Customer reviews from kitchenaid.com
KitchenAid - 20.8 Cu. Ft. French Door Refrigerator with Preserva Food Care System - Black Stainless
Average customer rating
3.9
(73 Reviews)
Rating breakdown 73 reviews
5 Stars
35
4 Stars
16
3 Stars
12
2 Stars
3
1 Star
7
71%of customers recommend this product.
(
47 out of
66)
Customer Reviews for KitchenAid - 20.8 Cu. Ft. French Door Refrigerator with Preserva Food Care System - Black Stainless
Customer Rating
2
Loud Icemaker
on September 22, 2025
Posted by: Lstuart
[This review was collected as part of a promotion.] I am not happy with the sound that the icemaker makes. I feel that it should be quieter considering how much we spent on this refrigerator. I also feel that the produce drawers are too small. I had an older version of this model and those drawers were much more useful.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, September 22, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.kitchenaid.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 804606.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
