Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - Grey
Average customer rating
4.5
(4,206 Reviews)
Rating breakdown 4,206 reviews
5 Stars
3,233
4 Stars
424
3 Stars
117
2 Stars
122
1 Star
310
86%of customers recommend this product.
(
2,797 out of
3,251)
Customer Reviews for Nespresso - VertuoPlus by Breville - Grey
Customer Rating
5
Easy to use and fun to pick your next flavor.
on November 11, 2022
Posted by: JiaGee
from Indiana
I've had this for about a week and I am loving everything about it. It is easy to use, the quality is more than I was expecting (due to other brands that use plastic coffee pods... will never revert to that again). I was super happy that it came with a brother and it works amazing. The first cup of espresso was a success and it was so easy. Making others drinks is also just as easy. My whole experience has been very positive and I ordered the capsules and recycling bag and the process was super smooth. I would rather invest in this than keep buying coffee everyday in the coffee shop. I think the taste is just a good. I love that it is automatic when lifting the lid when you go to put the capsule in and as it lifts up, you hear a "plink" which is the previous capsule being lifted out and sent to the used capsule deposit area behind it. It holds quite a few of them before you have to empty it. It did get a bit clogged with a couple of capsules blocking the chute , but it was an easy fix and it only happened once. It's not a big deal to me. The capsules are clean and I look forward to recycling them.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Very satisfied
on November 14, 2022
Posted by: LDC
from St. Louis, MO
[This review was collected as part of a promotion.] I replaced my drip coffee maker and moka pot with this new machine. Very convenient and makes great coffee.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee great service
on November 16, 2022
Posted by: mdmqb22
from FL
[This review was collected as part of a promotion.] Delicious coffee made fast, great service as well.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
I spent an hour trying to clean my machine
on December 30, 2022
Posted by: Limjahey
from Nashville TN
I just got this for a gift and I read the instructions from front to back which was very confusing and didn’t tell me how to correctly clean my machine. I used a QR code for video help but in the 4:10 video it never showed my actual espresso machine. I tried googling the steps to clean my nespresso vertuo plus D but it came up with 10 different espresso machines but had nothing on the one I was gifted. I just wish for further users that they can figure it out more simply. Unlike my dumb butt
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 2, 2023
Thank you for your review. Cleaning instructions for your VertuoPlus machine can be found on Nespresso.com/help, under the VertuoPlus section. Please note: the cleaning instructions and descaling instructions are identical for our VertuoPlus C-Range and D-Range machines. We recommend cleaning your machine weekly and descaling your machine every three months.
Please contact us at 800-562-1465 for any questions or concerns regarding maintaining your VertuoPlus machine. We are available 24 hours a day, 7 days a week.
Please contact us at 800-562-1465 for any questions or concerns regarding maintaining your VertuoPlus machine. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke after a month
on July 30, 2023
Posted by: Mk
from FL
After having the machine for a month, it would not brew because it would “overheat”. I only brew one cup a day so it’s not like I’m overusing the machine. I did Troubleshooting through the live chat and it fixed it for now, but we will see if it lasts. I’ve seen other people have this problem as well. If nespresso is going to charge this much for a machine, they should at least make sure it’s going to last longer than a month!!
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A., Customer Service, July 31, 2023
Thanks for your review. We’re dismayed to learn that your Vertuo Next machine is not working to your satisfaction after a month of owning it. As part of your machine maintenance, we recommend the first-time use steps to flush water only through your machine once a week. We’re pleased to see you have spoken with one of our machine experts to resolve the issue. Your Vertuo Next machine comes with a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we have repair and replacement options available, even when your machine is out of warranty. Please reach out to us if your machine issues persist. We’re confident we’ll come to a satisfactory resolution so you may continue your Nespresso coffee ritual.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Meah
on August 13, 2023
Posted by: 3cupsaday
from Denver
Lasted just under 2 yrs. Then stopped dispensing hot water.
No, I would not recommend this to a friend.
Response from Nespresso USABy Leslie G., Customer Service, August 14, 2023
Thank you for your review. We are dismayed to learn your Vertuo Next does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Nespresso Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. We are confident that we can help find a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love my Nespresso
on November 26, 2023
Posted by: ShellBelle
from Benton, LA
[This review was collected as part of a promotion.] I love my new Nespresso machine! My old one was great for many years of heavy use and when it was time for a new one, I went straight back to Nespresso!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Stopped working after 6 months
on March 20, 2024
Posted by: Kris
from Dallas, TX
I bought this machine and within 6 months it no longer worked. It would not make coffee and leaked from somewhere inside. I would give it 0 stars if possible. I spent so much time going through all the online troubleshooting. Descaling, factory resets, etc. and nothing worked.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Relations, March 21, 2024
Thank you for your review, Kris. We stand behind our brand and offer both, in and out of warranty replacement and repair service, as well as lifetime troubleshooting. It's important that you be near your machine when you call us at 800.562.1465, and we're available 24/7 for your convenience. We look forward to hearing from you.
Written by a customer while visiting Nespresso USA