Customer reviews from Brother Europe
Brother - QL-820NWB Professional Thermal Label Printer with Multiple Connectivity Options - White/Black
Average customer rating
4.3
(6 Reviews)
Rating breakdown 6 reviews
5 Stars
5
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
1
83%of customers recommend this product.
(
5 out of
6)
Customer Reviews for Brother - QL-820NWB Professional Thermal Label Printer with Multiple Connectivity Options - White/Black
Customer Rating
5
Works every time but...
on July 4, 2025
Posted by: Dumle
It is fast and extremely reliable. The text is crystal clear on the labels.
Labels are a bit expensive but worth it.
The but. I am a Linux user and the label software, P-touch Editor, are only for Windows and Mac. Mac is close to Linux, could you pleas make it avaible for Linux?
Labels are a bit expensive but worth it.
The but. I am a Linux user and the label software, P-touch Editor, are only for Windows and Mac. Mac is close to Linux, could you pleas make it avaible for Linux?
I would recommend this to a friend!
Written by a customer while visiting Brother Europe
Customer Rating
5
Great Connectivity Features
on May 2, 2018
Posted by: Patxxxx
Gender:Male
This is great little printer will all it’s connectivity features. I have it connected to the home WiFi but do sometimes use it with USB and Bluetooth. I print from my Windows and Apple devices. It’s great to be able to print a label at will, especially in my workshop etc. I like the paper and film labels but I mainly use the continuous ones rather than the die cut ones. This is because it’s easy to switch between portrait and landscape modes from within the app so for smaller labels I just set it to portrait and then the cut length to say 13mm. It would be nice to see some different colour film labels though. The printer app for the iPad and iPhone is good too but I could like to be to see my saved labels created from within the app on my iPad and iPhone.
I would recommend this to a friend!
Written by a customer while visiting Brother Europe
Customer Rating
5
First class colour printer
on March 20, 2018
Posted by: pcstewart
Gender:Male
Faultless, never stopped using it - well recommended first class printer. Looking forward to the introduction of more colours to print
I would recommend this to a friend!
Written by a customer while visiting Brother Europe
Customer Rating
5
Fab Little Gadget
on August 23, 2017
Posted by: acarma
Gender:Female
So fast, great features, really handy in the office
I would recommend this to a friend!
Written by a customer while visiting Brother Europe
Customer Rating
5
QL820NWB
on March 20, 2018
Posted by: ITPrint
Gender:Male
This is the second printer we have ordered and installed, it works great and is fully configurable - Brillant
I would recommend this to a friend!
Written by a customer while visiting Brother Europe
Customer Rating
1
Good printer plagued by out of date app
on December 9, 2019
Posted by: Dr A
The printer is very good, but unfortunately wireless printing is very unreliable and tedious from a mobile device (or at least from an iPhone).
The mobile app is really poorly designed, and that is a major drawback since I’ve specifically bought this WiFi printer for wireless printing!
It is disappointing to see that Brother decided to abandon its customers, by not listening to their feedback and concerns - as the app has not been significantly improved at all for over 2 years! (A quick check on AppStore for Brother iPrint & Label will illustrate my point - as the reviews are poor.)
My advice would be - DO NOT BUY this printer if you’re planning to print from an iPhone! This is because of poor software implementation and complete disregard to customer feedback!
(If I didn’t already invest in lots of extra label rolls, I would have sold this printer and bought one with adequate support from any other manufacturer.)
No, I would not recommend this to a friend.
Written by a customer while visiting Brother Europe