Customer reviews from kitchenaid.com
KitchenAid - 20.8 Cu. Ft. French Door Refrigerator with Preserva Food Care System - Black Stainless Steel
Average customer rating
3.9
(76 Reviews)
Rating breakdown 76 reviews
5 Stars
35
4 Stars
17
3 Stars
14
2 Stars
3
1 Star
7
71%of customers recommend this product.
(
48 out of
68)
Customer Reviews for KitchenAid - 20.8 Cu. Ft. French Door Refrigerator with Preserva Food Care System - Black Stainless Steel
Customer Rating
2
Loud Icemaker
on September 22, 2025
Posted by: Lstuart
[This review was collected as part of a promotion.] I am not happy with the sound that the icemaker makes. I feel that it should be quieter considering how much we spent on this refrigerator. I also feel that the produce drawers are too small. I had an older version of this model and those drawers were much more useful.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, September 22, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.kitchenaid.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 804606.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Didn’t live up to expectations
on November 3, 2025
Posted by: PPW62
[This review was collected as part of a promotion.] Materials are flimsy. Drawers don’t fit tightly. Upper lights take up too much space. Not near as good quality as my older Kitchenaid
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Pretty good
on November 6, 2025
Posted by: Gurigirl
from Pilot Point, TX
[This review was collected as part of a promotion.] Custom panel refrigerator, looks great and works as intended. The doors are a little snappy and close on me very quickly. Not sure what to do about that.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
shelves without significant ease of use
on December 13, 2025
Posted by: WrW St. Paetersburg
from St. Petersburg FL
[This review was collected as part of a promotion.] I bought this a month ago as a replacement for a built in GE that failed and part was not available. Thsirefrigerator fits well, lighting inside is meiocre. The shelving a d drawers are mundane without special bins for sheeses or enough room for veggies. The Freezer compartment is relatively small compared to other refrigerators The right door slams very hard
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com