Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - Grey
Average customer rating
4.5
(4,206 Reviews)
Rating breakdown 4,206 reviews
5 Stars
3,233
4 Stars
424
3 Stars
117
2 Stars
122
1 Star
310
86%of customers recommend this product.
(
2,797 out of
3,251)
Customer Reviews for Nespresso - VertuoPlus by Breville - Grey
Customer Rating
4
So far so good after two weeks
on June 19, 2024
Posted by: Steve63
from North Carolina
So far Ive really enjoyed the outstanding coffee. I like that I can make pretty nice lattes with the aerochino . It is NOISY though! holy moley its like a train running thru my kitchen. Another minor annoyance is it doesn't sense low water like my Keurig did. when It runs out of water it brews a partial cup and sounds like its going to explode.
Why doesn't the plus brew the 12 ounce XL cups? I received the machine as a gift and it seems like its one of the higher end machines but it is less capable than the Pop. It doesn't make sense to exclude that capability
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Descale is DAUNTING! It IS rocket science!
on August 22, 2024
Posted by: Descale Nightmare
from Knoxville, TN
Dear Nespresso, Just give me one button to descale!! I have had my Vertuo Next for 2 years. I would have given it more than three stars... but descaling this machine is daunting! I love the machine, it understands the assignment... but descaling is a nightmare! I have watched tutorials and it does not work as it is supposed to. It is a frenzy of pushing buttons, holding them down, locking the lid, unlocking the lid... only to have it act like it is descaling without actually descaling. I have wasted all my descale sauce! When I get up in the morning, the machine blinking orange telling me it needs descaling (and it was descaled the day before) before getting my morning coffee makes me see red! I literally have to unplug the pot and plug it back in to get my one cup. You seriously need a rocket scientist to come and descale your pot. I am to the point that I want to buy another machine because this one is impossible to descale. Please let us know the steps of descaling in the sales pitch!
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, August 23, 2024
Thanks for your review. We’re dismayed that you’re experiencing issues getting your Vertuo Next machine out of descaling mode. Your machine has a one-year warranty and a lifetime of troubleshooting available via our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we have repair and replacement options via our Assistance Service Program, even when your machines are out of warranty. We recommend reaching out to us to troubleshoot your machine. If you prefer, come to Live Chat from our Nespresso website, when you select “Machine Assistance” from the live chat category, to speak with a machine expert. We’re confident you’ll be back to a seamless Nespresso coffee ritual again soon.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Machine randomly stop working.
on November 13, 2024
Posted by: AAB123
from Chesterfield, MO
Broke after a year! Coffee is great, Machine does not last long!
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service, November 14, 2024
Thank you for your review. We're disappointed to hear this. All machines come with a one-year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
3
MINE WORKS WITH DIFFICULTY
on January 11, 2025
Posted by: Jack PM
from The Villages, Florida
I have gone past my one-year warranty by a month and still pleased with the results. Still, I rate the purchase as a 3. First of all, I hate having to use muscle to close the top. I'm a man and I wonder what a frail woman would do to close the lid. Second, the creature has a life of its own when it utters its sounds of groaning and flowing. This is a noisy machine. Third, (are there more), the price per pod is getting ridiculous. As I look back on my '3' ranking, I must say my VERTUO NEXT could be a lot better in so many ways. It looks cute and smart sitting on my counter with its jaws open waiting to obey my command. Then the tug-of-war with the lid, the grunts and groans as water joins with beans, and I walk around waiting for that creamy stuff to fill my cup. Would I suggest this VERTUO NEXT be purchased by a friend, no, but then where else do I send her?
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, January 14, 2025
Thank you for sharing your feedback on our Vertuo Next. We appreciate your insights regarding the lid's difficulty, noise level, and capsule pricing. Your experience is valuable to us, and we will take your comments into consideration for future improvements. If you have any further suggestions or concerns, please feel free to reach out through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Flawed machine, very good coffee if it works.
on July 31, 2025
Posted by: GmB
Lets get the good out of the way. The latest machine has been great at making coffee. Compared to my previous preference French Press.
The bad is first it took over 3 machines to get to that point, and now even the good machine is failing.
The bad is first it took over 3 machines to get to that point, and now even the good machine is failing.
So let's back up,
attempt #1 - I bought a refurbished machine at first, the price was excellent. Unfortunately the water tank leaked all over my counter the first moment I filled it up. Never got to even try it. and since it was refurbished I had to buy my own pods so was stuck with the option to throw away all the pods or try another. I foolishly went with the....
#2 - After returning the first I decided to try a new machine. Opted for the Vertuo Next (same as first). This worked for 3 months and honestly in hindsight the coffee wasn't that special, more comparable to French Press It also leaked into the spent pod bin a bit (not as much as what follows). This slowly started to not-recognizing the pods anymore. I was able to limp it along with frequent cleanings, almost daily but that is a waste of energy and time, something the machine was supposed to resolve.
#3 - After contacting support, and RMA'd the machine, the next machine seemed to send too much coffee into the overflow pod bin. Coffee was flat, and it eventually just sent all the caffee to the overflow when 'brewing' getting all on the counter top. This was less than 3 weeks after receiving.
#4 - This started out great out of the box. The coffee was immediately so many times better than anything before it, exceeding most coffee shops. This is how it should have been from the get go. I took care of it, only filtered water, weekly rinse cycles if not more, descaling at least every 3 mo before prompting from the machine.... No issues for about a year. Then the same problem as #2. It just stopped recognizing pods. It rinses, cleans, descales, motor moves, but will not recognize pods.
There is no manual override on these either which is if you could may get around some of the issues. And by an override, I mean a way to force a brew parameters even when the barcode is not recognized.
attempt #1 - I bought a refurbished machine at first, the price was excellent. Unfortunately the water tank leaked all over my counter the first moment I filled it up. Never got to even try it. and since it was refurbished I had to buy my own pods so was stuck with the option to throw away all the pods or try another. I foolishly went with the....
#2 - After returning the first I decided to try a new machine. Opted for the Vertuo Next (same as first). This worked for 3 months and honestly in hindsight the coffee wasn't that special, more comparable to French Press It also leaked into the spent pod bin a bit (not as much as what follows). This slowly started to not-recognizing the pods anymore. I was able to limp it along with frequent cleanings, almost daily but that is a waste of energy and time, something the machine was supposed to resolve.
#3 - After contacting support, and RMA'd the machine, the next machine seemed to send too much coffee into the overflow pod bin. Coffee was flat, and it eventually just sent all the caffee to the overflow when 'brewing' getting all on the counter top. This was less than 3 weeks after receiving.
#4 - This started out great out of the box. The coffee was immediately so many times better than anything before it, exceeding most coffee shops. This is how it should have been from the get go. I took care of it, only filtered water, weekly rinse cycles if not more, descaling at least every 3 mo before prompting from the machine.... No issues for about a year. Then the same problem as #2. It just stopped recognizing pods. It rinses, cleans, descales, motor moves, but will not recognize pods.
There is no manual override on these either which is if you could may get around some of the issues. And by an override, I mean a way to force a brew parameters even when the barcode is not recognized.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Coffee Machine
on November 20, 2022
Posted by: Jeanne
from Auburn Indiana
I bought my machine about 8 months ago. I love, love, love my machine. I do not understand some of these poor reviews. I have great coffee every morning, and whenever I want a cup.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Lasted less than a year
on November 19, 2024
Posted by: Missy219
from Yardley , Pa
When it works it’s great. However it’s wasn’t even a year and I had to send it in for repair. 4 months later it broke again. So we bought the pop. It’s starting with the same no. Sense. These machines have great coffee. BUT they are not built to last and the warranty is GARBAGE. We are now considering switching to a ninja. 4 Nespresso machines later. ( within 3 years ) RIDICULOUS do better
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, November 20, 2024
Thank you for your review. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Poor quality
on December 27, 2022
Posted by: Bob27
from long beach ny
This is my second machine, this new one is of such poor quality i will be returning it. Nespresso should be embarrassed.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, December 28, 2022
Thank you for your review. We are dismayed that two Nespresso machines didn’t meet your expectation. Your Vertuo Plus machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 1-800-562-1465. We have several machine types from our VertuoLine and OriginalLine selections. We recommend calling in to speak with our Coffee Specialist, who can help determine the best Nespresso machine for you. We are available 24 hours a day and 7 days a week.
Written by a customer while visiting Nespresso USA