Customer reviews from Nespresso USA
Nespresso - VertuoPlus Grey by Breville - Gray
Average customer rating
4.5
(6,429 Reviews)
Rating breakdown 6,429 reviews
5 Stars
5,002
4 Stars
736
3 Stars
208
2 Stars
147
1 Star
336
86%of customers recommend this product.
(
3,163 out of
3,665)
Customer Reviews for Nespresso - VertuoPlus Grey by Breville - Gray
Customer Rating
1
DIED
on November 29, 2024
Posted by: sadcoffeedrinker
Died one year on the day of receiving it.
Troubleshooting did no good.
Sending a refurbished replacement. We will see how long thsi one lasts.
Troubleshooting did no good.
Sending a refurbished replacement. We will see how long thsi one lasts.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, November 30, 2024
Thank you for your review and honest feedback. We’re disappointed to learn that your Vertuo Next is not meeting your expectations. We sincerely apologize for any frustration or inconvenience this may have caused. We are glad our Machine Experts could assist with troubleshooting assistance and a replacement via our toll-free number, 1-800-562-1465. We aim to ensure complete customer satisfaction, and we deeply regret when that is not the case. Please call us if you need assistance when you receive your replacement machine. We will assist you in getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Needs Improvement
on October 29, 2025
Posted by: CoffeeLover31
This model has so many issues and why it is still on the market is mind boggling! For the price you pay, there should not be leaking issues, mechanical issues, etc. Nespresso really needs to look into the malfunctions that have been reported by many.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Relations, October 30, 2025
Thank you for your review, Tauniesha. We appreciate your bringing this to our attention. Our Machine Experts are available 24/7 to troubleshoot over the phone to be sure you're able to continue to enjoy your Nespresso moments. Please call 800.562.1465 so we may troubleshoot over the phone and help resolve your concerns.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Machines dont last!!!
on December 7, 2025
Posted by: Normal Coffee Drinker
from New Jersey
Im on my third machine in about 2.5 years. I just replaced my original one in July of 2025 because it stopped working. And yes, I did descale and clean it like instructed. Now im on my third, and only because it was within 6 months they offered to replace it, but initially they tried to send me a refurbished. I think once this one breaks, im going back to a regular coffee pot. Nespresso has great coffee but crappy machines.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., December 8, 2025
Thank you for your honest review. Customer satisfaction is our top priority. We see your machine was replaced yesterday. Should you run into any issues, please let us know as we are always here to help and happy to arrange an escalated call. We're available 24/7 at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Delicious Coffee
on December 23, 2025
Posted by: AH62
from Hartford, SD
[This review was collected as part of a promotion.] Love the options and flavors! The coffee taste great. I love the creme.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Machine stopped working ONE year after purchase
on February 12, 2026
Posted by: jdnj
from NJ
our machine just suddenly stopped working only one year after buying it. we are not obsessive coffee drinkers therefore our machine was used seldomly. this is extremely frustrating bc we had a perfectly good working Keurig machine but wanted to stop using it due to all the plastic. We liked the fact Nespresso uses aluminum cups as opposed to plastic ones. But if the machine is going to break only ONE year after buying it, is it worth going through the frustration and financial losses?
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, Customer Service, February 13, 2026
Thank you for your honest review. We stand behind our brand and quality is our highest priority. With proper care and maintenance our machines are expected to perform well for years to come. On occasion, issues can occur, which is why we offer both, in and out of warranty repair or replacement as needed and lifetime troubleshooting service. Please escalate these concerns so we can find a satisfactory solution. We are available 24/7 at 800-562-1465 and hope to hear from you soon.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love my Nespresso
on February 19, 2026
Posted by: AJ
from Minneapolis, Mn
[This review was collected as part of a promotion.] Obsessed with my new Nespresso virtuo machine. Makes great coffee and espresso and so easy to use
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
2 machines died in less than 2 years.
on February 13, 2022
Posted by: Bob
from Arizona
We have had 2 Vertuo Plus machines that have lasted 11 months then died. Today I was told that my issue was over heating or the thermal unit was bad. Both times the machine stopped working was after sitting for 24 hours. Both times Nespresso offered to repair the machine. So what do I do while you are repairing the machine? How long will it take? Note, we have different Vertuo model in our 2nd home that is at least 3 or 4 years old. No issues. Something about the Veruo Plus that does not seem to work for us.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, February 14, 2022
Thank you for your review. We understand how frustrating machines issues can be, and we are glad to see a Coffee Specialist was able to replace your VertuoPlus machine. If you have any questions or concerns about your new Vertuoline machine, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week, or visit Nespresso.com/help for troubleshooting tips.
Written by a customer while visiting Nespresso USA
Customer Rating
1
After a year you and your machine are on your own.
on September 12, 2022
Posted by: Karina
from New York
This machine was like our family member, we loved it. And any place in the world we'd go and see the Nespresso shop, we'd support it absolutely ! However, 4 years passed by, the machine, a coffee to be exact, started leaking. We called the support center, went thru the whole process that took almost 40 min to find out they can't help us. AS THE WORLD WIDE FAMOUS COFFEE MACHINE COMPANY WON'T HELP YOU IF YOUR MACHINE IS MORE THAN A YEAR OLD! SO BASICALLY THET SAY THAT 4 YEARS IS TOO OLD HENCE THE NESPRESSO MACHINE IS NOT GOOD AFTER A YEAR OR TWO.
WILL NOT RECOMMEND. I WOULD ACCPECT A LITTLE BIT MORE FROM THIS PARTICULAR COMPANY!!!
WILL NOT RECOMMEND. I WOULD ACCPECT A LITTLE BIT MORE FROM THIS PARTICULAR COMPANY!!!
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA