Customer reviews from kitchenaid.com
KitchenAid - 20.8 Cu. Ft. French Door Refrigerator with Preserva Food Care System - Black Stainless
Average customer rating
3.9
(73 Reviews)
Rating breakdown 73 reviews
5 Stars
35
4 Stars
16
3 Stars
12
2 Stars
3
1 Star
7
71%of customers recommend this product.
(
47 out of
66)
Customer Reviews for KitchenAid - 20.8 Cu. Ft. French Door Refrigerator with Preserva Food Care System - Black Stainless
Customer Rating
5
Love this Baby!
on October 27, 2018
Posted by: SnazzyGram
from North Carollina
Gender:Female
We bought this KitchenAid refrigerator to replace our 30 year old SubZero. I could not be happier with this purchase. I have read some of the reviews that have one or two stars and I just had to stand up for this great machine. This fridge is beautiful inside, and although I had to get used to the new design, I find this unit just as ample as my old one. The temp is steady and exactly spot on. The freezer keeps my frozen items perfect. I just love the black stainless color and with four grandchildren you cannot beg it to show a fingerprint, and after the 30 year old SubZero the silence is golden. If you are looking for a built in, you should try this one a try.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Beautiful refrigerator!
on July 18, 2019
Posted by: Kathyorn
from Jacksonville
Gender:Female
[This review was collected as part of a promotion.] It’s a beautiful refrigerator, and the platinum interior is elegant. Takes a while to get used to, because it’s much darker than a white interior.
Hard to see bottom shelf of freezer. Higher held lit; there is no light at the bottom level.
Less capacity than previous built-on. Bought extra door shelves to increase capacity.
Hard to see bottom shelf of freezer. Higher held lit; there is no light at the bottom level.
Less capacity than previous built-on. Bought extra door shelves to increase capacity.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Worth the Wait
on July 25, 2019
Posted by: Dickey Boy
from Lynnwood, WA
Gender:Male
[This review was collected as part of a promotion.] Very pleased with the appliance. It’s whisper quiet and maintains constant temperatures.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Built in is not really a built in
on February 19, 2021
Posted by: Klstone2124
from Idaho
[This review was collected as part of a promotion.] This is not a true “built-in” refrigerator. Cost the same as other high end built-ins but sticks out past the cabinet so door can open - does not have the swing out hinges. Paid way too much for such a oversight.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
NOT INTEGRATED FRIDGE Very Misleading Description
on January 14, 2025
Posted by: aimwondrously
from Fredericksburg TX
Despite the highly misleading description on their website ("this built-in stainless steel French door refrigerator will seamlessly integrate with your cabinetry"), this fridge is NOT built to allow the panels to integrate with your cabinets. I genuinely do not understand why anyone would purchase a built-in PANEL READY fridge that is designed to stand proud of your cabinetry and expose its industrial hinges on each side. There is no application for this panel ready fridge that would look professional and intentional.
After spending 40 minutes on hold with KitchenAid, I was further transferred to the 'built-in appliance' department, where their rep spent another 30 minutes trying to convince me that it was indeed designed to be flush with the cabinets and that it was an installation problem. We agreed what flush meant - integrated at same level as cabinets. Having already explored our options with our cabinet maker and installation teams and further reviewing the installation documents, it was mind-blowing that she was insisting on information that was not correct. Finally, after being told repeatedly that it was an installation problem and being put on hold again, she returned to say 'yes, the panels on this model do sit proud of the adjacent cabinetry'. A huge waste of time and a customer service issue.
My actual question was now that we have this totally disappointing fridge, where the custom panels will not integrate with the cabinets, can we replace the door to standard stainless steel since they do sit proud. No, you can not.
I am so disappointed in this product and the misleading description on the KitchenAid website. I am further disappointed in the lack of customer service and time wasted speaking to their rep. I would avoid this fridge at all costs.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 15, 2025
Thank you for sharing your experience with us. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information, Refrigerator model/serial number, and reference Case # 657266.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Love the fridge!
on May 30, 2019
Posted by: Dlg05602
from Aventura, FL
Gender:Male
[This review was collected as part of a promotion.] It cools well and holds its temperature consistent. It is so quiet compared to the one I had previously. The platinum interior is a very elegant touch.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Good refrigerator/freezer combo.
on August 12, 2019
Posted by: stubag
from Rexford, NY
Gender:Male
[This review was collected as part of a promotion.] I bought this item about 2 weeks ago and it has met all my needs. The freezer is a little small but we knew that going in. Runs super quiet.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Freezer door had issues but addressed by Mfg.
on January 9, 2020
Posted by: JoanneLA
from Los Angeles, CA
[This review was collected as part of a promotion.] I bought this a few months ago and the freezer door had defects including sharp edges and a dented door. Sales company spoke to Kitchen Aid and I opted to get a new door rather than a different brand because I liked the style and inside of the fridge better than other brands. I received the new freezer door and I am quite happy so far.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com