Customer reviews from kitchenaid.com
KitchenAid - 20.8 Cu. Ft. French Door Refrigerator with Preserva Food Care System - Black Stainless
Average customer rating
3.9
(73 Reviews)
Rating breakdown 73 reviews
5 Stars
35
4 Stars
16
3 Stars
12
2 Stars
3
1 Star
7
71%of customers recommend this product.
(
47 out of
66)
Customer Reviews for KitchenAid - 20.8 Cu. Ft. French Door Refrigerator with Preserva Food Care System - Black Stainless
Customer Rating
5
looks good with great features
on March 20, 2020
Posted by: Kenneth Kai
from Reno, NV
[This review was collected as part of a promotion.] Very happy with this refrigerator but very expensive
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Efficient but door problems
on February 19, 2021
Posted by: Cps1890
from Orange county, CA
[This review was collected as part of a promotion.] I love all the products KitchenAid makes but my refrigerator doors have spring problems. It makes a broken spring sound that gets worse and require a technician to come out and adjust it. Strange issue for such a greay company.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Regret buying
on February 20, 2021
Posted by: K2021
from Chicago
[This review was collected as part of a promotion.] Bought this about two years ago as part of a complete kitchen redo. Regret buying it. Performs okay, but reliability is mediocre. Interior LED lights have failed twice and the icebox control arm constants falls off and is way too difficult to reconnect.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Better than most
on February 20, 2021
Posted by: Anonymous
from St. Albans, MO
[This review was collected as part of a promotion.] Thanks for asking. This is our 2nd KitchenAid. Previous was a side-by-side and we loved but redid our kitchen and added 5 new KA appliances. Our new refrigerator is the French Door. Several comments with it. First, the ice maker is most inconvenient. It is a real pain to get to for off/on. We have back issues and its a strain to get to the lever. Why don't you put it in the front with an easy on/off switch. We don't want a door ice dispenser!!! Also, the freezer does not look to have the same capacity as our side-by-side. Requires us to use the fridge in the garage more. Also, the full width drawer on the inside is poorly designed. Both outer doors need to be opened to get to. Impossible when arms are full. Would rather have a 2nd set of split drawers like the set above it. Also, when outer doors are closing, they often close with a loud bang, particularly the left door. Why not have a "soft" auto-closing system like our kitchen drawers? This will allow the doors to close softly and automatically.
Would we buy again? Not sure. We are big fans of Kitchen Aid and would likely do a lot more researching with other brands. We have never had a French Door design before and will not get it again.
Thanks for asking for our opinion.
Would we buy again? Not sure. We are big fans of Kitchen Aid and would likely do a lot more researching with other brands. We have never had a French Door design before and will not get it again.
Thanks for asking for our opinion.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
The shelf flexibility maximizes use of space.
on August 3, 2021
Posted by: Mochemo
from Regina, Saskatchewan
[This review was collected as part of a promotion.] The styling modernizes our kitchen and is the focal point within.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
DO NOT BUY THIS FRIDGE
on August 8, 2024
Posted by: torontodogs
Very expensive fridge and it's awful. The drawers are very cheap, they don't slide well, or close well, you can tell it's not quality made. Just like everyone else, while the website description says the LED lights last a very long time, less than 4 years and half the lights don't work. Based on the other reviews, it seems like the lights not working is a common issue that they won't fix. Unfortunately, you also can't easily replace the lights yourself, you need a technician to come and fix it, of course, an added cost to the customer.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, August 9, 2024
Hello torontodogs ! We would like to look into this for you. Please email us at canadasocial@whirlpool.com with your model, serial number, and phone number. Please include case/review ID # 575594 in the subject line. Thank you! - Eric
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Cheap Looking, Poor quality, Way Overpriced.
on August 19, 2025
Posted by: Yert
from South Carolina
[This review was collected as part of a promotion.] Cheap plastic interior, ice maker is useless. Very limited space. Had to replace my original purchased as it did not cool/freeze from day one. This was an additonal ordeal that took more 30 days to rectify. The local Kitchen Aid representative was absolutely useless. I purchased because I needed panel ready. It does look good with the panels but even my cabinet maker noted how sketchy the dimensions for the build were. Also had a repair guy look at the 1st faulty unit and he advised purchasing the warranty due to costly repairs for this model. Unless you have to have a panel ready refrigerator, I would advise you look elsewhere.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, August 20, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 770986
We look forward to speaking with you.
Christy T
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
3
How do you spend so much $ & no egg or butter tray
on October 18, 2017
Posted by: bldrann
from new york
Gender:Female
I just had my Kitchen Aid black stainless built in refrigerator excitedly delivered. It does look beautiful. But for the price, Kitchen aid should include a butter tray, egg tray and freezer racks.The paperwork should include what trays come with the refrigerator, no where in the paperwork or website does it list parts included. The pictures make it seem like all the trays included. See picture.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com