Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - Grey
Average customer rating
4.5
(4,206 Reviews)
Rating breakdown 4,206 reviews
5 Stars
3,233
4 Stars
424
3 Stars
117
2 Stars
122
1 Star
310
86%of customers recommend this product.
(
2,797 out of
3,251)
Customer Reviews for Nespresso - VertuoPlus by Breville - Grey
Customer Rating
2
Awful design
on June 20, 2025
Posted by: jm
from Buffalo ny
coffee is fine - design is clunky and awkward - the cup holder has to be removed for different sized cups and the domed top bumps into cabinets when opened - not worth the larger water container
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, June 21, 2025
Thank you for your review, Jm. We're sorry to hear that you're not satisfied with the VertuoPlus. We appreciate your feedback and will take it into consideration as we continuously strive to improve our products.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Piece of junk. I’m done with it! No stars from me
on August 13, 2025
Posted by: Brad Blais
from California
This coffee machine is a piece of Junk that I would not recommend unless you enjoy having a full mass of coffee spread all over your counter. The machine has an adjustable cup holder that I use at the bottom placement. His cup holder does not fit into the slot that can be locked into place. Even if you test it before using it to make sure it’s fitted properly does not help. Simply adding the coffee cup can dislodge the holder resulting in coffee missing the cup and spilling out coffee everywhere. I repeat, do not buy this. Coffee maker. Complete junk. One star because it is required to send this review.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Relations, August 14, 2025
Thank you for your review, Brad, though we're sorry to learn you're dissatisfied with the machine design. A Machine Expert will be pleased to address your concerns, so we ask that you call directly, 800.562.1465, 24/7 for your convenience, when you're near your Vertuo Plus. We'll do our best to ensure your satisfaction with your Nespresso experience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broken within 18 months no Warrenty
on August 22, 2025
Posted by: Papamathuna
I would not recommend this verturo machine. It is so loud and broke with 18 months. No warranty . Super expensive to buy pods and a new machine every 18 months.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., August 23, 2025
Thank you for your review. We're always here to help and look forward to finding a satisfactory solution. Please call us to escalate the situation. We are available 24/7 at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Cord is on the wrong side
on December 26, 2024
Posted by: Allie
from Bergen, New Jersey
Why would you put the cord on the same side as the water tank? Now the cord has to go around the back of the water tank to get plugged in and then when you pick the water tank up the cord falls onto the water tank platform you have to move it constantly. Such a bad design idea.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, December 27, 2024
Thank you for your feedback regarding the placement of the cord in relation to the water tank. I understand your concerns about the inconvenience it causes when trying to plug it in and the issues that arise when lifting the tank. Your insights are valuable and will be taken into consideration for future design improvements. We appreciate your input as it helps us enhance our products.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t recommend, leaks water everywhere
on November 11, 2022
Posted by: M
Bought this machine a week ago, unpacked it and the pump was broken. Water leaked everywhere, nespresso replaced the machine. Got the new machine three days later and the new one also leaked all over the place. Haven’t been able to even try the coffee. Maybe third times the charm?
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , November 12, 2022
Thank you for your review. We are dismayed to learn your Vertuo Plus did not meet your expectations. If you need assistance with your Vertuo Plus Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
1
DO NOT WASTE YOUR MONEY!
on November 2, 2023
Posted by: Anonymous
from Chattanooga, TN
WORST COFFEE MACHINE ON THE MARKET! Do not waste your time and money buying this machine. I bought my first one two years ago for my birthday. Within 6 months of that first machine, it began to leak. I called Nespresso to get it replaced because I thought it was a fluke. NOPE!!! I have now had 3 machines within the past two years due to leaking all over my counter. I wish I could get my money back.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa, Customer Service, November 3, 2023
Thanks for your review, Shelby. We’re dismayed that your Vertuo Next machine models have leaked. Your Vertuo Next machine has a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we have repair and replacement options via our Assistance Service Program, even when your machine is out of warranty. We recommend speaking with one of our machine experts and mention your dissatisfaction with the Vertuo Next machine model. We look forward to speaking with you soon, to find a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Do not last
on June 15, 2025
Posted by: Anna
from Tacoma, WA
Makes good coffee; love the variety of flavored pods. Machines however, have not lasted me longer than two years with gentle use, meaning, I highly doubt each of them made more than 200 cups of coffee. First machine was leaking from underneath almost from the beginning; seconds machine all of a sudden threw a solid red light and started to feel hot to touch on top where the button is. I do still have many pods left, so I don’t have another choice but to purchase same coffee machine, and being hopeful that maybe third time will be a charm and it will last.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible
on April 12, 2025
Posted by: Kevin
from New jersey
Worst machine I’ve ever had. Everytime I go to use it I have to rinse it and then it might work. Doesn’t heat up and then just flashes. Threw it out the door would no recommend
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara, Customer Service, April 15, 2025
Thank you for your review. We are dismayed to learn the Vertuo Next machine didn’t meet your expectations. Your machine comes with a one-year warranty and a lifetime of troubleshooting. We offer repair & replacement via our Assistance Service Program. Please do not hesitate to contact us via our toll-free number 800-562-1465. We’re available 24 hours a day, 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA