Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - Grey
Average customer rating
4.5
(4,202 Reviews)
Rating breakdown 4,202 reviews
5 Stars
3,230
4 Stars
424
3 Stars
117
2 Stars
122
1 Star
309
86%of customers recommend this product.
(
2,796 out of
3,249)
Customer Reviews for Nespresso - VertuoPlus by Breville - Grey
Customer Rating
5
My Favorite!
on October 7, 2024
Posted by: EEP
from Farmington, Connecticut
[This review was collected as part of a promotion.] I love my Nespresso VertuoPlus! It is such an easy way to make an elevated morning cup of coffee- and the design is so sleek. I had my last one for 5+ years before it showed any signs of wear. The coffee pod selection is huge and has something for everyone.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Love it/ buy it
on October 18, 2024
Posted by: Madmatt
from San Antonio, Texas, USA
I love it, I've had it for more than 2 years. Only a couple of problems (both remedied w cleaning and descaling). LSS. IT STILL WORKS GREAT. I would recommend it over all the others W/2 exceptions but the price difference is considerably higher on the other 2...
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Coffee is amazing but the reservoir needs work
on October 24, 2024
Posted by: Lulu
from San Diego California
Amazing coffee choices, quick, easy to use. However I noticed my reservoir gets moldy. I wash it every other day now because of this. At first when I noticed a weird film at the bottom I thought interesting how long has that been there and I cleaned it with dawn. Then a few days later I check again and I noticed more of the bacterial film/mold showing. Of course the water smells like a funky mold smell as well. But for me I can’t wash this reservoir every day look at the mold and then try to make a latte afterwards. It just totally turns me off to wanting to make a coffee. I literally switched to instant powdered coffee now because I feel like there’s no reason for me to drink mold. I have had my machine for almost two years so maybe it’s just time to buy a newer one?
I would recommend this to a friend!
Response from Nespresso USABy Kendall, October 25, 2024
Thanks for your honest review, Lulu! We would recommend emptying out the capsule container after every use to avoid the buildup of mold. A closed environment high in moisture and temperature will also speed up the mold formation process. It’s recommended to clean your machine, or run a rinse cycle weekly with fresh water, and descale with Nespresso Descaling Solution every three months or 300 capsules. This helps remove mineral deposits that build up in your machine and effect the pour and flavor of your coffee. Please do not hesitate to contact us through our toll-free number, 800-562-1465 should you need further machine assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
2
good coffee, poorly made
on November 3, 2024
Posted by: Jim
from CT
This is not a great product. While it makes fantastic coffee, it is very poorly engineered. It very often does not work properly.
The main issue is that it will suddenly not brew on a given morning.
I have no problem following the descaling instructions but why, why, why not just have a descaling button?
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A., Customer Service, November 4, 2024
Thanks for your review, Jim. We're dismayed that your Vertuo Next machine is brewing inconsistently. Your Vertuo Next machine has a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we have repair and replacement options available via our Assistance Service Program, even when your machine is out of warranty. We recommend calling us to troubleshoot your machine to find a solution. We're confident we'll get you back to your Nespresso coffee ritual again soon.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Makes having coffee at home, fancy!
on November 19, 2024
Posted by: adamb182_993059
This machine makes a delicious cup of coffee for anyone to enjoy. It froths up the coffee making it extra fancy, and it only takes a couple minutes from off to on! Easy to take care of too
Written by a customer while visiting influenster.com
Customer Rating
4
I love my machine
on November 21, 2024
Posted by: raynamfd34_841753
Overall, I love my Nespresso Vertuo machine. My first one broke within a year but I was sent a replacement. The cleaning process is easy and the machine is not loud. I think they could add more features.
Written by a customer while visiting influenster.com
Customer Rating
5
Excellent product and costumer service
on November 22, 2024
Posted by: Holly
from Washington
Honestly the best coffee machine I've ever had. I don't understand why people keep saying their broke unless they didn't knoe hoe to work it or didn't clean it? We have had ours for 3 years and everything has been great. Only problem was the milk frother we got with it but the company was so great about getting us a new one when it broke. I don't understand why people would complain about the product when the company is great to their customers. Best coffee!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it
on November 24, 2024
Posted by: mabraham_6829
I’ve been using the Nespresso Vertuo Next for a while now, and it’s been great. It’s super easy to use—just one button, and you’re good to go. Easy to customize the coffee size. The coffee comes out really smooth with this nice layer of crema on top, which makes it feel like something you’d get from a café. It’s also pretty compact
Written by a customer while visiting influenster.com