Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - Grey
Average customer rating
4.5
(4,206 Reviews)
Rating breakdown 4,206 reviews
5 Stars
3,233
4 Stars
424
3 Stars
117
2 Stars
122
1 Star
310
86%of customers recommend this product.
(
2,797 out of
3,251)
Customer Reviews for Nespresso - VertuoPlus by Breville - Grey
Customer Rating
3
Great features!
on July 10, 2024
Posted by: Nancy
[This review was collected as part of a promotion.] It’s so sleek and amazing! I would recommend for compact spaces. However, breaks easily after 3-4 years. Mine started leaking.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, July 11, 2024
We appreciate your honest feedback, and we are disappointed to hear about your experience. All of our machines come with a lifetime of troubleshooting support. Should you need additional assistance, don't hesitate to give us a call at 800.562.1465. We'll be sure to note your review to our product team, and we hope you have a great day.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Loving It!
on October 31, 2024
Posted by: RCcat
from Portland, OR
[This review was collected as part of a promotion.] I have had my Nespresso Next for about a month. The coffee is scrumptious and I am feeling confident using it…after a rocky start. I am now a huge fan.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great brand when you want Coffee
on December 28, 2024
Posted by: James
from Ontario California
Been using this machine for a long time. When we talk about coffee it’s “ Nespresso”.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Not what I wanted but someone else picked it!
on November 18, 2021
Posted by: Cyn
from Idaho
I was trying to upgrade a machine exchange after two faulty machines. Offered to pay the added price. Two full price machines charged to me. After spending $1300 on pods ina year ( for family gifts, too), I do not feel like a valued customer.
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service , November 20, 2021
Hi, Cyn. Thank you for posting your review. Your feedback is important to us and we are dismayed to learn your VertuoPlus machines has not met your expectations. We recommend running a rinse cycle once a week, as this helps keep the taste and body in each brew. We encourage you to please call us for assistance. Each machine comes with at least a one-year warranty and a lifetime of troubleshooting assistance through our toll-free number, 800-562-1465. We also offer comprehensive maintenance and troubleshooting details on our Machine Care page on Nespresso.com.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Ok but not great
on December 22, 2021
Posted by: FX
from New Jersey
This replaced an original Vertuo that I used for about 3 years until it broke. I have been very pleased in general with the performance but I used the 14oz pods and that was just the right amount for me. They have discontinued the 14oz pods which is really disappointing. If I could use the 18oz pods in this machine it would not have been a big deal, unfortunately I have to buy the Vertuo Next. Which is what I would have done in the beginning if they told me the 14oz pods were going away. I am disappointed that they aren't doing anything like an attractive trade-in for customers in my situation. I am down to my last few pods and I can't decide if I am going to stay with Nespresso.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, December 27, 2021
Thank you for your review. While we are glad to know your VertuoPlus machine is performing to its expectations, we understand your disappointment regarding the discontinued Alto range of capsules.
If you have any questions regarding this blend, or others, please contact Nespresso at 800-562-1465. We are available 24 hours a day, 7 days a week.
If you have any questions regarding this blend, or others, please contact Nespresso at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
A family gift
on February 11, 2024
Posted by: Gil
from Puerto Rico
[This review was collected as part of a promotion.] I own a Nespresso for 2 years now and bought a new one. Best coffee for my in laws
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
good company
on May 28, 2024
Posted by: EvCarku
from Boston, MA
[This review was collected as part of a promotion.] just purchased my 2nd machine, 1st broke within 2 years, they gave me 35% off for returning my broken machine. great deal i think!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I’m hooked!
on June 14, 2024
Posted by: Mama C
from Lorena, Texas
[This review was collected as part of a promotion.] My daughter gave this to me for Mother’s Day. I was skeptical, because I am not a huge coffee drinker, but that changed, after the quality of coffee Nespresso provided. I have 1-2 coffees a day. I love it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA