Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - Grey
Average customer rating
4.5
(4,206 Reviews)
Rating breakdown 4,206 reviews
5 Stars
3,233
4 Stars
424
3 Stars
117
2 Stars
122
1 Star
310
86%of customers recommend this product.
(
2,797 out of
3,251)
Customer Reviews for Nespresso - VertuoPlus by Breville - Grey
Customer Rating
3
Annoyed
on August 6, 2022
Posted by: Anonymous
from Florida
I'm very annoyed that this company doesn't openly discuss how many different manufactures make this coffee machine with the name "vertuo." Most reusable capsules are made for the Delonghi manufactured machine. Pods are too expensive and wasteful, I didn't receive a recycling bag either.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, August 8, 2022
Thank you for your review. We do not test the compatibility of competitor’s products so we cannot comment on them or how they may affect your machine. Recycling bags are free and can be added to any order placed directly through Nespresso. The VertuoPlus machine comes with a one-year warranty. We offer lifetime troubleshooting support should you experience any machine issue or have further questions. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
AVOID FLAT TOP VERSION
on February 15, 2023
Posted by: toads
from California
While flat top looks nice, but they are 100% inferior to the rounded top versions. This is our 3rd machine from Nespresso but the only one we felt we need to return right away. I actually thought it came broken because the lid felt so loose and lifted so much when "closed" (approx 1/2 inch to 1 inch on ONE SIDE ONLY). They told me it was "normal" to lift like that BRAND NEW and I shouldn't be touching the top anyways. The older, rounded version doesn't feel loose like that and top doesn't wobble when touched. It also doesn't feel like it'd break if a pod is dropped on it. Nespresso won't cover return because it's not "broken" and requires a video chat. I also tested the machine against an older one and this new one definitely does not pass the test, it's watery and does not give the same foamy consistency.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , February 21, 2023
Hi. Thank you for your recent review. We are dismayed to learn your VertuoPlus machine did not meet your expectations. We have arranged to have a Machine Expert contact you at the number we have on file for you. Call backs can occur within 24-48 hours from being submitted. For immediate assistance please do not hesitate to contact us on our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy!
on July 16, 2023
Posted by: Venym27
I’ve had this less than a year and it leaks water from the base. Took several calls before I had someone agree to repair it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Leslie G., Customer Service, July 18, 2023
Thank you for your review, Jess. As part of your machine’s maintenance, we recommend you follow the first-time use steps at least once a week, to rinse away any granule buildup in the head of your machine. our machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 1-800-562-1465. We’re available 24 hours a day and 7 days a week for your convenience. Please do not hesitate to contact us if you have any additional issues.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Wont Brew the Grand Lungo Capsule as stated.
on January 23, 2024
Posted by: MEDUSASMUSE
from Buffalo, MO
I bought this specifically to use with Gran lungo Capsules and it will not brew them.
Close lid, press start and it begins then stops the cycle. Capsule unused.
Close lid, press start and it begins then stops the cycle. Capsule unused.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, January 24, 2024
Thank you for your review. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
If I could leave 0 stars, I would
on January 26, 2024
Posted by: Unhappy
from Bismarck, ND
I was so excited about this machine until it broke less than a year after purchasing it. It won’t even make a cup of coffee anymore. Absolutely terrible. DO NOT WASTE YOUR MONEY.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, January 27, 2024
Thank you for your review. We’re dismayed to learn that your Vertuo Next machine isn’t working and will be happy to assist. Please kindly be advised that your machine comes with lifetime troubleshooting service and a one-year warranty. For assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Disappointed
on May 28, 2024
Posted by: Hannah
A very faint red light came on and I did everything I could to get rid of it. You could literally just barely see the light lit up. I searched Nespresso page for tips and also the internet but nothing helped. Machine would not even let me factory reset or descale it. Had the machine for not even a year.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Service, May 29, 2024
Thank you for your review, Hannah. We're confident we can come to a resolution. Your machine is covered under warranty for replacement or repair, whether in or out of warranty, so please call us. We're here 24/7 at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Excellent choice … but missing 2 key features
on October 4, 2024
Posted by: FresaE0211
from VA
Love it… but I wish it were WiFi compatible and permited the larger sizes of coffee.
I would recommend this to a friend!
Response from Nespresso USABy Aimee C., Customer Service, October 5, 2024
Thank you for your review and recommendations, Tracey. We are so excited to hear that you love your VertuoPlus and appreciate the suggestions about your machine being Bluetooth-enabled and capable of brewing the Alto and Carafe size capsules. We have forwarded these suggestions to our team for further consideration. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number, 1-800-562-1465. We recommend performing a cleaning cycle with water, which is the same as the first-use rinsing steps suggested when you first began using your Nespresso, as this helps your VertuoPlus keep it brewing at its best. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Constant descaling
on February 12, 2025
Posted by: Caitlyn
from Buffalo NY
Not even a month into owning it and it needs constant descaling. It’s always a question if I’m gonna get my morning coffee or not. They have no business charging this much for a machine that barely ever works. I don’t have a store close by me where I live so it’s difficult to get potable water from a store, if that’s even something that would help. Very dissatisfied with this product.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, February 13, 2025
Thank you for your honest review, Caitlyn. We're certainly disappointed to hear this and we hope you know that we're always here to help. All machines are covered by at least a one-year warranty and a lifetime of comprehensive troubleshooting. Please call us to speak with a machine expert. We are available 24 hours a day, 7 days a week at 800-562-1465, and we look forward to finding a satisfactory solution.
Written by a customer while visiting Nespresso USA