Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - Grey
Average customer rating
4.5
(4,206 Reviews)
Rating breakdown 4,206 reviews
5 Stars
3,233
4 Stars
424
3 Stars
117
2 Stars
122
1 Star
310
86%of customers recommend this product.
(
2,797 out of
3,251)
Customer Reviews for Nespresso - VertuoPlus by Breville - Grey
Customer Rating
3
A bit disappointed, expected more…
on March 9, 2022
Posted by: JKingram
I like my machine, I appreciate a good cup of Nespresso coffee or too but the machine has its imperfections. Many times the capsule ejects and piles up in the chamber instead of falling into the bin. Now I have been without coffee for 3 days because the machine won’t brew. At first I was adding too much water to each brew, now it just has given up. Won’t even factory reset. For such a pricey machine I expect better functionality after less than 6 months. However, the customer service is amazing! I should be getting a replacement soon. Hopefully no issues.
I would recommend this to a friend!
Response from Nespresso USABy Allison T., Customer Service, March 10, 2022
Thank you for your review. We are happy to see you were able to speak with a machine expert. If you need additional assistance with your replacement VertuoPlus, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love
on March 14, 2022
Posted by: Monique
from California
I have mine since 2019. It had a problem but they fixed super fast and free. I love my nespresso coffee! It was a great investment.
Response from Nespresso USABy Customer Service, March 15, 2022
Thank you for your review, Monique. We are thrilled to learn you are enjoying your VertuoPlus machine. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body and aroma in each brew. If you need assistance with your VertuoPlus machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy usage!!
on August 25, 2022
Posted by: May23
from Los Angeles
[This review was collected as part of a promotion.] I bought this product for an easier/better expresso experience and I was not disappointed!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
A letdown compared to original
on September 10, 2022
Posted by: richardsf
from Santa Fe NM
We have a pixie original machine, which I adore. Purchased this for a pied-a-terre we maintain in another city thinking that it would be convenient to have the "full cup option." Unfortunately, I find the full cup options (both Nespresso and Starbucks) to be almost undrinkable, thin and metallic. The smaller espresso options are not awful, but don't have the same richness of the oringinals, especially disappointing given that the cartridges are significantly more expensive. If we need another machine will definitely go back to the original version.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
3
It is a great machine
on September 27, 2022
Posted by: Milo
from New York, NY
I should have gone with the original line, as I am purely an espresso drinker. Since there is no control over cup size, you are limited to your pod sizes. If this is the way it must be, and there are no other coffee competitors available to buy from, can you please make the coffee flavors in every size? I really liked my welcome gift. The espresso does taste nice, even though it is not authentic creama. I am staying these things in my review to help people make a decision. The best of the best is not always the right fit for you.
I would recommend this to a friend!
Response from Nespresso USABy Tara B, Customer Service, September 28, 2022
Thank you for your review, Milo. We received your feedback regarding our Nespresso blends. We always appreciate when Club Members take time to share their experiences with us, as both positive and negative comments are our most powerful tool in assessing our products.
We will be sure to forward this feedback to the appropriate teams here. If you have any additional questions or concerns, please don’t hesitate to contact us. We are available by phone 24 hours a day, 7 days a week at 800-562-1465.
We will be sure to forward this feedback to the appropriate teams here. If you have any additional questions or concerns, please don’t hesitate to contact us. We are available by phone 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great buy!
on October 29, 2022
Posted by: Kluis1978
Love this coffee machine! And the coffee are sooo good! One of the best purchase ever!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best Thing Ever
on December 2, 2022
Posted by: axr0509
from Dallas, TX
[This review was collected as part of a promotion.] I bought this machine about 2 weeks ago and it is a game-changer, I look forward to waking up every day to brew a cup of cold or hot coffee! if you are on the fence, get it! It is so worth it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Better than Starbucks!
on December 13, 2022
Posted by: Steph
from Atlanta, GA
[This review was collected as part of a promotion.] I love my Nspresso machine so much. It makes a better cup of coffee than Starbucks!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA