Customer reviews from Nespresso USA
Nespresso - VertuoPlus Grey by Breville - Gray
Average customer rating
4.6
(7,159 Reviews)
Rating breakdown 7,159 reviews
5 Stars
5,565
4 Stars
853
3 Stars
247
2 Stars
156
1 Star
338
86%of customers recommend this product.
(
3,189 out of
3,695)
Customer Reviews for Nespresso - VertuoPlus Grey by Breville - Gray
Customer Rating
1
Frequent Errors
on April 15, 2024
Posted by: MJB
from Richmond, VA
My machine blinked error after error. Once I finally reached an assistant, they gave me a list of things to try. I have no time for this and I will be buying a different brand.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, April 17, 2024
Thank you for your review. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Too difficult to open and close
on April 20, 2024
Posted by: Emily
from Arizona
The machine makes coffee fine, but this is THE most difficult machine to open or close. It's so incredibly hard on my hands that I am looking to purchase a different one. I had one other model prior to this one that was just a touch of a button, it was even a cheaper model than this one. I don't know how or why they decided to go with this mechanism for the lid. If you have arthritis or any issues with opening/closing stuff I would NOT recommend this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, April 22, 2024
Thank you for your review. We are sorry to learn your Vertuo Next machine didn’t meet your expectation. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. Please do not hesitate to contact us. Our Machine Experts would be delighted to troubleshoot your machine and provide you with the best resolution. We’re available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
5
So happy with this model
on April 21, 2024
Posted by: Angela
from California
I have the white (magnolia home) version . I absolutely love it, it’s so pretty on my counter. I thought switching from the vertuo next that brewed many more sizes would be a draw back but it’s not because i realized none of those sizes were ones I liked anyway. Also this model feel more luxurious with the automatic lid. The locking lid on the vertuo next was annoying.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it
on May 2, 2024
Posted by: HB
from Boise, ID
[This review was collected as part of a promotion.] I bought this a month ago as my second nespresso. We are splitting our time between two states and I meant to bring my nespresso machine with me and forgot it. I love this machine so much that we decided to just buy a second one for the next 6 months! It is a part of my daily routine and I love how easy it makes my morning coffee experience.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
The best coffee!!!
on May 2, 2024
Posted by: Tishalea
from Keizer Oregon
[This review was collected as part of a promotion.] I bought a Nespresso Vertuo machine for my home and loved it so much I had to buy one for my vacation home because I can’t live without it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
on May 5, 2024
Posted by: BZ
from Knoxville, TN
[This review was collected as part of a promotion.] I bought this for a gift. I have a Nespresso machine and love it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Simple, Good Machine
on May 6, 2024
Posted by: Courtney
from Florida
Lots of negative reviews on here but wanted to say my machine works great. I've had it for almost a year now and really no significant issues (very VERY occasionally I have to take the plug out and out it back in). The app kind of sucks but fortunately all the features can be used without it. Good machine, good coffee
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing Coffee
on May 15, 2024
Posted by: Rizer
from Sheridan, WY
[This review was collected as part of a promotion.] I decided on a whim to go into the Nespresso store to look around. I was not really looking into getting a new coffee maker. Then, I tried a coffee in the store. I was sold. Now, I have two Vertuo machines.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA