Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - Grey
Average customer rating
4.5
(4,206 Reviews)
Rating breakdown 4,206 reviews
5 Stars
3,233
4 Stars
424
3 Stars
117
2 Stars
122
1 Star
310
86%of customers recommend this product.
(
2,797 out of
3,251)
Customer Reviews for Nespresso - VertuoPlus by Breville - Grey
Customer Rating
4
More decaf options needed
on June 13, 2024
Posted by: Cbroswell
Love the coffee this machine produces!! I would give it five stars except that there aren’t enough decaf coffee selections (only TWO). I make my own decaf espresso pods, but would buy more Nespresso pods if more decaf options were available, especially some flavored options (e.g. hazelnut, mocha, vanilla).
I would recommend this to a friend!
Response from Nespresso USABy Jason, Customer Service, June 14, 2024
Happy to hear that you've been enjoying your VertuoPlus, and we appreciate your honest feedback with regard to more decaffeinated choices. We will note this to our product team!
Written by a customer while visiting Nespresso USA
Customer Rating
5
A Top-of-the-Line Coffee Experience!
on July 7, 2024
Posted by: kgsunshine22
from San Diego, CA
[This review was collected as part of a promotion.] My husband and I love Nespresso coffee--it's the best part of our morning. The machine itself is an elegant reminder of a real coffee shop. This top-of-the-line luxury coffee experience saves us time and money, and the perfect foam and rich aroma are like nothing else. We recently purchased a new machine, and Nespresso shipped it free and fast to arrive the next day. 5 stars!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great product
on August 6, 2024
Posted by: Soni
from Salisbury, NC
I been using this nespresso machine for over 6 months and I love it The coffee is delicious
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Outstanding Performance
on August 11, 2024
Posted by: Vinny
from New Jersey
Great product outstanding coffee been a customer for 10 years
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great features
on August 20, 2024
Posted by: happy
from Highlands Ranch, CO
[This review was collected as part of a promotion.] I bought this machine a couple weeks ago and so pleased that I did.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy to use
on August 21, 2024
Posted by: Skyscraper22
from Gaithersburg, MD
[This review was collected as part of a promotion.] I bought this Nespresso machine a week after giving birth and it has been an absolute lifesaver with a newborn at home. It is so easy to use, even while holding a crying baby.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
on August 30, 2024
Posted by: 12345
Broke after 1 year, leaking coffee everywhere, don't buy
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, August 31, 2024
Thank you for your review. We’re dismayed to learn that your Vertuo Next isn’t working and will be happy to assist. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
The best coffee
on November 18, 2024
Posted by: Steph
from Columbus, OH
Love this machine. The coffee tastes so good and it’s so fun to change it up with different flavors and creamers. Only wish you could use the coffee pods to make a double espresso like the pop machine can
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA