Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - Grey
Average customer rating
4.5
(4,202 Reviews)
Rating breakdown 4,202 reviews
5 Stars
3,230
4 Stars
424
3 Stars
117
2 Stars
122
1 Star
309
86%of customers recommend this product.
(
2,796 out of
3,249)
Customer Reviews for Nespresso - VertuoPlus by Breville - Grey
Customer Rating
1
Absolute Pass - not worth the headache
on August 12, 2024
Posted by: Kickinitoldskool
from Minnesota
Absolute fail on my part not to read reviews before purchasing. This machine has not easily brewed a coffee capsule since day one. I get blinking red lights, solid orange or red lights. Things that should spin don’t always. I’m glad I bought it on sale but I don’t even have patience to spend more time troubleshooting. It refuses to connect to my phone via Bluetooth and it feels like help can’t happen since it’s not connected to the app. Will stick with my Original Line machine
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Service, August 14, 2024
Thank you for your review. We appreciate your long-standing relationship as a Nespresso customer, Emily, and we know your time is valuable. Please allow us the opportunity to regain your confidence and call at your convenience when you're near your Vertuo Next. We're here 24/7 at 800.562.1465 and have noted your concerns on your account. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Do not choose this machine
on December 31, 2024
Posted by: AOG
We have used Nespresso for years. We thought we would upgrade from our VertuoPlus machine to the VertuoNext to be able to explore all the coffee options that Nespresso offers. However, it is going way back in time. The VertuoNext machine is very manual, almost feels like you are forcing it to make you a coffee. You have to push down the lid with force while simultaneously turning the leaver to lock it. The whole machine moves on the counter trying to just close the lid. It is also louder than the VertuoPlus. And unfortunately the reason we purchased the VertuoNext for the range of coffee options, like the 12oz coffees, but spoiler alert, the VertuoNext machine is too short to fit a mug that can hold 12oz under the spout. We had to sit the machine on a cutting board to be able to fit our larger mugs underneath.
Overall, we have been using the VertuoNext for two months now and we are not impressed. Once our 12oz capsules are done will switch back to our older VertuoPlus machine. I do not recommend the machine to anyone new to Nespresso or existing customers.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, January 2, 2025
Thank you for your review. We’re dismayed to learn that your Vertuo Next isn’t working and will be happy to assist. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Fast and delicious! Holy Grail of coffee machines
on October 22, 2021
Posted by: Laura
from Tampa
My brother in law and I have been on a quest for the best tasting coffee for a long time. We tried all different coffee beans, ground them fresh and used the French press process. We were pretty smug about reaching coffee nirvana with Starbucks Italian Roast ground coarsely, spring water heated to the perfect temp then poured over and left to sit for three minutes. Meanwhile we heated and frothed the milk to add at the end of this lengthy process. Then along came Nespresso! I first tried it at a family gathering. The coffee was DELICIOUS…better than my carefully prepared French press coffee! I bought my own machine and WOW! Less than a minute to fabulous coffee! Plus I no longer had to froth the milk! The coffee is already so frothy when it comes out! The intenso flavor is my favorite. My mornings are so much better without all that effort and the coffee is better!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible machine
on August 16, 2024
Posted by: Warr2605
Coffee maker is garbage only lasts a few years with minimal use. Gets a blinking red light. Tried descaling twice after the cleaning cycle the red light just blinks. The machine brews awesome tasting coffee however not worth replacing machine after a few years with only minimal use ( 4 cups a month max ) as only my wife used this . She is not a big coffee drinker. I use my keurig everyday and it lasted so far 6 years going strong.
Response from Nespresso USABy Kena, Customer Service, August 17, 2024
Thank you for your review. We’re dismayed to learn that your VertuoPlus isn’t working as expected and appreciate the opportunity to assist you. Please kindly be advised that your machine comes with a lifetime of troubleshooting service, even when it’s out of warranty. For replacement or repair assistance with your VertuoPlus, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great machine, but can’t get coffee capsules
on March 29, 2022
Posted by: Coffee Boy
from Marthasville
I have one of these at work and one at home. Both great products. But at this point I have to recommend you do NOT buy. Coffee selections are constantly sold out. I’ve been waiting almost a month now to get Melozio decaf capsules. And now the Solelio is also sold out. I can only think that Nespresso is over selling the machines without a corresponding increase in coffee production. Until Nespresso can increase coffee production I recommend DO NOT BUY any of their machines.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, March 31, 2022
Thank you for your review. We can certainly understand your disappointment regarding the availability of our coffees. We are working to restock your favorite blends as quickly as possible and appreciate your patience during this time.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible machines over and over
on April 5, 2023
Posted by: Latte girl
from Maui, Hawaii
This is the 3rd machine I have bought, they all work fine for about 6 months and then have problems. I have done the trouble-shooting, bought de=scaling kits from you, it is ridiculous. I'm trying the Virtua Plus this time but honestly only doing it because i have a lot of pods here that I bought. When this one dies, I'm done with Nespresso machines.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, April 6, 2023
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
don't buy
on July 11, 2024
Posted by: steffie
from seattle
I bought this machine about 2 years ago. Stopped working- won't turn on. I didn't use often, only when we had company. I checked on line remarks and found that this was a typical complaint. Now I am stuck with an expensive device that doesn't work...
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, July 12, 2024
Thank you for your review. We’re dismayed to learn that your Vertuo Next isn’t working as expected and appreciate the opportunity to assist you. We’re delighted to extend our 35% out of warranty discount towards a new machine. This excludes our Vertuo Lattissima, Creatista and Pop+machines. If you would like to take advantage of this discount, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we’ll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
No good
on July 24, 2024
Posted by: Vic
from Naples - Florida
Do not recommend this unit.
It’s just a constant battle to get it to work
It’s just a constant battle to get it to work
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., July 25, 2024
Thank you for your review, Vic. We're certainly disappointed to hear this, and we hope you know that we're always here to help. All machines are covered by at least a one-year warranty. Please call us to speak with a machine expert for comprehensive troubleshooting. We are available 24 hours a day, 7 days a week, and we look forward to finding a satisfactory solution.
Written by a customer while visiting Nespresso USA