Customer reviews from Nespresso USA
Nespresso - VertuoPlus Grey by Breville - Gray
Average customer rating
4.5
(6,429 Reviews)
Rating breakdown 6,429 reviews
5 Stars
5,002
4 Stars
736
3 Stars
208
2 Stars
147
1 Star
336
86%of customers recommend this product.
(
3,163 out of
3,665)
Customer Reviews for Nespresso - VertuoPlus Grey by Breville - Gray
Customer Rating
4
Love the Flexibility of sizes.
on January 13, 2026
Posted by: Ropingtogo
from Colbert, WA
[This review was collected as part of a promotion.] We have had our Vertuo Plus for over 2 years and love the ability to make a cup of coffee to an Iced Shaken espresso at home. My husband is going to Arizona for 2 months this winter to team rope. We purchased the Vertuo Next for him to take with him plus it makes larger coffee sizes. So far we love it. My only issue is I wish it closed like the Plus.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
LOUD
on January 21, 2026
Posted by: SacBikeNut
from Fair Oaks, California
My wife and I bought this to replace a 5 year old unit that we moved to our RV. This Next unit is unbelievably loud, and vibrates uncontrollably (slight exaggeration). Our old unit was very quiet, and still is. We are very disappointed in the build quality. For the money it should be much quieter!
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Dislike the noise & locking feature
on March 2, 2026
Posted by: DS7
from 03801
We had a Vertuo Plus previously that we really liked. The Vertuo Next--not so much. It's very noisy, plus it's hard to press down the top and then lock it. I have arthritis in my hands and ended up having to return the machine. Wouldn't recommend this model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Logan M., Customer Service, March 2, 2026
Thank you for your review. We are sorry to learn the Vertuo Next didn’t meet your expectations. Please call us via our toll-free number at 800-562-1465, and we'll be happy to collect any further feedback you have, and see what can be done to make your Nespresso experience better.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Leaking machine
on October 29, 2021
Posted by: Patrik2033
from Pittsburgh
I have had my Virtuaplus machine for less than 2 weeks and it’s is leaking from the bottom of the machine. Coffee is great. But I am not enjoying the leak.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, October 30, 2021
Hi Patrik2033, we're disappointed to hear you are experiencing a leak. We would recommend calling us at 1-800-562-1465 when you are near your VertuoPlus. We'll be happy to help.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Worth the purchase
on December 17, 2025
Posted by: mmarcet
from Miami FL
[This review was collected as part of a promotion.] LOVE my vertuo plus. Ordered another as a house warming gift and another as a Christmas gift.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Satisfying many taste profiles!
on December 23, 2025
Posted by: Ted0909
from Colorado Springs, Colorado
[This review was collected as part of a promotion.] This is a perfect coffee machine for a small office. I am impressed by the large range of coffee roasts and "intensity". There is quite a difference between the four I have tried so far. They all brew with a good amount of crema, which is superior to any Keurig cup of coffee, and gets much closer to a good coffee shop cup o'Joe.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee/espresso
on December 29, 2025
Posted by: Anger0409
from Minnesota
[This review was collected as part of a promotion.] Received this for Christmas, I have enjoyed it everyday. I only got to enjoy Nespresso when I visit my son in Phoenix, but now I can enjoy great coffee everyday t. Home
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love my Nespresso!
on January 29, 2026
Posted by: None
from Cullman, Alabama
[This review was collected as part of a promotion.] Bought this for my daughter and she loves it!uses it every day. Great coffee, so many flavors to choose from!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA