Customer reviews from kitchenaid.com
KitchenAid - 20.8 Cu. Ft. French Door Refrigerator with Preserva Food Care System - Black Stainless Steel
Average customer rating
3.9
(76 Reviews)
Rating breakdown 76 reviews
5 Stars
35
4 Stars
17
3 Stars
14
2 Stars
3
1 Star
7
71%of customers recommend this product.
(
48 out of
68)
Customer Reviews for KitchenAid - 20.8 Cu. Ft. French Door Refrigerator with Preserva Food Care System - Black Stainless Steel
Customer Rating
3
Replacement for older Kitchen Aid
on October 24, 2018
Posted by: Lenie 27
from St Louis, MO
Gender:Female
[This review was collected as part of a promotion.] Our previous side-by-side Kitchen Aid died after 17 years so we replaced with another Kitchen Aid. After 6 weeks, still trying to adjust to French Door design. Less room, particularly for fresh vegetables and fruit, is an issue so far. Veggie drawer only holds one pack of salad with small bag of carrots. Just making more trips to the store.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Love this Baby!
on October 27, 2018
Posted by: SnazzyGram
from North Carollina
Gender:Female
We bought this KitchenAid refrigerator to replace our 30 year old SubZero. I could not be happier with this purchase. I have read some of the reviews that have one or two stars and I just had to stand up for this great machine. This fridge is beautiful inside, and although I had to get used to the new design, I find this unit just as ample as my old one. The temp is steady and exactly spot on. The freezer keeps my frozen items perfect. I just love the black stainless color and with four grandchildren you cannot beg it to show a fingerprint, and after the 30 year old SubZero the silence is golden. If you are looking for a built in, you should try this one a try.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Beautiful refrigerator!
on July 18, 2019
Posted by: Kathyorn
from Jacksonville
Gender:Female
[This review was collected as part of a promotion.] It’s a beautiful refrigerator, and the platinum interior is elegant. Takes a while to get used to, because it’s much darker than a white interior.
Hard to see bottom shelf of freezer. Higher held lit; there is no light at the bottom level.
Less capacity than previous built-on. Bought extra door shelves to increase capacity.
Hard to see bottom shelf of freezer. Higher held lit; there is no light at the bottom level.
Less capacity than previous built-on. Bought extra door shelves to increase capacity.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Worth the Wait
on July 25, 2019
Posted by: Dickey Boy
from Lynnwood, WA
Gender:Male
[This review was collected as part of a promotion.] Very pleased with the appliance. It’s whisper quiet and maintains constant temperatures.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Built in is not really a built in
on February 19, 2021
Posted by: Klstone2124
from Idaho
[This review was collected as part of a promotion.] This is not a true “built-in” refrigerator. Cost the same as other high end built-ins but sticks out past the cabinet so door can open - does not have the swing out hinges. Paid way too much for such a oversight.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
NOT INTEGRATED FRIDGE Very Misleading Description
on January 14, 2025
Posted by: aimwondrously
from Fredericksburg TX
Despite the highly misleading description on their website ("this built-in stainless steel French door refrigerator will seamlessly integrate with your cabinetry"), this fridge is NOT built to allow the panels to integrate with your cabinets. I genuinely do not understand why anyone would purchase a built-in PANEL READY fridge that is designed to stand proud of your cabinetry and expose its industrial hinges on each side. There is no application for this panel ready fridge that would look professional and intentional.
After spending 40 minutes on hold with KitchenAid, I was further transferred to the 'built-in appliance' department, where their rep spent another 30 minutes trying to convince me that it was indeed designed to be flush with the cabinets and that it was an installation problem. We agreed what flush meant - integrated at same level as cabinets. Having already explored our options with our cabinet maker and installation teams and further reviewing the installation documents, it was mind-blowing that she was insisting on information that was not correct. Finally, after being told repeatedly that it was an installation problem and being put on hold again, she returned to say 'yes, the panels on this model do sit proud of the adjacent cabinetry'. A huge waste of time and a customer service issue.
My actual question was now that we have this totally disappointing fridge, where the custom panels will not integrate with the cabinets, can we replace the door to standard stainless steel since they do sit proud. No, you can not.
I am so disappointed in this product and the misleading description on the KitchenAid website. I am further disappointed in the lack of customer service and time wasted speaking to their rep. I would avoid this fridge at all costs.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 15, 2025
Thank you for sharing your experience with us. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information, Refrigerator model/serial number, and reference Case # 657266.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Cheap Looking, Poor quality, Way Overpriced.
on August 19, 2025
Posted by: Yert
from South Carolina
[This review was collected as part of a promotion.] Cheap plastic interior, ice maker is useless. Very limited space. Had to replace my original purchased as it did not cool/freeze from day one. This was an additonal ordeal that took more 30 days to rectify. The local Kitchen Aid representative was absolutely useless. I purchased because I needed panel ready. It does look good with the panels but even my cabinet maker noted how sketchy the dimensions for the build were. Also had a repair guy look at the 1st faulty unit and he advised purchasing the warranty due to costly repairs for this model. Unless you have to have a panel ready refrigerator, I would advise you look elsewhere.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, August 20, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 770986
We look forward to speaking with you.
Christy T
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Love the fridge!
on May 30, 2019
Posted by: Dlg05602
from Aventura, FL
Gender:Male
[This review was collected as part of a promotion.] It cools well and holds its temperature consistent. It is so quiet compared to the one I had previously. The platinum interior is a very elegant touch.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com