Customer reviews from startech.com
StarTech.com - USB 3.1 Drive Enclosure for mSATA Solid State Drives - Black/Silver
Average customer rating
3.7
(3 Reviews)
Rating breakdown 3 reviews
5 Stars
2
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
1
Customer Reviews for StarTech.com - USB 3.1 Drive Enclosure for mSATA Solid State Drives - Black/Silver
Customer Rating
1
Random Disconnections during use
on December 14, 2018
Posted by: AndyK
I bought this to use with a Crucial 480GB mSATA drive. I found that when I used it fairly intensively it will randomly disconnect from the host computer resulting in data corruption and loss.
It seems to behave better after updating the firmware and reformatting to GPT/NTFS
But it's a bit late: I have lost confidence in using it... as the last thing you need is unreliable storage.
Also I wish that this came with both USB C and USB B cables. USB B was the only cable supplied.
Response from startech.comBy Sam, Customer Support, December 26, 2018
Thank you for your feedback on SMS1BMU313. We're sorry for the unreliable performance you've had with it and hope to help. The firmware update for this enclosure is meant to add TRIM support for earlier versions of this product, so it may not affect the behavior you've seen.
There are a number of things that can cause intermittent disconnections such as lack of power from the host USB port, faulty USB cables, and outdated USB controller drivers. We recommend reaching out to our Technical Advisors at 1-800-265-1844 or www.startech.com/chat for troubleshooting assistance. We should be able to help identify and fix the issue, or if needed, provide a replacement unit under SMS1BMU313's 2-year warranty.
There are a number of things that can cause intermittent disconnections such as lack of power from the host USB port, faulty USB cables, and outdated USB controller drivers. We recommend reaching out to our Technical Advisors at 1-800-265-1844 or www.startech.com/chat for troubleshooting assistance. We should be able to help identify and fix the issue, or if needed, provide a replacement unit under SMS1BMU313's 2-year warranty.
Written by a customer while visiting startech.com
Customer Rating
5
Outlasted every other adapter mSATA I've owned
on February 26, 2019
Posted by: jeremiah
I bought one of these two years ago, I use it every single day, and I have put thousands of terabytes through it, and it's still going strong.
Please release a Type-C version of this and a Type-C version of the NVMe adapter, especially. An NVMe drive could use that extra 5Gb/s of throughput.
Written by a customer while visiting startech.com
Customer Rating
5
Great Customer Service Great Products
on March 25, 2020
Posted by: MikeInHouston
I bought this two years ago. Worked great. Somehow the microUSB slot got messed up. Called support, connected immediately and they provided great information. Very knowledgeable. Filled out RMA and received the replacement product. I have bought quite a few of their products. Great quality. Long lasting. Great service. I would never hesitate to buy their product.
Written by a customer while visiting startech.com