Customer reviews from frigidaire.ca
Frigidaire - 30" Induction Cooktop - Stainless Steel
Average customer rating
3.7
(23 Reviews)
Rating breakdown 23 reviews
5 Stars
10
4 Stars
7
3 Stars
1
2 Stars
0
1 Star
5
73%of customers recommend this product.
(
16 out of
22)
Customer Reviews for Frigidaire - 30" Induction Cooktop - Stainless Steel
Customer Rating
1
Minimum pot size is too large
on April 24, 2020
Posted by: LMG1
from St Catharines, ON
We purchased this Frigidaire 30 inch cooktop after looking at many different models. We liked the control knobs on this cooktop as opposed to the touch controls since some touch controls are finicky and required multiple steps to adjust temperatures. Looking through the cooktop manual, I discovered that the elements had both minimum and maximum pot size restrictions. The restriction which concerned me the most was that the main (large right front) element had a minimum pot size of 9 1/16 inches. After checking the size of all our pots and pans, I determined that none of them had a base over 9 inches and would not work on this cooktop. Even our large stock pot which we use only occasionally was too small for this element. Now I could go out and purchase an extra large pot which would work on this element but it would be of a size which is much too large for our requirements as we normally cook for two people. Since this minimum pot size seemed so restrictive, I called Frigidaire to determine if this was correct and they confirmed it to be correct. I find it strange that the Frigidaire brochures show a wok on the main element. The wok in the brochure looks very similar to my wok which has a 7 inch base and will not work on this element. I have looked extensively and I cannot find a wok with a base even close to 9 inches. After determining that the main element on this cooktop was essentially useless because we seldom use extra large pots, we decided to return it. We are extremely disappointed since we were looking forward to cooking with induction.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Derrick, Online Outreach Specialist, April 27, 2020
Hello, LMG1.
Thanks for your review.
We’re always grateful when our fellow Frigidaire ambassadors take the time to give us their valuable feedback.
I’m sorry to hear our cooktop didn’t meet your needs.
I understand you notice a wok being used in one of our adverts.
Does your wok have a flat bottom? Woks with a flat bottom are more compatible with induction cooktops.
We hope you’ll reconsider us in the future for any of your other household appliances.
-Derrick
Thanks for your review.
We’re always grateful when our fellow Frigidaire ambassadors take the time to give us their valuable feedback.
I’m sorry to hear our cooktop didn’t meet your needs.
I understand you notice a wok being used in one of our adverts.
Does your wok have a flat bottom? Woks with a flat bottom are more compatible with induction cooktops.
We hope you’ll reconsider us in the future for any of your other household appliances.
-Derrick
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Glass top is cracking
on June 5, 2020
Posted by: Jk99
from Toronto
It worked great at first but one year later and there are two large cracks running through the top
Response from frigidaire.caBy Katrina , Outline Outreach Specialist, June 15, 2020
Hello, Jk99!
Thank you for your review. We are sorry to hear that you are not pleased with your Frigidaire cooktop. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. Our design and engineer teams are constantly monitoring out brand pages for feedback such as yours for future reference. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm.- Katrina
Thank you for your review. We are sorry to hear that you are not pleased with your Frigidaire cooktop. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. Our design and engineer teams are constantly monitoring out brand pages for feedback such as yours for future reference. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm.- Katrina
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Excellent cooking experience with this
on January 28, 2018
Posted by: Moqcca
from Montreal, QC, Canada
I recently installed and started using this cooktop, my first induction one. It is a pleasure to use: easy controls, fast response and faster cooking. I am very happy with it!
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca
Customer Rating
4
Good looking and works great
on June 25, 2020
Posted by: Smdd114
from Bradford
The only downside is that the stainless trim is easy to scratch/mark even with a clean paper towel after o my one month it looks 5 years old.
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.ca
Customer Rating
4
Excellent Cooktop BUT NO griddle to fit!
on April 12, 2022
Posted by: DCM5
I have had the Frigidaire Professional induction 30" cooktop for 3 weeks now and am enjoying many features - quick to boil, very responsive to temp control, easy to clean, and it looks great! The one issue and great disappointment I have with it is that I cannot find a griddle to fit to allow use of the 2 burner bridge. The griddle needed for this stovetop is smaller than the griddles that are readily available at local stores and online. The max size is 8" X 16". It would be a great if Frigidaire could include a griddle as an accessory or at the very least, provide the information of which griddle is compatible for this and how to purchase. I look forward to a response to my review. With an available griddle to use with this cooktop, I would give a 5 star rating.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Worked great for a week and now will not work
on January 3, 2023
Posted by: Mwar84
I bought this cook top along with an entire kitchen of appliances
Worked great for a week and now does not work at all… error code 22
I’ve called the company I purchased it from and they gave me frigidaires number …. Can’t get anyone on the phone …. Extremely frustrating
Worked great for a week and now does not work at all… error code 22
I’ve called the company I purchased it from and they gave me frigidaires number …. Can’t get anyone on the phone …. Extremely frustrating
No, I would not recommend this to a friend.
Response from frigidaire.caBy R'Shaye, Online Outreach Specialist , January 6, 2023
Hello,
We're truly sorry to learn of your experience with your cooktop. We would love nothing more than to see how we could best assist you. Please check your email for further communication regarding next steps. -R'Shaye
We're truly sorry to learn of your experience with your cooktop. We would love nothing more than to see how we could best assist you. Please check your email for further communication regarding next steps. -R'Shaye
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Handy cooktop
on February 11, 2023
Posted by: Anonymous
Works very well, the Bridge option allows the use of two elements simultaneously which is handy, Boils water extremely quickly.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca
Customer Rating
3
Induction
on March 3, 2023
Posted by: VBO1
It’s hissing loud noise drives us crazy. Regrettably takes awY from the pleasures of the great elements of induction. We dont like it
No, I would not recommend this to a friend.
Response from frigidaire.caBy John, Online Outreach Specialist, March 6, 2023
Hi there, our valued customer. We appreciate you stopping by to share your feedback on your cooktop and bringing your concerns to our attention. Typically, either too much gas or too much air is flowing, which produces a hissing sound that is louder than usual. If the noise is no longer tolerable, our team would like to step in to see how we can help. At your convenience, please connect with us at 1-800-265-8352, Monday-Friday 8:30 am–8 pm EST, and we’ll be happy to assist. We look forward to hearing from you! Best Regards, John.
Written by a customer while visiting frigidaire.ca