USABy Logan M., Customer Service, December 26, 2025
Thank you for your review. We'd like to escalate the sentiment so we can find a satisfactory solution. Please call us at 800-562-1465 where we are available 24/7.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great gift for mom!
on December 26, 2025
Posted by: Megan R
from Salt Lake City, UT
[This review was collected as part of a promotion.] We bought this for my mom for Christmas and hoping she loves it as much as we love ours!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy to Use and Great Coffee
on December 29, 2025
Posted by: Tripleellen
from NJ
[This review was collected as part of a promotion.] I've had my Vertuo Next for four months and have enjoyed every cupful of coffee. The machine is easy to operate and make nice hot coffee with that wonderful crema.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy to use
on January 5, 2026
Posted by: Kims
from Naples, FL
[This review was collected as part of a promotion.] Easy to use. I do wish the spent pod container was bigger.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Leave Starbucks behind! Nespresso rocks!
on January 6, 2026
Posted by: Rhogan
from Chandler, AZ
[This review was collected as part of a promotion.] Our Newpresso experience has been AMAZING! We frequent the store in Scottsdale for the “full” experience with taste testing and seeing what’s new. My husband’s Starbucks habit has been almost squashed - he much prefers his Nespresso flavor - and it’s easy enough to grab on the way out the door. The frother makes amazing lattes and gives my creativity happiness!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love the foam! Love the look.
on January 26, 2026
Posted by: ghottamale
from Huntington Beach. CA
[This review was collected as part of a promotion.] I experienced Nespresso in vacation with family over the holidays. I loved the taste, the foam, and this was with no creamer! I came home and purchased a Nespresso the following day. It’s been 3 weeks and still loving it! I replaced my Keurig.i purchased the Virtuo Next in cream with gold trim.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA