Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - Grey
Average customer rating
4.5
(4,206 Reviews)
Rating breakdown 4,206 reviews
5 Stars
3,233
4 Stars
424
3 Stars
117
2 Stars
122
1 Star
310
86%of customers recommend this product.
(
2,797 out of
3,251)
Customer Reviews for Nespresso - VertuoPlus by Breville - Grey
Customer Rating
1
Bad quality of machines and overpriced
on October 27, 2024
Posted by: Kosalex
from Bowling Green, KY
All nesspresso machines are pieces of junk. I could explain, I am user of different machines, and every time I ordered new because left over cofee. My last machine is leaking now and I try to fix it , clean it and it is still leaking. Very disappointed with overpriced Nespresso and very bad quality. In one word - Junk.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, October 28, 2024
Thank you for your review and honest feedback, Kostyantyn. We’re disappointed to learn that your Vertuo Next is not meeting your expectations. We sincerely apologize for any frustration or inconvenience this may have caused. We aim to ensure complete customer satisfaction, and we deeply regret when that is not the case. We have documented your experience to your account for review. Please get in touch with us at 1-800-562-1465 if you would like to speak with a Machine Expert who may be able to assist with both in-warranty and out-of-warranty repair and replacement options that you may not yet be aware of for your machine. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Leaks!!
on December 29, 2023
Posted by: Jandrea
Would highly not recommend this specific machine. Leaks!!! Now I’m responsible for replacing the granite stone countertop in my apartment.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, December 30, 2023
Thank you for your review. We are happy to see you were able to speak with a Machine Specialist and arranged to receive a replacement machine. If you need assistance with your new VertuoPlus machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Perfect for those with Weak or Painful Hands
on February 13, 2022
Posted by: Pierre
from Palo Alto, CA
I thought I would have to give up coffee. Too much pain and trouble with fear of burning myself. 2 light touches will mechanically open and shut the top. Only the cup support needs cleanng. Is sleek, slim, and space saving. Oh did I say the coffee is delicious. I have tried Keruig&Starbucks machines and pods but couldn’t get the rich flavor I enjoy. I especially love this pod system that measures out different coffe/espresso ammounts. I came into the store intent on buying a different machines but a very knowledgeable sales person set me up with all I need. I added their mild frother and I have never enjoyed my morning coffee as I do now. Thank you.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
So good!
on May 20, 2022
Posted by: TestNestle
[This review was collected as part of a promotion.] This machine is so simple to use and the coffee is delicious!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great
on August 26, 2022
Posted by: KB0630
from Huntington, WV
[This review was collected as part of a promotion.] I bought this as a replacement for my keruig. I always bought dark roast coffee and thought I loved strong coffee until I bought my Nespresso. The coffee is so much richer. Love experimenting with new flavors and roasts. I just wish the pods were cheaper and more convenient to buy.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing flavor from this coffee machine
on September 30, 2022
Posted by: DisneyFan1967
from Coral Springs, FL
I was lucky enough to try this machine while staying at an Opal Resort in Florida and upon arriving home, I purchased my own machine! Love the selection of coffee to expresso and the limited editions that come out throughout the year! Coffee delivery is super fast too!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy and Delicious!
on October 4, 2022
Posted by: Sam
from Philadelphia, PA
[This review was collected as part of a promotion.] I am so happy that me and my significant other decided to go with this machine when we moved into our new home. It does exactly what we were looking for and is very easy to use and clean! Highly recommend!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Disappointed
on October 12, 2022
Posted by: Ksea
from Syracuse, New York
Worked great for one and a half months. Now it goes from a green light flashes red twice back to green. I have di scaled it twice set it back to factory and used it once since then now it’s right back green to red back to green very disappointed because my old one worked for years
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, October 13, 2022
Thank you for your review, Karen. We're certainly disappointed to hear this, and hope you'll reach out for additional troubleshooting and next steps. All machines are covered under a one-year warranty, and a lifetime of comprehensive troubleshooting. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA