Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - Grey
Average customer rating
4.5
(4,189 Reviews)
Rating breakdown 4,189 reviews
5 Stars
3,221
4 Stars
423
3 Stars
116
2 Stars
121
1 Star
308
86%of customers recommend this product.
(
2,791 out of
3,242)
Customer Reviews for Nespresso - VertuoPlus by Breville - Grey
Customer Rating
2
Disappointing
on July 29, 2024
Posted by: Tiff27
from Texas
I rarely write reviews especially unfavorable ones, but I feel inclined to warn people about the problems I’ve had with the Verturo Next. Currently on my third replacement of this machine since May of 2023. The first one lasted a complete year before displaying a red light that was determined unfixable. I was sent a replacement, and that 2nd machine lasted a total of 2 months, wouldn’t turn on, no error lights, nothing. I treated it like an infant, carefully cleaning and flushing it weekly. Just received my 3rd replacement machine and truly hoping that 3rd times a charm. If the coffee this machine brewed was spectacular maybe I wouldn’t be as disappointed in my purchase, but it is not. Would recommend a different machine to anyone considering.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, July 30, 2024
Thank you for your review. We understand that receiving three replacements within a relatively short period of time is disappointing and not the experience we aim to provide our customers. We appreciate your patience and cooperation throughout this process. We want to assure you that our team is dedicated to resolving any issues you may have encountered. We have taken note of your feedback and will share it with our product development team for further review and improvement. If you continue to experience any difficulties with the third replacement machine, we encourage you to reach out to our customer support team. They will be more than happy to assist you and ensure that your concerns are addressed.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not Buy, multiple issues until it died for good
on August 19, 2024
Posted by: RockyB
from New Orleans, LA
Machine lasted about 1 year and 4 months to be exact (of course the 1 year warranty had ran out 4 months ago). Getting close to the one year mark it started giving me every type of problems you can imagine, once was a red light, then orange light, then capsule wasn't recognized, I think I went through every issue the machine could have. I would call Nespresso every other month this year. Until today, the day of this review, the machine would not turn on anymore. Called Nespresso for the 5th time so they could tell me I needed to buy a new machine which I ended up doing unfortunately. Do not buy this Vertuo Next Machine. It is not a good product, or unless Nespresso fabricates one in a 1000 with defect and I was really unlucky. I am very disappointed because it's not a cheap product and to be buying another machine in less than 2 years is not expected at all.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, August 20, 2024
Thank you for your honest review and feedback, Raquel. We’re disappointed to learn your Vertuo Next did not meet your expectations. We sincerely apologize for any frustration or inconvenience. When we reviewed your account, we were happy to see that you were able to take advantage of the out-of-warranty discount of 35% off your new VertuoPlus. We recommend performing a cleaning cycle with water once a week to keep your machine brewing at its best. If you need assistance with your new Nespresso or you would like us to arrange a callback from a supervisor so you can provide further feedback, please contact us via our toll-free number, 1-800-562-1465. We’re available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
2
One year tops , really?
on September 1, 2024
Posted by: Patty
from Massachusetts
I really did like the taste and creama from Vertuo plus but after one year and unfortunately one month it is broken. We ran a descale and then the loud, very very loud noise appeared. The warranty was one year so now we have to be offered 35% off a new one! I mean, it should last longer at this price, I think! And now the coffee taste is off. So Very disappointed .
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, September 3, 2024
Thank you for your review and honest feedback, Patty. We’re disappointed to learn of your recent experience with our team not meeting your expectations when reaching out for troubleshooting assistance for your VertuoPlus. We sincerely apologize for any frustration or inconvenience you may have experienced. We aim to ensure complete customer satisfaction, and we deeply regret when that is not the case. Please get in touch with us at 1-800-562-1465 if you would like to speak with a supervisor who may be able to assist with additional out-of-warranty options. We’re confident that we’ll come to a satisfactory resolution. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Dont Waste Your Money
on October 16, 2024
Posted by: Nope
from Chicago
Barely lasted a year. Looks like it's not an uncommon issue. They will give me a discount to buy another machine...... gee thanks. Not a good look, Nespresso
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, October 17, 2024
Thank you for your review. We're sorry to learn you're experiencing issues with your Vertuo Next machine and you didn’t receive adequate assistance. We certainly understand your frustration, and we hope you know that we're always here to help. If you'd like to arrange an escalated call for next steps, please call us at 800-562-1465 where we are available 24 hours a day, 7 days a week. We look forward to speaking with you and finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Made me sad
on December 3, 2024
Posted by: Doxielady
from Redondo Beach CA
I really loved this machine, but it quit after just a year and a half. Simply won't turn on. Prior, it made very delicious coffee. Now I am sad.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, December 4, 2024
Thank you for your honest review. We're sorry to learn your Vertuo Next didn’t meet your expectations. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. If out of warranty, we offer other options that our Machine Experts would be pleased to share with you to assist with providing the best resolution. We’re available 24 hours a day 7 days a week. Please do not hesitate to contact us.
Written by a customer while visiting Nespresso USA
Customer Rating
1
You think you're upgrading for a better coffee and
on December 5, 2024
Posted by: Unhappy purchaser
from Central NY
First off opening the compartment for the coffee pods is very hard. I almost feel as though the amount of pressure you have to use will break the machine. More times than I'd like to say the fact that the machine doesn't brew coffee all the time. Meaning I've wasted expensive pods trying to get a cup of coffee. The fact this machine is louder than a vacuum machine says a lot also.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Relations, December 6, 2024
Thank you for your review. Customer satisfaction is our highest priority and we stand behind our brand, so please call 800.562.1465, and a Machine Expert will be happy to troubleshoot over the phone and come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Great coffee
on December 17, 2024
Posted by: Mj
from Chicago
I had this machine for over a year now it works fine… however closing it is a pain and for the price it should be smoother
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don't Buy This
on January 21, 2025
Posted by: Dulcy
from New Jersey
It's only good when it works. Such a short life span. Started having trouble about 10 months after using it and now I just give up. Its not a cheap machine. It should last longer. Leaked all over my counter from underneath and the trouble shooting number will keep you on the phone over an hour on a video call trying to help but it doesn't. So aggravated! Basically dont buy this!
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA