Customer reviews from kitchenaid.com
KitchenAid - 20.8 Cu. Ft. French Door Refrigerator with Preserva Food Care System - Black Stainless
Average customer rating
3.9
(73 Reviews)
Rating breakdown 73 reviews
5 Stars
35
4 Stars
16
3 Stars
12
2 Stars
3
1 Star
7
71%of customers recommend this product.
(
47 out of
66)
Customer Reviews for KitchenAid - 20.8 Cu. Ft. French Door Refrigerator with Preserva Food Care System - Black Stainless
Customer Rating
2
Poor quality
on April 13, 2024
Posted by: Ravim
[This review was collected as part of a promotion.] Poor quality control. The evaporator is leaking water inside. Just is a sign of time maximizing profit over pride in craftsmanship. My first kitchen aid refrigerator that was replaced lasted 25 years. This is another Boeing story about American manufacturing. Trying to get it fixed.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, April 16, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 518849.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Beautiful and quiet!
on April 17, 2024
Posted by: ziggy935
[This review was collected as part of a promotion.] Very high quality materials and very quiet! A little on pricey side which took review down to 4 stars.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Owner
on July 20, 2024
Posted by: Baconbits
[This review was collected as part of a promotion.] I wish I had bought just the regular refrigerator instead of this built in (the only reason I purchased the built in was to replace the built in that was came with our home). on the positive side, the old builtin had apparently lasted for over 20 years; however, I do not anticipate that this newer one will last that long.
This refrigerator does NOT seem to have as much space as the older model and the interior appears to be much "dimmer" (i.e., not well lighted, in my opinion). This model does not have a compartment designed for butter (no compartment has a cover that the older model did have). The freezer section in this newer model seems much smaller than the older model, and it too seems not well lighted. I would do further research if I had to buy again.
This refrigerator does NOT seem to have as much space as the older model and the interior appears to be much "dimmer" (i.e., not well lighted, in my opinion). This model does not have a compartment designed for butter (no compartment has a cover that the older model did have). The freezer section in this newer model seems much smaller than the older model, and it too seems not well lighted. I would do further research if I had to buy again.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
First one Lasted 20 years.
on November 25, 2024
Posted by: Hopeful in California
[This review was collected as part of a promotion.] We owned this model refrigerator for 20 years and when it failed we did not want to modify the cabinets so we purchased it again. Hopefully the new one works for 20 years too. The first one had a single door and we purchased a French door style. I think we prefer the single door. Additionally the doors spring squeaks something terrible after just 2 months. The instructions do not say, but there is a stop block at the top door hinge to limit the degrees of the door swing so it does not hit the cabinets or counter-top. The doors dent very easily so it is important to set these blocks right away. The "professional" installers had no idea about the door swing restrictors. I had to figure it out myself.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
New fridge better than side by side
on January 16, 2025
Posted by: MBPs3
from Palm Springs CA
[This review was collected as part of a promotion.] The space in the refrigeration is great. I do wish there was a butter compartment. The door squeaks and the repairman said he was not authorized to spray with silicone.the freezer is kind of dark and smaller than I expected. The drawer space is good in the refrigerator.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
on April 26, 2025
Posted by: Squeaky Door
[This review was collected as part of a promotion.] Overall, the refrigerator is meeting our needs. The door squeaks, so that is unexpected for how much we paid for this refrigerator.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
on May 5, 2025
Posted by: Con1961
from Hastings Ontario
[This review was collected as part of a promotion.] I bought this 6 months ago and Im so happy with it.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Very nice refrigerator/freezer.
on August 5, 2025
Posted by: JimL67
[This review was collected as part of a promotion.] Our 27 yr old Kitchen Aid died this spring costing more to fix than it was worth so we needed to buy a replacement. After going through our options, we ended up purchasing another KitchenAid French door bottom freezer. Other than the 2+ month wait without a main floor refrigerator/freezer we our now into our second week of ownership. I made the panels myself to match the other kitchen cabinets so was a little anxious that they would fit but slipped them into the trim pieces without ant problems and it looks great. Love the full width French doors as our old one was a side by side. Plenty of space and drawers in the fridge with great LED lighting. Freezer is fine but ice container is a little awkward to get to and some sliding shelves would have been a convenient way to get at frozen items. Otherwise, pleased so far with the purchase
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com