Customer reviews from Nespresso USA
Nespresso - VertuoPlus Grey by Breville - Gray
Average customer rating
4.6
(7,159 Reviews)
Rating breakdown 7,159 reviews
5 Stars
5,565
4 Stars
853
3 Stars
247
2 Stars
156
1 Star
338
86%of customers recommend this product.
(
3,189 out of
3,695)
Customer Reviews for Nespresso - VertuoPlus Grey by Breville - Gray
Customer Rating
1
Don’t waste your money!
on October 4, 2024
Posted by: Crystalynn
from Palestine, Tx
I purchased this machine from a recommendation by my boss. Never should have wasted my money. The only way to use the over priced pods is to run it in the descale mode and just open it when the coffee starts looking watery. I’ve followed every possible troubleshooting thing listed on line and in the book. What a complete joke! Thank goodness I kept my K-cup!!!
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, October 5, 2024
Thank you for your honest review and feedback, Crystalynn. We are sorry to learn your Vertuo Next machine didn’t meet your expectations. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number, 1-800-562-1465. We recommend calling in to speak with a Machine Expert at a time that is convenient for you to address your machine issues. We are available 24 hours a day and 7 days a week for your convenience. We are confident we will assist you with a quick and effective solution, so you can return to your Nespresso coffee ritual.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Stopped working
on October 5, 2024
Posted by: Rix
Stopped reading pods. Went through troubleshooting and it could not be resolved. Part of troubleshooting asked me to connect to the machine through the app. Machine is not compatible with Android. Poor software management/backwards compatibility. Offered 35% off for a new machine but not sure I will get one.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, October 7, 2024
Thanks for your review, Rix. We understand troubleshooting your Vertuo Next machine was unsuccessful, and it didn't pair for software update with your Android model. We're pleased to see you were offered a 35% out of warranty discount from our machine expert, and you purchased a Vertuo machine. Your machine has a one year warranty and a lifetime of troubleshooting, via our Assistance Service Program. We recommend the first time use steps once a week as part of your machine's maintenance. Enjoy getting back to your Nespresso coffee ritual with your Vertuo machine.
Written by a customer while visiting Nespresso USA
Customer Rating
5
My Favorite!
on October 7, 2024
Posted by: EEP
from Farmington, Connecticut
[This review was collected as part of a promotion.] I love my Nespresso VertuoPlus! It is such an easy way to make an elevated morning cup of coffee- and the design is so sleek. I had my last one for 5+ years before it showed any signs of wear. The coffee pod selection is huge and has something for everyone.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Love it/ buy it
on October 18, 2024
Posted by: Madmatt
from San Antonio, Texas, USA
I love it, I've had it for more than 2 years. Only a couple of problems (both remedied w cleaning and descaling). LSS. IT STILL WORKS GREAT. I would recommend it over all the others W/2 exceptions but the price difference is considerably higher on the other 2...
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Coffee is amazing but the reservoir needs work
on October 24, 2024
Posted by: Lulu
from San Diego California
Amazing coffee choices, quick, easy to use. However I noticed my reservoir gets moldy. I wash it every other day now because of this. At first when I noticed a weird film at the bottom I thought interesting how long has that been there and I cleaned it with dawn. Then a few days later I check again and I noticed more of the bacterial film/mold showing. Of course the water smells like a funky mold smell as well. But for me I can’t wash this reservoir every day look at the mold and then try to make a latte afterwards. It just totally turns me off to wanting to make a coffee. I literally switched to instant powdered coffee now because I feel like there’s no reason for me to drink mold. I have had my machine for almost two years so maybe it’s just time to buy a newer one?
I would recommend this to a friend!
Response from Nespresso USABy Kendall, October 25, 2024
Thanks for your honest review, Lulu! We would recommend emptying out the capsule container after every use to avoid the buildup of mold. A closed environment high in moisture and temperature will also speed up the mold formation process. It’s recommended to clean your machine, or run a rinse cycle weekly with fresh water, and descale with Nespresso Descaling Solution every three months or 300 capsules. This helps remove mineral deposits that build up in your machine and effect the pour and flavor of your coffee. Please do not hesitate to contact us through our toll-free number, 800-562-1465 should you need further machine assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
2
good coffee, poorly made
on November 3, 2024
Posted by: Jim
from CT
This is not a great product. While it makes fantastic coffee, it is very poorly engineered. It very often does not work properly.
The main issue is that it will suddenly not brew on a given morning.
I have no problem following the descaling instructions but why, why, why not just have a descaling button?
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A., Customer Service, November 4, 2024
Thanks for your review, Jim. We're dismayed that your Vertuo Next machine is brewing inconsistently. Your Vertuo Next machine has a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we have repair and replacement options available via our Assistance Service Program, even when your machine is out of warranty. We recommend calling us to troubleshoot your machine to find a solution. We're confident we'll get you back to your Nespresso coffee ritual again soon.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Makes having coffee at home, fancy!
on November 19, 2024
Posted by: adamb182_993059
This machine makes a delicious cup of coffee for anyone to enjoy. It froths up the coffee making it extra fancy, and it only takes a couple minutes from off to on! Easy to take care of too
Written by a customer while visiting influenster.com
Customer Rating
4
I love my machine
on November 21, 2024
Posted by: raynamfd34_841753
Overall, I love my Nespresso Vertuo machine. My first one broke within a year but I was sent a replacement. The cleaning process is easy and the machine is not loud. I think they could add more features.
Written by a customer while visiting influenster.com