Customer reviews from breville.com
Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Average customer rating
2.3 out of 5
2.3
(4 Reviews)
Open Ratings Snapshot
Rating breakdown 4 reviews
5 Stars
1
4 Stars
0
3 Stars
0
2 Stars
1
1 Star
2
0%of customers recommend this product. 
(
0 out of 2
)
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Customer Reviews for Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Customer Rating
1 out of 5
1
Electronic Lever won't open and no manual way to bypass
on June 17, 2020
Posted by: Rich
Machine is 1 year old and the lever which is one touch stopped working. Breville said it isn't under warranty. Unless you want to buy something to throw away in a year I'd avoid this model.
Written by a customer while visiting breville.com
Customer Rating
5 out of 5
5
Great machine
on June 10, 2019
Posted by: Brian
I've been using this machine for a few months after replacing a previous Nespresso machine. This is a great product. My last machine was a little loud and this is much quieter. It also has a futuristic lid that lifts with a slight touch. We've nicknamed the machine R2 :)
I highly recommend this machine if you want the best homemade coffee available which is Nespresso.
Written by a customer while visiting breville.com
Customer Rating
2 out of 5
2
Parts break and there is no replacement option
on January 4, 2024
Posted by: Heidi
the cup / drip tray broke after my third use. There are no replacement parts for this.
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, January 5, 2024
As part of our partnership with Nespresso®, all Nespresso®/Breville® products, like the Creatista™, are directed to contact Nespresso® Customer Care for assistance. Nespresso® Club coffee experts are available 24 hours a day, 7 days a week to answer all your questions about Nespresso® products.

USA: OriginalLine - 800-562-1465 | VertuoLine - 877-964-6299
Canada: OriginalLine - 855-325-5781 | VertuoLine - 855-350-5812

https://www.nespresso.com/us/en/service-customer-care
Written by a customer while visiting breville.com
Customer Rating
1 out of 5
1
disappointed
on August 12, 2024
Posted by: KMT
Just got it - I am not happy about this machine.
For instance - tried it out today with stainless steel pods in 2 different sizes as I like my own coffee better. These pods do not hold as much coffee as the prefilled pods they are selling in different flavors.Also you need fine ground coffee to get the "creama". Store bought ground beans do not achieve that.Than in the middle of making a cup of coffee the machine stopped - no indicator why . after checking the machine it shows an empty water canister - no warning sign or sound - So overall I can Not recommend this machine
No, I would not recommend this to a friend.
Response from breville.comBy Customer Support, August 13, 2024
As part of our partnership with Nespresso®, all Nespresso®/Breville® products, are best handled by Nespresso® Customer Care.
For optimal assistance, please reach out to Nespresso® directly to:
USA: OriginalLine - 800-562-1465 | VertuoLine - 877-964-6299
Canada: OriginalLine - 855-325-5781 | VertuoLine - 855-350-5812
https://www.nespresso.com/us/en/service-customer-care
Nespresso® is available 24 hours a day, 7 days a week to answer all your questions about your Nespresso® products.
Written by a customer while visiting breville.com