Customer reviews from braun.com
Braun - Face 851 Facial Epilator - White
Average customer rating
2.2
(5 Reviews)
Rating breakdown 5 reviews
5 Stars
1
4 Stars
0
3 Stars
0
2 Stars
2
1 Star
2
20%of customers recommend this product.
(
1 out of
5)
Customer Reviews for Braun - Face 851 Facial Epilator - White
Customer Rating
5
Excellent Product
on June 23, 2017
Posted by: Timeless mom
from Chicago
I have been using this product for over 2 years. I really like the epilator for my face (eyebrows, above lip) It makes the removal very easy. The face brush it is very nice and the sonic motion does help remove all impurities. The only thing I would wish is that Braun makes a charging station. The batteries while it last a long time it is a bit inconvenient to constantly change them if you use the brush all the time. My skin feels very cleasn and fresh.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting braun.com
Customer Rating
2
Face cleaner doesn't rotate, just vibrate
on December 9, 2018
Posted by: Minde
from Vilnius
Face cleaner doesn't rotate, just vibrate, while previous version cleaner was rotating, so we are returning the product. And super bad and inconvenient control button, it's the disaster. Previous model was much better, but it is broken now.
No, I would not recommend this to a friend.
Quality
5
Value
2
By Response from Braun, December 10, 2018
We're very sorry to hear your purchase didn't live up to the Braun standards we pride ourselves on. Please be assured that we'll be passing this along to our team but in the meantime, we'd like to learn a bit more. Since your loyalty and satisfaction means everything to us, could you please give us a call at (800) 272-8611?
Written by a customer while visiting braun.com
Customer Rating
2
Battery compartment a big issue
on September 18, 2016
Posted by: Melba
from australia
As for the other reviewer, the battery lid is a huge let down! It was always difficult to open but now is un-useable so the device is effectively useless. Would infinitely prefer device to be rechargeable.
No, I would not recommend this to a friend.
Quality
1
Value
1
Written by a customer while visiting braun.com
Customer Rating
1
Breaks the hair
on December 16, 2017
Posted by: Mini
from Tx
I bought it around 2 years back and used it only 5-6 times. It breaks the hair at the skin so the hair doesn't come out from the roots. I still saved this facial epilator as it is so expensive. I started to get coarse grey hair. So, I took it out last week to give it another try as I am not getting a good facial wax, but the epilator is dead! I wasted my money.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from braun.comBy The Braun Team, December 27, 2017
This certainly isn't the Braun experience we'd expect and we want to help. We do want to let you know that when epilating the face, you must use the facial head or cap. Be sure to stretch the skin with one hand and slowly guide the epilator with your other hand against the directionof hair growth. Also, check to make sure the epilator isn't clogged. The head should be cleaned after every use. Lastly, be sure to replace the batteries as this device will require a new one about every month or so depending on use. Please give us a call at (800) 272-8611 if you're still having trouble after trying these tips. We'd be more than happy to help you further.
Written by a customer while visiting braun.com
Customer Rating
1
Battery
on April 1, 2020
Posted by: paba
from Norway
My bad that I did not do my research before buying in advance. I bought it and when I opened the box, I noticed it is not rechargeable and the quality of the product (material) felt so cheap. Packed it again and return it....It is not possible to run such a product with Battery...I would buy it if it had cord AND was just facial epilator...and NOT face washing brush....Make it and I buy it...
No, I would not recommend this to a friend.
Quality
1
Value
2
Response from braun.comBy The Braun Team, April 3, 2020
We'll be sure to pass your feedback onto our design team. If you'd like to share more with our team, please give us a call at (800) 272-8611.
Written by a customer while visiting braun.com