Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - Grey
Average customer rating
4.5
(4,206 Reviews)
Rating breakdown 4,206 reviews
5 Stars
3,233
4 Stars
424
3 Stars
117
2 Stars
122
1 Star
310
86%of customers recommend this product.
(
2,797 out of
3,251)
Customer Reviews for Nespresso - VertuoPlus by Breville - Grey
Customer Rating
1
Sad love story
on March 3, 2025
Posted by: Edie
from Woodstock, GA 30189
I was in love with my Vertuo Next Premium Black Rose Gold,
but what a disappointment, after a short time it stopped working,should I go back to Miele?
We loved the coffee every day, but this is a sad love story
but what a disappointment, after a short time it stopped working,should I go back to Miele?
We loved the coffee every day, but this is a sad love story
Written by a customer while visiting Nespresso USA
Customer Rating
5
Nice, simple machine
on November 11, 2021
Posted by: Gsisfrk968
from Midlothian, Il
Had the vertuo next which was big and bulky and had a bluetooth feature that seemed to never work. This machine is nice and simple.
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service , November 12, 2021
Hi Gsisfrk968, thank you for your review. We recommend running a priming cycle weekly through your VertuoPlus to assist with keeping the taste, texture, body and aroma in each brew. If you need assistance with your VertuoPlus machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
The best coffee
on November 18, 2021
Posted by: Ajw911
from South Carolina
We got this three days ago. Some of the smoothest, freshest tasting coffee I’ve ever had.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love the taste
on November 24, 2021
Posted by: DDiane
from Las Vegas, NV
This machine is wonderful! I don't need to go to a coffee shop anymore. It doesn't take long to brew, taste amazing. I put half and half and a splash of sugar free caramel in the frother. Love it and recommend it.
Response from Nespresso USABy Christine G., Customer Service, November 26, 2021
Thank you for your review, Diane. We're happy to learn you're enjoying your coffee with your Nespresso VertuoPlus machine. This machine has a one-year warranty through Nespresso and we provide lifetime troubleshooting support. Please reach out if you experience any issue or concern. We are available 24 hours a day, seven days a week for your service and support, at 1-800-562-1465. Enjoy!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Reliable and good value, and excellent coffee
on December 10, 2021
Posted by: Justin R
from San Francisco, California
This is the fourth machine I’ve bought as a gift. I have been so happy with my original Vertuo+ that I have stopped drinking Pete’s or Starbuck’s coffee completely. At first you may think its too expensive to replace a regular coffee maker, but when you break down the savings on not wasting coffee, freshness and ease of ordering - it comes out just a tad above normal coffee makers, not to mention its so much easier to use, more clean, etc. I can go on and on.
I know its an investment, but it is honestly worth it.
I know its an investment, but it is honestly worth it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
LIFE CHANGING.
on December 12, 2021
Posted by: Hannah
from Long Beach, CA
I got the Nespresso VertuoPlus as a wedding gift, and after the first week of use I couldn't believe I hadn't already owned one! I am a big-time coffee drinker, and this machine simulates having a batista in your home every morning to give you the perfect cup of coffee or espresso. Mine came as a bundle with the Aeroccino3--a must if you love lattes, or even if you just want to warm and froth your coffee creamer. 100/10 recommend.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Didnt work right of the box
on January 9, 2022
Posted by: Shena
from Dayton, Ohio
I had to attempt to prime it 3 times before the 4 attempt worked to prime new machine. I was told to fill water tank with hot water for thw priming. Only about a half cup actually ran through so Im not aure this machine is functioning properly. So far has made 5 good cups of java. This machine is LOUD! OMG it is so loud!!! This was a free replacement and surprisingly I was given a 2 year warranty on this replacement!! My first machine stopped working at 1 year and 11 months and was under 2 year warranty. I am a USA customer.
I would recommend this to a friend!
Response from Nespresso USABy Katherine T., Customer Service, January 10, 2022
Thank you for your review, Shena. Nespresso USA offers a one-year warranty on all new Nespresso VertuoLine machines, and a six-month warranty for repairs in our centers. If you have any questions of concerns regarding your VertuoPlus machine, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
LOVE IT.
on February 26, 2022
Posted by: Katie
from Oceanside CA
Things I love about my Nespresso:
Smaller.
Smaller.
Heats up quickly.
Crema
The coffee is STRONG(I recommend writing down the coffees as you try them to see which ones you like)
Relatively quiet.
Dislikes:Nothing!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA