Customer reviews from brother-usa.com
Brother - LC3017BK XL High-Yield Ink Cartridge - Black
Average customer rating
2.7
(7 Reviews)
Rating breakdown 7 reviews
5 Stars
2
4 Stars
0
3 Stars
2
2 Stars
0
1 Star
3
Customer Reviews for Brother - LC3017BK XL High-Yield Ink Cartridge - Black
Customer Rating
1
Horrible Purchase
on February 15, 2022
Posted by: Jenn
from Sunnyvale
If you want to spend $65 on ink every month, even if you don't print a single page, buy this machine. Also, if you want to print black and white only, but you're out of magenta ink, it won't print at all. The machine is will suck your wallet dry. Do not buy.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, February 16, 2022
We are sorry that you are experiencing cartridge usage issues with your Brother machine. We'll be happy to help you. Our Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
1
brand new- and now empty after cleaning
on October 20, 2020
Posted by: Turk
from Colorado
Im not sure if its the unti or the ink, but we are having to perform maintenance on this machine a lot- we print maybe 100 pages a month, we just ordered the color ink, I installed it on friday and now its empty.
Response from brother-usa.comBy Brother, Customer Service, October 27, 2020
Hi, we understand you are experiencing issues with your Brother LC30173PK running out so quickly. Click the link below to explain why.
https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=mfcj5330dw_us_eu_as&faqid=faq00002475_001
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: https://www.brother-usa.com/brother-support
https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=mfcj5330dw_us_eu_as&faqid=faq00002475_001
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: https://www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
1
Nice printer but ink goes to fast
on March 2, 2021
Posted by: Reme
from Ct
Replaced all ink last Jan and now out of ink this Jan. I have only printed well under 100 pages and used more black only but all the color is gone.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, March 3, 2021
We understand that you are unhappy with your purchase of the Brother LC-30173PKS cartridge pack and we'd like to help. One factor that will affect your color ink consumption is the cleaning cycle of the machine. The machine is designed to automatically flush and clean all the ink jet nozzles on a programmed schedule. This process can't be turned off or disabled. During the cleaning process, the machine draws out a small amount of ink to remove air bubbles from the cartridge and to remove dust and dried ink from the ink nozzles and channels. This not only ensures premium print quality but also ensures the life of the print head. Because of the ink jet technology, this process is common to all ink jet machines. Another factor that could be affecting your color ink consumption is the amount of printing from a computer, even if the print jobs are black only. Because this machine offers full color printing, the default setting in the print driver is color. This means the machine will automatically mix all the colors to produce a selected color, even black. For more information, feel free to contact Brother Customer Service directly at https://www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
3
Non-working authentic color cartridge
on March 25, 2021
Posted by: CL Hines
from Oriental NC
After the printer went through a self cleaning the yellow cartridge is not being recognized.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, March 26, 2021
We understand that you are experiencing issues with your Brother LC30173PK ink cartridges can we'd like to help. We have many helpful resources on our support website which should address this problem. If the issues persists, feel free to contact Brother Customer Service directly at https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
3
Ink Cartridge Dilemma
on November 15, 2022
Posted by: Marie
from Dayton ohio
After loading the four new ink cartridges the yellow repeatedly indicate it was low or not inserted correctly. Eventually a friend found a You Tube site that provided the clue to the solution. It was very frustrating to not be able to print after purchasing the new cartridges.
Response from brother-usa.comBy Brother Customer Service, November 16, 2022
We would like to take this opportunity to thank you for your feedback regarding the LC30172PK ink cartridges. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve. If additional support is needed, please note that our Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great product
on January 27, 2023
Posted by: Drew
from San Diego, CA
Great product, easy to use, fast and simple installation, easy to order, quick delivery
Written by a customer while visiting brother-usa.com
Customer Rating
5
Printer Cartridge
on November 11, 2024
Posted by: Pam H
The brother cartridge was easy to install, no mess or smears
Written by a customer while visiting brother-usa.com