Customer reviews from jennair.com
JennAir - 6.4 Cu. Ft. Self-Cleaning Slide-In Dual Fuel Convection Range - Stainless Steel
Average customer rating
4.3
(193 Reviews)
Rating breakdown 193 reviews
5 Stars
96
4 Stars
67
3 Stars
21
2 Stars
5
1 Star
4
83%of customers recommend this product.
(
155 out of
187)
Customer Reviews for JennAir - 6.4 Cu. Ft. Self-Cleaning Slide-In Dual Fuel Convection Range - Stainless Steel
Customer Rating
5
Oven purchase
on November 26, 2021
Posted by: Lsan diego
from San Diego
Length of ownership:1 month
[This review was collected as part of a promotion.] Purchased our oven a month ago. We previously had Jenn air down draft that lasted 19 years. If you plan to purchase a new one be sure to check your gas and vent lines. WE had to spend money moving and have new connections. Once that was done we were happy we purchased this Jennair. I like the strong racks that pull out. My only concern was the fan runs long after being done cooking. The top burners work very well.
Pros: Attractive Design, Easy To Use, Quality Construction
I would recommend this to a friend!
Written by a customer while visiting jennair.com
Customer Rating
4
Appearance, Oven Capacity, Large glass Ease of use
on November 30, 2021
Posted by: Daver
from Hillsboro,Or
Length of ownership:1 month
[This review was collected as part of a promotion.] The only negative comment about this range is the AquqLift Self cleaning feature. It doesn't work as advertised. It took five cleaning cycles with a lot of hard scrubbing in between with rhe supplied yellow scrub spinge.
Pros: Attractive Design, Easy To Use, Quality Construction
I would recommend this to a friend!
Written by a customer while visiting jennair.com
Customer Rating
3
can't set the burners low enough
on December 3, 2021
Posted by: knit-nat
from vermont
Length of ownership:1 month
[This review was collected as part of a promotion.] My cats can unlock the touch pad and turn the fan or the oven on. I've had to cover the touch pad with Plexiglas-glass.
Pros: Attractive Design
Cons: Difficult To Clean
No, I would not recommend this to a friend.
Written by a customer while visiting jennair.com
Customer Rating
3
It’s a stove-
on December 3, 2021
Posted by: So-do
from Alexandria va
Length of ownership:1 month
[This review was collected as part of a promotion.] We bought this for 2 reasons:1) our stove quit on us and 2) we have a down draft vent so our options are very limited. The stove is so inefficient at delivering heat , the cupboards to the side of the stove get warm, almost hot!
Pros: Easy To Use
Cons: Flimsy Construction
No, I would not recommend this to a friend.
Written by a customer while visiting jennair.com
Customer Rating
4
Great Features
on December 9, 2021
Posted by: Jegjeg
from Washington
Length of ownership:1 month
[This review was collected as part of a promotion.] Purchased about a month ago and very pleased. Only negative so far is keeping the top clean without scratching the stainless steel. The downdraft is marginally effective but we have an island and this was our best option.
Pros: Attractive Design, Easy To Use
Cons: Difficult To Clean
I would recommend this to a friend!
Written by a customer while visiting jennair.com
Customer Rating
5
Great oven with extra features
on December 13, 2021
Posted by: Merk
from Athens, GA
Length of ownership:1 month
[This review was collected as part of a promotion.] Very glad we purchased this oven a month ago to crown our kitchen.
Pros: Attractive Design, Easy To Use, Quality Construction
I would recommend this to a friend!
Written by a customer while visiting jennair.com
Customer Rating
5
Nice range!
on December 18, 2021
Posted by: Sharon 59
from Oregon
Length of ownership:1 month
[This review was collected as part of a promotion.] I bought this 3 weeks ago and haven't reviewed all the features but I like it so far! It is replacing my 27 year old JennAir. I expect that this one will last just as long!
Pros: Convenient, Attractive Design, Easy To Use, Quality Construction
I would recommend this to a friend!
Written by a customer while visiting jennair.com
Customer Rating
1
Do not buy, unsafe, horrible design.
on December 20, 2021
Posted by: Plord98239
from Bellingham, Wa
Length of ownership:6 months
[This review was collected as part of a promotion.] To preface, I would point out that due to the layout of our kitchen, the range I am writing about is the third Jenn-Air downdraft range we have had over the last thirty-eight years. The current one is not only an abomination in design, it is outright unsafe. We will redesign our kitchen before we buy another Jenn-Air.
Addressing the safety issues first:
The gas regulator is located in the lower rear of the range. During installation when the range is pushed back in its final position, there is no way to perform a 'bubble test' to check for gas leaks. Your previous models located the regulator in the lower right front, easily accessible behind the lower access panel. After installation of this range, I had to overnight a gas emissions meter with an extendable wand before I felt comfortable that there was not a leak.
On the same subject, the top mounted gas burner controls are a tragedy waiting to happen. Whose logic was it to design a gas knob that you not only increase the gas flow but shut it off by turning clockwise? This with the fact that it takes almost zero effort to move the knob from off to emitting gas with no ignition, has created a huge safety risk. In the seven months since the range has been in operation, there have been two occasions where our house has begun to fill with gas because one of the knobs was inadvertently moved while cleaning. I have ordered an always-on natural gas detector that will be mounted in our kitchen to hopefully avoid an untimely death. If we had children in the house, the range would be on the way to the dump. I will be referring this design feature to my state consumer protection agency as someone is going to get killed, and hopefully this will lead to a recall or at least encourage you to fix this in future versions.
Design:
Mirror chrome finish - let's design something that is constantly subject to spills and splatters and clad it in a mirror finish that is impossible to keep looking clean. Every meal requires a complete strip down of the top grates to adequately clean up.
Top mounted controls - I have partially addressed this above as a safety issue, but what really makes this unworkable is the electronic control panel, (ECP), and the form-over-function gasknobs. While wiping up as one does while cooking, the sensitivity of the ECP causes it to sound like a pinball machine as it resets the baking temperature, turns on the downdraft and demands you set a timer. It is a lesson in frustration with every use. As to the knob design. Unless you are standing directly over the knob you have no reference to what the gas flow is based on the position of the knob because you can't see the knob position, it's just some shiny circular disk.
This is just a partial list of the failings of this appliance. We haven't tried the self-cleaning feature yet - we can only imagine what awaits us.
Seriously though, I cannot think of anything that I have encountered that has been so poorly designed. You should be ashamed, but beyond that you need to address the obvious safety issues with this appliance. Someone is going to die.
A concerned former customer
Cons: Unstable, Difficult To Clean, Hard To Use
No, I would not recommend this to a friend.
Written by a customer while visiting jennair.com