Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - Grey
Average customer rating
4.5
(4,202 Reviews)
Rating breakdown 4,202 reviews
5 Stars
3,230
4 Stars
424
3 Stars
117
2 Stars
122
1 Star
309
86%of customers recommend this product.
(
2,796 out of
3,249)
Customer Reviews for Nespresso - VertuoPlus by Breville - Grey
Customer Rating
1
Nespresso, you KNOW this machine is garbage.
on March 20, 2025
Posted by: romperooo
from USA
’m extremely disappointed with this Nespresso machine. After only 13 months of light use (about 1 cup per day), it completely stopped working. I took great care of it, regularly cleaning and descaling it, so it wasn’t neglected. Out of the blue, the motor just broke, and now I’m stuck with 50 pods I can’t use. Given how short the lifespan was, I won’t be buying another Nespresso machine again. Very frustrating experience.
FYI - cleaning this machine was a real chore. It was near impossible to thoroughly clean the top (where the spikes are). If you don't keep this near spotless, the residue from the coffee accumulates and makes the top difficult to open and close. Additionally, there are some small gaps in the machine and coffee somehow gets into these crevices and just sits. When you tip the machine to clean it (water reservoir and empty pod holder both removed), coffee drains all over. My machine would drain old coffee OUT of the water reservoir intake. Disgusting.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, March 24, 2025
Thank you for your review and honest feedback. We’re disappointed to learn your Vertuo Next is not meeting your expectations. We sincerely apologize for any frustration this may have caused. We want to assure you that we are committed to complete customer satisfaction and deeply regret when that is not the case. Please contact us at 1-800-562-1465 if you would like to speak with a Machine Expert who may be able to assist with out-of-warranty repair and replacement options. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Look elsewhere
on July 14, 2025
Posted by: Javaguy
from CT
First one lasted 3 years, second lasted under 2. Simply not a reliable machine and Nespresso doesn’t stand behind it as well as they should.
No, I would not recommend this to a friend.
Response from Nespresso USABy Blake, Customer Service, July 15, 2025
Thank you for your review and honest feedback. We are truly sorry to hear about your recent experience with your Vertuo Next. Please accept our sincere apologies for any frustration or inconvenience this may have caused. We want to assure you that we are committed to achieving complete customer satisfaction and deeply regret when we fall short of that goal. Our Machine Experts are available 24 hours a day, 7 days a week. If you would like to discuss additional options regarding your warranty with a supervisor, please do not hesitate to contact us at 1-800-562-1465 between the hours of 9 AM and 6 PM. We are confident that we can find a satisfactory resolution, allowing you to return to enjoying your Nespresso coffee ritual. For your convenience, our toll-free number is available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
stopped working after 6 months w/ weekly cleaning
on May 31, 2022
Posted by: Sadandstuck
from United States
I loved the new design of the machine, the taste of the coffee & purchased 2 new machines as gifts for loved ones. I used it every day, so I cleaned it every Sunday at noon. When the light came on to descale it, disaster ensued. I followed all of the instructions & it wouldn't re-set. Descaled a 2nd time & it was just dead. Super bummed out & keep coming back to the site to buy another, but just can't complete the check out because I'm afraid I'm wasting my $. Previous original machine lasted 6 years without a single issue. Stuck with 6 months worth of capsules bc I planned ahead due to supply chain issues.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, June 1, 2022
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoPlus machine comes with a one-year warranty covered through Nespresso and we're happy to offer lifetime troubleshooting support. We tried to get in touch with you and offer assistance, however, were unable to reach you at the number on file. We feel confident we can help resolve the descaling issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Cleaning/Descaling
on December 14, 2024
Posted by: CJL
I almost love this coffee pot, but the descaling/rinsing process is too complicated. I know there are many different models now compared to in the beginning, so one must first be sure they have the right instructions. Then one has to distinguish between the lever and the button. OK, why does it take so long for it to run through cleaning? I always multi-task and lose my place in the instructions. I prefer written instructions to videos. Would it be possible to just have a “Descaling Mode” button? So then we would have an on off button and the descaling button (which can either be a rinsing with plain water or with the descaling solution. I still love the coffee with froth on top, though.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, December 16, 2024
Thank you for your honest review and feedback about the descaling process with your VertuoPlus. We sincerely apologize for any frustration or inconvenience this may have caused. Your machine comes with a one-year warranty and a lifetime of troubleshooting assistance at our toll-free number. Upon your request, we would be happy to email you the written Descaling Guide for your VertuoPlus. It is also available on the Machine Assistance page of our website at https://www.nespresso.com/us/en/machine-assistance/vertuo-plus. Please get in touch with us at 1-800-562-1465 if you would like assistance with the descaling process. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Fantastic!
on November 20, 2022
Posted by: Foster 24
[This review was collected as part of a promotion.] 2nd Nespresso machine and it’s a game changer. The touch open and close is an amazing feature!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do Not Buy!!!!
on March 28, 2024
Posted by: KW
from Tampa, FL
I bought this machine about 1 1/2 years ago and now it won't power on. After troubleshooting via video call with Nespresso, it was determined that it was dead. They offered me a 35% discount on another Vertuo Plus, which would equate to only a 5% discount (because they are on sale on the website for 30% off). This is very disappointing because I loved the taste of the coffee. This was an expensive machine and should have lasted for years longer! This seems to be a known issue. I wish I had read these reviews before I purchased the Vertuo. Poor company policy!!!
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, March 30, 2024
Thank you for your review. We're sorry to hear that the Vertuo Next machine has not met your expectations, and appreciate the time you've taken to provide this feedback. Each Vertuo Next machine comes with a one-year warranty, as well as lifetime troubleshooting assistance. Your feedback regarding this machine, as well as the out of warranty replacement and repair options, has been documented and forwarded on for review. If you would like to further discuss your concerns with a member of customer service management, we invite you to reach out via our toll-free number. We are available by phone 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Good but moldy
on November 17, 2021
Posted by: britt
I had this machine for almost a year and I love brewing espresso shots for my lattes! However, I do everything to maintain the machine when it comes to cleaning the tank, capsule container, inside, etc. I descale it often with the kit from the website and do weekly rinses/cleaning, as well as making sure the capsule is taken out after every brew to prevent the needles to clog. I noticed that there is mold in the machine like the sides of the walls when you open it and I have done everything from hydrogen peroxide to vinegar to try to make it come off. It will not come off and I believe it is defective because it is not cleaning properly even with my proper care and customer service will not do anything about it but to tell me to buy another one or use hydrogen peroxide and baking soda. The machine is still under warranty but they do not want to repair or replace it. When buying a premium machine, you expect it to work properly and for the customer service to be good, however, it is not the case and I am extremely disappointed with the machine and how they are handling the situation.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, November 19, 2021
Hi Britt, thank you for your review, and for speaking with our machine experts. When descaling, we recommend using the descaling kit every 3 months or 300 capsules, whichever comes first. For general maintenance, you may wipe down the inside of your VertuoPlus machine with a damp cloth, or use a soft bristle toothbrush to clear any coffee grinds from within the head of the machine.
If you have any additional questions or concerns about your VertuoPlus machine, please do not hesitate to contact us via our toll-free number, 800-562-1465.
If you have any additional questions or concerns about your VertuoPlus machine, please do not hesitate to contact us via our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
4
So far so good after two weeks
on June 19, 2024
Posted by: Steve63
from North Carolina
So far Ive really enjoyed the outstanding coffee. I like that I can make pretty nice lattes with the aerochino . It is NOISY though! holy moley its like a train running thru my kitchen. Another minor annoyance is it doesn't sense low water like my Keurig did. when It runs out of water it brews a partial cup and sounds like its going to explode.
Why doesn't the plus brew the 12 ounce XL cups? I received the machine as a gift and it seems like its one of the higher end machines but it is less capable than the Pop. It doesn't make sense to exclude that capability
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA