Customer reviews from Nespresso USA
Nespresso - VertuoPlus Grey by Breville - Gray
Average customer rating
4.6
(7,159 Reviews)
Rating breakdown 7,159 reviews
5 Stars
5,565
4 Stars
853
3 Stars
247
2 Stars
156
1 Star
338
86%of customers recommend this product.
(
3,189 out of
3,695)
Customer Reviews for Nespresso - VertuoPlus Grey by Breville - Gray
Customer Rating
5
Excellent product and costumer service
on November 22, 2024
Posted by: Holly
from Washington
Honestly the best coffee machine I've ever had. I don't understand why people keep saying their broke unless they didn't knoe hoe to work it or didn't clean it? We have had ours for 3 years and everything has been great. Only problem was the milk frother we got with it but the company was so great about getting us a new one when it broke. I don't understand why people would complain about the product when the company is great to their customers. Best coffee!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it
on November 24, 2024
Posted by: MosheerI
I’ve been using the Nespresso Vertuo Next for a while now, and it’s been great. It’s super easy to use—just one button, and you’re good to go. Easy to customize the coffee size. The coffee comes out really smooth with this nice layer of crema on top, which makes it feel like something you’d get from a café. It’s also pretty compact
Written by a customer while visiting influenster.com
Customer Rating
5
It’s a great purchase
on November 25, 2024
Posted by: chloed459_877509
I LOVE this machine. It’s easy to set up, and get started. I find that it’s a perfect option for high-end coffee without the price of going to grab a latte everyday. It’s a bit loud when brewing, but nothing that would wake up anyone in the house. I haven’t had to customize any features on this machine because it works so well as is.
Written by a customer while visiting influenster.com
Customer Rating
5
Best coffee and machine ever
on December 5, 2024
Posted by: Abc119
from NJ
Got this machine a little over a year ago and still works like it did on day one! Favorite coffee machine I’ve ever had! Love this product so much I bought the same one for my friend!! 100% Recommend!!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Happiness in decline until replacement of machine
on December 11, 2024
Posted by: Kai
from Columbus, OH
It held on valiantly for around 4 years, but has been extremely tough to open all of this year, lessening the amount of use much of this year because of frustration and difficulty. I have been in touch with the repair people and did an extensive cleaning on the areas of the machine described by the tech, but it has returned to incredibly difficult to open after just 2-3 more months. I do love the product and the coffee/espresso pods are unmatched by similar products.
I would recommend this to a friend!
Response from Nespresso USABy Chloe H., Customer Service, December 12, 2024
Thank you for your review and honest feedback, Kai. We’re disappointed to learn that your Vertuo Next is not meeting your expectations. Please get in touch with us at 1-800-562-1465 if you would like to speak with a supervisor who may be able to assist with additional repair and replacement options. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing Nespresso
on December 13, 2024
Posted by: Coffeefan
from Miami Florida
[This review was collected as part of a promotion.] I love my Amazing Nespresso no splatter the coffee is fantastic and delicious .
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
My machine only lasted 2 years
on January 15, 2025
Posted by: Lili
Love the nespresso machine but was disappointed after it stopped working after having it for 22 Months. Sfyer getting this one I saw other people say that this model tends to give a lot of problems so just be mindful that it may not last a few years
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., January 16, 2025
Thank you for your review, Lilibeth. We certainly understand your disappointment and we hope you know that we're always here to help at 800-562-1465 where machine experts are available 24/7. We're glad to see that you've purchased a new machine with a replacement discount. Please let us know if you have any other questions!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Quiet surprise
on January 16, 2025
Posted by: Gritty
[This review was collected as part of a promotion.] My aging espresso machine needed replacing, so I decided to try VertuoPlus. I’m very happy with the product: Simple and quiet, espresso and coffee. The pods are little expensive.
Overall I’m a fan.
Overall I’m a fan.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA