Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - Grey
Average customer rating
4.5
(4,206 Reviews)
Rating breakdown 4,206 reviews
5 Stars
3,233
4 Stars
424
3 Stars
117
2 Stars
122
1 Star
310
86%of customers recommend this product.
(
2,797 out of
3,251)
Customer Reviews for Nespresso - VertuoPlus by Breville - Grey
Customer Rating
1
Don’t buy the Vertuo Next model!
on October 24, 2023
Posted by: Coffeegalri
I’ve had this Nespresso next machine for less than two years and it really has been temperamental out if the box. Today it started throwing error messages and flashing the message it needed to be cleaned, despite the fact it was descaled last week and is cleaned regularly. I treat the machine well and only use filtered water and clean it regularly. This model was purchased for my home office and is a bust! I would not recommend purchasing it. For reference, I’ve had a Vertuo Evoluo model that’s run without issue for four years and makes better tasting coffee than the Next model that broke.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, October 25, 2023
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Perfect machine!
on November 24, 2024
Posted by: Leigh
[This review was collected as part of a promotion.] I love this machine! It’s my second one after having my first for about 3 years. It lasts awhile if you keep up with descaling.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
not happy with this machine
on December 8, 2024
Posted by: PJ
from NJ
I got this machine as a gift , too date the expresso is warm NOT HOT , going to call Nespresso to see if they
have any explanation why ??
have any explanation why ??
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, December 9, 2024
Thank you for your review. We are sorry to learn your Vertuo Next machine didn’t meet your expectations. Please do not hesitate to contact us. We’re available 24 hours a day 7 days a week for your convenience. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. Our Machine Experts would be happy to register your machine and provide troubleshooting assistance to reach the best resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
2
on April 17, 2025
Posted by: Lucy
from Alexandria VA
I have my 3rd Vertuo plus machine ! each one lasted less than a year and actually what I am using now lasted 6 month
terrible noise and vibrations in spite of regular cleaning and descaling. I am putting up for now with the noise as I am shopping for a new one..not sure if I should really stick with Nespresso ..never had a problem with Keurig but wanted to have a "fancier"one!..
terrible noise and vibrations in spite of regular cleaning and descaling. I am putting up for now with the noise as I am shopping for a new one..not sure if I should really stick with Nespresso ..never had a problem with Keurig but wanted to have a "fancier"one!..
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, April 19, 2025
Thank you for your review and honest feedback, Lucy. We are disappointed to hear that your VertuoPlus is not meeting your expectations. Your machine comes with a one-year warranty and a lifetime of troubleshooting support via our toll-free phone number.
We sincerely apologize for any frustration or inconvenience you may have experienced. Please rest assured that we are committed to customer satisfaction and regret when that is not the case. We have documented your experience in your account for further review.
If you would like to speak with a Machine Expert who may assist you with additional troubleshooting options, please contact us at 1-800-562-1465. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week. Please get in touch with us at your earliest opportunity so we can assist with your machine issues. We are confident we can reach a satisfactory solution and get you back to your Nespresso ritual soon.
We sincerely apologize for any frustration or inconvenience you may have experienced. Please rest assured that we are committed to customer satisfaction and regret when that is not the case. We have documented your experience in your account for further review.
If you would like to speak with a Machine Expert who may assist you with additional troubleshooting options, please contact us at 1-800-562-1465. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week. Please get in touch with us at your earliest opportunity so we can assist with your machine issues. We are confident we can reach a satisfactory solution and get you back to your Nespresso ritual soon.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not purchase
on February 3, 2023
Posted by: Clark
from Rhode Island
When we first got this, we loved it. Best thing ever!! Could never go back to any other. We’ve descaled it and it won’t do the rinse cycle. Has the red ring. This is so disappointing. You have to send it to them for two weeks while they “repair” and most likely send you a refurbished machine. Will not recommend to anyone.
Have to go back to my no fail Keurig.
Have to go back to my no fail Keurig.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, February 4, 2023
When we first got this, we loved it. Best thing ever!! Could never go back to any other. We’ve descaled it and it won’t do the rinse cycle. Has the red ring. This is so disappointing. You have to send it to them for two weeks while they “repair” and most likely send you a refurbished machine. Will not recommend to anyone. Have to go back to my no fail Keurig.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Breaks after a year
on August 26, 2021
Posted by: Rose
Started leaking coffee out of the back at just over a year. Of course that’s how long their warranty is for, told me I could buy a new one.
No, I would not recommend this to a friend.
Response from Nespresso USABy Devyn W., Customer Service, August 30, 2021
Thank you for your review, Rose. All of our VertuoPlus machines come with a one year warranty and a lifetime of troubleshooting assistance. We are delighted to hear you were able to speak with a machine expert and set up a machine repair. Please do not hesitate to contact our toll-free number for assistance going forward. We are available 24 hours a day, 7 days a week for your convenience. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Bad cup tray design
on December 7, 2024
Posted by: Ted
from Bainbridge Island Washington
Nice quiet machine with large water tank. Huge problem with machine design is the convex cup holding tray. Even Nespresso's own cappuccino cups will not stay on tray and vibrate off due to shape of machine in cup area. Disastrous when cup is filling with coffee and crashes all over your kitchen!
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, December 9, 2024
Thank you for your review. We are sorry to learn your Vertuo Plus machine does not meet your expectations. It sounds as though the cup holder may not be securely snapped into place. However, your machine comes with a one-year warranty and a lifetime of troubleshooting. Our Machine Experts would be delighted to provide you with a satisfactory resolution. We’re available 24 hours a day 7 days a week via our toll-free number 800-562-1465. Please do not hesitate to contact us, so we can register your machine and assist with troubleshooting.
Written by a customer while visiting Nespresso USA
Customer Rating
1
broken button
on March 17, 2022
Posted by: Liz
from Louisiana
I received this as a gift for Christmas. I hadn't even used it for a month before the button stopped responding. I sent it off to get repaired and it's still not working and won't even turn on or brew anything.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, March 18, 2022
Thank you for your review, Liz. We are dismayed to learn that you’re having issues with your VertuoPlus machine. Our machines have at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1462. Please don’t hesitate to contact us, we would be please to arrange for you to speak with our Machine Experts, so they may determine the best resolution through our Assistance Service Program.
Written by a customer while visiting Nespresso USA