Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - Grey
Average customer rating
4.5
(4,206 Reviews)
Rating breakdown 4,206 reviews
5 Stars
3,233
4 Stars
424
3 Stars
117
2 Stars
122
1 Star
310
86%of customers recommend this product.
(
2,797 out of
3,251)
Customer Reviews for Nespresso - VertuoPlus by Breville - Grey
Customer Rating
1
Numerous Issues
on December 31, 2023
Posted by: Dan
from Michigan
I have had numerous issues with this machine. Shortly after using it for 1 year, the brew button broke. Meaning the machine would no longer function. It is no longer within the one-year warranty and Nespresso would only offer me a 30% discount on a new machine. I have a Vertuo Machine at my office and have never had an issue with it in over 3 years.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, January 2, 2024
Thanks for your review, Dan. We’re dismayed to learn of the multiple issues you’ve experienced with your Vertuo Next machine. Your machine has a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465 or via live chat from our website, when you select the “Need Help?” popup, then select “Machine Assistance.” We’re pleased to see you were offered the 35% out of warranty discount towards the purchase of a new machine, when troubleshooting was unsuccessful. You may use the discount on another Vertuo Next machine, or one of the following models: Evoluo, Vertuo Plus, or Vertuo machine. When you’re ready to utilize the out of warranty discount you received, please call our toll-free number for assistance. We’re confident you’ll be enjoying your Nespresso coffee ritual again soon.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Just what I needed!
on September 29, 2022
Posted by: malibu333
from Wisconsin
[This review was collected as part of a promotion.] We have a fancy, schmancy espresso machine, but with our baby due in November, I wanted something with a lot less steps. A way I could caffeinate quickly! :) I have been very impressed with the ease of use of this machine, and the coffee is actually quite delicious! Even my husband likes it, and we are somewhat coffee snobs.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Improvement Over The Original Vertuo
on December 15, 2022
Posted by: czachos
from Seattle, WA
[This review was collected as part of a promotion.] Overall I like the machine. I like the color and sturdiness of the device itself. The water container allows for more H2O, but it feels kind of cheap (plus the cap can be hard to get off). My main issue with it is that the top of the machine needs lots of room to open and close, and the cabinet it sits under is too low (so I have to pull it from under the cabinet everytime I add and remove a pod). If you have high cabinets or open space, you're good.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Avoid at all costs.
on August 12, 2023
Posted by: Boris
Junk. Stopped working after a few years of sporadic use. Also, loud when it did work (which is normal for this model). Other models appear to have much better reviews. Avoid at all costs.
Response from Nespresso USABy Leslie G., Customer Service, August 14, 2023
Thank you for your review, Boris. We are dismayed to learn your Vertuo Next does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Nespresso Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. We are confident that we can help find a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
DO NOT BUY
on March 18, 2024
Posted by: xb3
from south caroiina
I rated 2 stars yesterday. made a cup of coffee in it red lights blinking again. NO STARS is better fitting rating for this machine. Into the garbage it goes.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, March 19, 2024
Thank you for your review. We are dismayed to learn that your Vertuo Next machine is not meeting your satisfaction. Our machines come with a one-year warranty and a lifetime of troubleshooting via our toll-free number, 1-800-562-1465. We’re available 24 hours a day and 7 days a week for your convenience. Please contact us as soon as possible to address your machine issues.
Written by a customer while visiting Nespresso USA
Customer Rating
4
I don't like the cord.
on June 30, 2024
Posted by: DCRentIs2Much
from Washington DC
I just opened my navy blue VertuoPlus. I've only ran the cleaning cycle and haven't used it for my first cup of coffee yet. This comment is solely based on the frustration of the cord. It's nice that you can move the water tank from side to side, but it's as if the designers didn't account for the cord; the cord is always in the way no matter where the water tank is positioned. Otherwise, the machine looks great, and I'm sure I'll be happy with the coffee. I had my last machine for 7.5 years.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Poor quality
on July 21, 2024
Posted by: Nd09
from Texas
Very short lived. Consistent problems multiple times a month if not weekly. Descaled it, cleaned it, reset it and nothing worked. Very disappointed in this product and do not suggest purchasing.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, July 22, 2024
Thank you for your review and honest feedback, Nicole. We’re disappointed to learn that your Vertuo Next is not meeting your expectations. We sincerely apologize for any frustration or inconvenience this may have caused. Your machine comes with a lifetime of troubleshooting assistance and a one-year warranty. Please contact our Machine Experts at your earliest opportunity at 1-800-562-1465. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Poor quality, short lifespan
on August 16, 2024
Posted by: Merlin
from WI
Great tasting coffee when it works...but it usually doesn't work. Typical experience with this machine is to insert a pod, have it spit out a tiny amount of coffee and then just stop working while blinking red. Unplug and replug, try again, rinse repeat and maybe, just maybe, get a cup of coffee after wasting a few pods. I tossed mine in the trash. I would not recommend these machines to anyone as my experience seems typical. Search online and you see my story repeated by many.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, August 17, 2024
Thank you for your review. We’re dismayed to learn that your Vertuo Next isn’t working as expected and appreciate the opportunity to assist you. Please kindly be advised that your machine comes with at least a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA