Customer reviews from Western Digital
WD - My Passport Wireless Pro 1TB External USB 3.0 Portable Hard Drive - Black
Average customer rating
2.5
(6 Reviews)
Rating breakdown 6 reviews
5 Stars
1
4 Stars
0
3 Stars
2
2 Stars
1
1 Star
2
Customer Reviews for WD - My Passport Wireless Pro 1TB External USB 3.0 Portable Hard Drive - Black
Customer Rating
1
Wifi can't be found
on September 18, 2021
Posted by: Dan042
This is my 2nd My Wirless Passport Pro. Wifi couldn't be found on both of them. All the lights just blink rapidly. Made sure they were fully charged and reset both of them using the was and power button and nothing.
Response from Western DigitalBy SM OLS Team, October 7, 2021
Hello ,
We're sorry to hear about your user experience with the WD My Passport Wireless Pro and appreciate your time for providing this review.
We want an opportunity to make this right and assist you directly to get your concern addressed by our next level of support.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with the WD My Passport Wireless Pro and appreciate your time for providing this review.
We want an opportunity to make this right and assist you directly to get your concern addressed by our next level of support.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: SZ Creative Co.
Verified Purchase:Yes
I love it!! It's so convient to have after shooting an event! I love that it has it's own wifi and app where you can watch the process of your download. I was keeping watch on the time so it did back up a full 64 GB in 45 minutes, and a quarter 128 GB in a little under 30. Another full 128 Extreme Pro in 45min! To me that's quick in 2hrs, during that process the other shooter and I took that time to do some debriefing regarding the wedding!
The other shooter wants to look into one while I'm probably going to go for a Rugged Lacie Mini seeing as I shoot more creative portraits.
But this will definitely come in handy for any events in the case of one or more shooters! That way you'll always have a copy of what you shot and you don't have to worry about loosing anything after the day is done.
Written by a customer while visiting Western Digital
Customer Rating
3
I Want to Love This
on July 14, 2021
Posted by: S. Scott
As the title says I want to love this. The fact that one product could have such a positive impact on my workflow is incredible. I bought it for the SD card reader letting me import pictures on the way back from a shoot and not leave the cards in the card reader at home. The wireless connection is just a bonus but I very nice one.
However there are two issues that prevent me from giving this a perfect score. I have never been able to get the one button import to work. This along with a very un-intuitive interface makes it easiest to just manage the drive through the app. One more dedicated button instead of the press and hold for x seconds would make using the drive possible without referencing the manual. The other big issue I had was the connector. The Micro b connection mean one more cable to buy carry and keep track of. A usb c connection would allow for things like a direct connection to my iPad for editing and a unified charger.
These flaws detract so much form the user experience and functionality that I would be willing to buy a new version of this drive that fixed them. In summary I would recommend this for photographers that use SD cards but not for anyone else.
Response from Western DigitalBy SM OLS Team, July 23, 2021
Hi S. Scott,
Thank you for showing your interest in the WD My Passport Wireless Pro External Hard Drive and we appreciate your time for sharing your valuable feedback with us.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period.
We were unable to locate you in our system. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information
Thank you for showing your interest in the WD My Passport Wireless Pro External Hard Drive and we appreciate your time for sharing your valuable feedback with us.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period.
We were unable to locate you in our system. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information
Written by a customer while visiting Western Digital
Customer Rating
3
A good device which requires careful monitoring
on August 23, 2021
Posted by: Grumpyoldretiredguy
Verified Purchase:Yes
The settings will change all on their own and if you’re not WiFied up to a device with a screen you may think you’re copying images from your AD card when you really are not.
Response from Western DigitalBy SM OLS Team, October 5, 2021
Hello,
We are sorry to hear about your user experience with WD My Passport Wireless Pro and appreciate your time providing this review and bringing this matter to our attention.
We request you give us a call so that we can gather more information to isolate the issue and provide an appropriate resolution. We'd be happy to help.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
We are sorry to hear about your user experience with WD My Passport Wireless Pro and appreciate your time providing this review and bringing this matter to our attention.
We request you give us a call so that we can gather more information to isolate the issue and provide an appropriate resolution. We'd be happy to help.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: Not__Happy
Verified Purchase:Yes
Couldn't connect. Lights blinked and then all flashed. Drive was clicking at the same time like a dead drive.
Not sure I can trust this for storage.
Response from Western DigitalBy SM OLS Team, October 22, 2021
Hello,
We're sorry to hear about your user experience with the WD My Passport Wireless Pro and appreciate your time for providing this review.
We were unable to locate you in our system with the information provided in the review. We want an opportunity to make this right and assist you directly to get your concern addressed by our next level of support.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with the WD My Passport Wireless Pro and appreciate your time for providing this review.
We were unable to locate you in our system with the information provided in the review. We want an opportunity to make this right and assist you directly to get your concern addressed by our next level of support.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: wixway
Verified Purchase:Yes
The drive was DOA. Returned as instructed for replacement. Replacement not received.
Response from Western DigitalBy SM OLS Team, November 12, 2021
Hello,
We are sorry to hear about your user experience with WD My Passport Wireless Pro and appreciate your time providing this review and bringing this matter to our attention.
We request you give us a call so that we can gather more information to isolate the issue and provide an appropriate resolution. We'd be happy to help.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
We are sorry to hear about your user experience with WD My Passport Wireless Pro and appreciate your time providing this review and bringing this matter to our attention.
We request you give us a call so that we can gather more information to isolate the issue and provide an appropriate resolution. We'd be happy to help.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital