Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - Grey
Average customer rating
4.5
(4,193 Reviews)
Rating breakdown 4,193 reviews
5 Stars
3,225
4 Stars
423
3 Stars
116
2 Stars
121
1 Star
308
86%of customers recommend this product.
(
2,793 out of
3,244)
Customer Reviews for Nespresso - VertuoPlus by Breville - Grey
Customer Rating
5
East to use, great foamy coffee!
on April 15, 2025
Posted by: LilyOguz
I really love it! It is easy to use and clean! It's not like the other brand, my coffee is so foamy and tastes good!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Stops turning on after one year
on May 22, 2025
Posted by: ER
from CA
Works great but only for a year. Both times I’ve gotten a new machine, after one year it stops turning on.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., May 23, 2025
We're disappointed to hear this and we hope you know that we're always here to help. All machines are covered by at least a one-year warranty and a lifetime of troubleshooting. Please call us to speak with a machine expert at 800-562-1465 for an escalated call where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Have to get a new one a year in.
on June 12, 2025
Posted by: Savanna
from Maryland, MD
I bought this product just over a year ago. It has been very gently used. I do not brew coffee through it every day. I’ve done the routine cleaning and de scaling. I have the notifications set up that let me know if there is an error for my machine. It keeps overheating. I called someone from Nespresso and she asked me to clean the machine with soap and water. I have done that multiple times as well as the routine cleaning when necessary. They said there’s nothing they can do and I have to get a new machine. I absolutely love the coffee that it makes but this is just ridiculous. I paid a lot of money for this machine and took great care of it and now I have to get a whole new one a year in. I asked if I had done anything wrong, and she didn’t really give me an explanation. I don’t know if I want to go purchase a whole other one, just to have to get a new one in another year.
No, I would not recommend this to a friend.
Response from Nespresso USABy Logan M., Customer Service, June 13, 2025
Thank you for your review. We are sorry to learn of your disappointment with our Vertuo Next machine. Most of our machines come with at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling in to speak with a Machine Expert at a time that is convenient for you. We have repair and replacement options via our Assistance Service Program. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Unreliable Machine. Bad Support
on July 10, 2025
Posted by: Janster
from North Carolina
I am done with this machine and I am done with Nespresso. We have been having ongoing issued with this machine starting with the lid not staying closed when the machine is idle. The machine making noises when brewing like it is grinding sand. Red LED blinking preventing the machine from brewing, requiring the machine be unplugged from the wall.
Then there is the frustrating support from Nespresso. We have provided photos and videos of all these issues. Had numerous online chats. No matter, Nespresso would require video calls. So we did them. Spent exasperating hours with support person repeating a support rhetoric and trying to always end-up in us at fault for not descaling the machine (which we do). Not regularly water flushing the machine (which we do), Not buying Nespresso descaling fluid (which we do). SO WE ARE DONE!
Machine going bye-bye and we will never have to buy these overpriced pods.
Then there is the frustrating support from Nespresso. We have provided photos and videos of all these issues. Had numerous online chats. No matter, Nespresso would require video calls. So we did them. Spent exasperating hours with support person repeating a support rhetoric and trying to always end-up in us at fault for not descaling the machine (which we do). Not regularly water flushing the machine (which we do), Not buying Nespresso descaling fluid (which we do). SO WE ARE DONE!
Machine going bye-bye and we will never have to buy these overpriced pods.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, Customer Service, July 11, 2025
We share your disappointment with your machine and customer experience, Janster, and we appreciate your honest review. We feel confident we can help resolve your machine concerns to your satisfaction with comprehensive troubleshooting assistance. Please escalate these concerns by giving us a call at 1-800-562-1465. We are available 24 hours a day seven days a week and look forward to finding a resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Descaling Sensor Failure
on October 14, 2021
Posted by: Jaime
from Tucson, AZ
I just had to purchase a new VertuoPlus machine because my old one would not longer pass any water. I love my Nespresso coffee machines and milk frother. However, here in AZ we have very hard water. The machine claims to tell you when it needs to be descaled. Mine failed horribly. Once it started having problems no amount of descaling would make it function properly. You cannot descale when no water passes through the system. So I had to trash the old one and buy a new one. When a capsule was loaded and the top button pressed the machine we whirl up and then stop with a solid red light. Manual says to call Nespresso. I did and they said let it cool off for 15 minutes. I did that with no change. The last time this happened I put a heavy mixture of white vinegar in the water tank. I took over 20 tries for the vinegar to break up the calcification in the machine. I got another six months out of the old machine with that. Do not trust the descaling sensor.
I would recommend this to a friend!
Response from Nespresso USABy Allison T., Customer Service, October 16, 2021
Thank you for your review. Please excuse us for any frustration caused with the descaling sensor on your VertuoPlus. We'd recommend to also preform a weekly cleaning cycle to prevent coffee grind build up. For more troubleshooting tips, please visit the VertuoPlus machine section on Nespresso.com/help or contact us via our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Good coffee. Just not hot eniugh
on October 14, 2021
Posted by: Donna
I love the machine and the coffee is excellent but it isn’t very hot. I end up putting it into the microwave.
I would recommend this to a friend!
Response from Nespresso USABy Allison T., Customer Service, October 15, 2021
Thank you for your review. A change in temperature may be resolved by descaling your VertuoPlus machine, every three months. We'd also recommend pre-heating your mug by running the cleaning cycle on your VertuoPlus. For more tips please visit Nespresso.com/help or call us directly at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
1 year into ownership
on November 20, 2021
Posted by: Perfecto
from CO.
Well, after a year of ownership all good ! Nonkeakes - perfect every time. BTW we have used 1-2xs per day !
Written by a customer while visiting Nespresso USA
Customer Rating
5
Finally, the Ideal single cup coffee maker
on January 20, 2022
Posted by: Lawsmith
from Bethesda, Maryland
I love coffee and have been drinking it daily for over 60 years. But I am the only coffee drinker in my house, and the hassle of making a decent single cup of coffee was always a problem until Keurig came out with its single brew coffee maker in 2006. The coffee was never great, but it was decent, and the coffee came out hot, which I liked.
Recently I acquired the Nespresso Veturo Plus ,and now I’ve finally found my ideal coffee maker. It is more convenient to use than the Keurig, and the coffee is produced is much better. It appears that this coffee maker is also sold with Breville and De’Longhi labels, but I suspect all three are identical.
This coffee maker is very easy to use. Unlike the Keurig, it doesn’t have a setting that keeps the water always hot, but it only takes a minute or so to heat up. The water reservoir in the Nespresso is larger, meaning you don’t have to refill it as often, and it is much easier to remove, refill and replace than the Keurig. Cleaning is easier, and the Veturo takes up less room on my kitchen counter.
While the Nespresso Veturo line of coffees aren’t as extensive as what is available for Keurig, I found the Nespresso coffees offered to be excellent, with a range of strengths that exceeds that available from my Keurig. In addition, I sometimes enjoy a double espresso, which the Nespresso makes pretty well.
I have read complaints that the coffee doesn’t come out hot enough in the Nespresso machine. But it does. What’s needed is a good, heated insulated cup to keep the coffee hot. I have found the BTaT- Insulated Coffee Mugs, Glass Tea Mugs, Set of 4 (12 oz, 350 ml), Double Wall Glass Coffee Cups, available from Amazon to be the ideal cup. To make a cup of coffee in the morning I first turn the coffee make on by pressing the button on the top. I then fill a coffee mug with water and heat it for two minutes in the microwave, meanwhile making my breakfast. When breakfast is almost ready, I pour out the hot water from my cup and brew a cup of coffee in the Nespresso. If I time it right, breakfast and coffee are ready at the same time, and my coffee is nice and hot for the time it takes to eat my breakfast. A great way to start a day.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA