Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - Grey
Average customer rating
4.5
(4,202 Reviews)
Rating breakdown 4,202 reviews
5 Stars
3,230
4 Stars
424
3 Stars
117
2 Stars
122
1 Star
309
86%of customers recommend this product.
(
2,796 out of
3,249)
Customer Reviews for Nespresso - VertuoPlus by Breville - Grey
Customer Rating
2
Messy,leaker
on February 7, 2025
Posted by: Nonya
from Florida
This is the second virtual Nespresso machine that I’ve owned. The first one worked wonderfully, and I took it to work. Not sure of the model name or number, but it had a double wing top that made it easy to lock down the cartridge. This model is very difficult to Puncture and to lock the top down prior to making coffee. The coffee as always is wonderful. The main issue, however, is that it is messy. Concentrated espresso drips down into the capsule container. Even though I run a clean cycle every three or four times I use it, It’s messy in the area where The capsule fits. After ejecting the cartridge and pushing the top down to have it rest in place, it pops up unless I lock it down. Very disappointed. I would probably buy another machine except there don’t appear to be any machines that are Currently available and a different model
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Darn hard to ooen
on February 28, 2025
Posted by: BobH
It’s become almost impossible to open to load a pod. I’m the only one in the house strong enough to get it to open and even then it’s a major challenge. I’ve tried looking closely at the closing mechanism. Cleaned any residue or deposits and even sprayed a little silicone which helped for a short time.
Love the coffee but not sure if I want to continue to deal with this.
Love the coffee but not sure if I want to continue to deal with this.
Response from Nespresso USABy Kena, Customer Service, March 1, 2025
Thank you for your review. We’re dismayed to learn that your Vertuo Next is difficult to open and will be happy to assist. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Broke after a year
on March 2, 2025
Posted by: Mae
This is my second machine that Nespresso replaced because my first one broke. Unfortunately after a year of the second one, it broke again. With how expensive these machines are, they shouldn’t be breaking after a year or two of usage. I guess it time to go back to a Keurig
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, March 3, 2025
Thank you for your review and honest feedback. We’re disappointed to learn that your replacement Vertuo Next is not meeting your expectations. We sincerely apologize for any frustration or inconvenience you may have experienced. We want to assure you that we are committed to complete customer satisfaction and deeply regret when that is not the case. We have documented your experience to your account for review. Please contact us at 1-800-562-1465 if you would like to speak with a supervisor who may be able to assist with additional in-warranty and out-of-warranty options. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Sucks
on March 5, 2025
Posted by: Eric
Like others here, mine broke after 1 year of light usage. Coffee leaks out of the bottom for no reason.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Vertuo changed me!
on March 10, 2025
Posted by: GMG77
from Flower Mound, TX
[This review was collected as part of a promotion.] Nespresso Vertuo completely changed my coffee experience. I don’t even want to roll into a coffee house when I have this coffee in my house!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not a good buy
on March 18, 2025
Posted by: Rose
from Oregon
[This review was collected as part of a promotion.] I have this Nespresso vertuo for a few weeks now and it wasn’t as I expected -yes it brewed decent coffee but the machine is hard to operate ( if you have problems with your hands) certainly not friendly user for elderly and disabled person AND IT MAKES A LOUD NOISE WHILE BREWING .
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine!
on March 19, 2025
Posted by: sadiel48_4623
Greatest coffee machine! Brews smooth and delicious coffee! Very durable machine, and easy to descale! Worth the money for sure. You can order lots of nespresso pods right from their website!
Written by a customer while visiting influenster.com
Customer Rating
3
Vertuo Next-when it worked it was great....but....
on March 24, 2025
Posted by: Tipper143
from Atlantic City NJ
I love the way it brews the coffee, but after 2.5 years of use, it completely quit working and was hit or miss along the way in terms of it having issues and needing a reset.
Written by a customer while visiting Nespresso USA