Customer reviews from bose.com
Bose - SoundLink Revolve Portable Bluetooth speaker - Triple Black
Average customer rating
4
(251 Reviews)
Rating breakdown 251 reviews
5 Stars
146
4 Stars
30
3 Stars
26
2 Stars
16
1 Star
33
Customer Reviews for Bose - SoundLink Revolve Portable Bluetooth speaker - Triple Black
Customer Rating
1
Dont Buy
on June 11, 2020
Posted by: Topher97
Gender:Male
Length of ownership:1 year or longer
The speaker battery does not charge anymore. I havent even had it for a year. I plug it in and the battery percentage goes down.
Response from bose.comBy nicole leboeuf, Care, June 16, 2020
Hello there, we are deeply sorry to hear that you are experiencing some very strange charging issues with your speaker! This is definitely not something that should be happening.
These steps here https://bose.life/2Y8znOw will resolve this issue for you.
In the very unlikely event the issue still persists, please reach out to us via https://bose.life/2XnA0oS to submit a warranty request as your speaker will still be covered by the manufacturer's one year warranty.
Jack - Bose Customer Support
These steps here https://bose.life/2Y8znOw will resolve this issue for you.
In the very unlikely event the issue still persists, please reach out to us via https://bose.life/2XnA0oS to submit a warranty request as your speaker will still be covered by the manufacturer's one year warranty.
Jack - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Long time
on June 6, 2020
Posted by: Fred C
Gender:Male
Length of ownership:1 year or longer
I have had this speaker for many years (at least 5). I don’t know how anybody would give it less than 5 stars. This is an absolutely fantastic product. I use it with my iPod and with my cell phone. When my college basketball team is not on tv I tune into it on their app and listen on this speaker. It is the best investment you can make.
Written by a customer while visiting bose.com
Customer Rating
2
Great while it lasted
on June 3, 2020
Posted by: Kendyll09
Gender:Female
Length of ownership:1 year or longer
I had this speaker for a year and a half. During that time, it worked wonderfully. Bluetooth always responded perfectly, battery life was long, and it consistently sounded amazing no matter where it was in the room or outside. About a week ago however, in the middle of listeing to a song, it completely stopped making noise. Now, it responds and connects to my phone like normal but makes absolutely no noise. Very disappointed.
Response from bose.comBy nicole leboeuf, Care, June 4, 2020
Hello Kendyll, we are glad to hear that you have had a great experience with your speaker for the past year and a half.
I'm deeply sorry to read that you are now having some odd audio issues with your speaker, these steps here https://bose.life/3gTGp1b will resolve this for you.
Jack - Bose Customer Support
I'm deeply sorry to read that you are now having some odd audio issues with your speaker, these steps here https://bose.life/3gTGp1b will resolve this for you.
Jack - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
Woofer blew after mild bass drive
on May 31, 2020
Posted by: smear
Length of ownership:3 months
This thing sounded mediocre from the beginning, now the woofer is blown after having it for a couple months. I thought I could trust the Bose name. Never again.
Response from bose.comBy nicole leboeuf, Customer Support, June 3, 2020
Hello!
I'm sorry to hear you have started having trouble with the sound for your speaker and I'd love to help you get it back up and running correctly!
If you think the sound is not up to the speaker's usual standards, it is highly unlikely to be a blown component and the troubleshooting at this link will help! https://bose.life/3046RPN
Keith - Customer Support
I'm sorry to hear you have started having trouble with the sound for your speaker and I'd love to help you get it back up and running correctly!
If you think the sound is not up to the speaker's usual standards, it is highly unlikely to be a blown component and the troubleshooting at this link will help! https://bose.life/3046RPN
Keith - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Good sound but connectivity sucks.
on May 30, 2020
Posted by: Fused1
Gender:Male
Length of ownership:1 year or longer
I bought 2 Revolve speakers for the stereo sound. The sound is good, up to Bose expectations. But trying to get these speakers connected and in Stereo mode is really frustrating. I go through the whole process and it fails the first time. I almost always have to do the process over again. I am very discouraged.
Response from bose.comBy nicole leboeuf, Customer Support, June 2, 2020
Hello,
We're glad to hear that you have enjoyed your speakers, but are facing some connectivity issues when grouping in the Bose Connect app.
I would suggest you ensure that both your speakers are updated to the same firmware. Connect these to a computer via USB and visit https://bose.life/2yWwLK5 where you will find instructions on how to proceed.
I hope this helps, however if you need further support please reach out to us via - https://bose.life/2kOgS12 - an agent will happily resolve this for you.
Kind regards,
Tegan - Customer Support
We're glad to hear that you have enjoyed your speakers, but are facing some connectivity issues when grouping in the Bose Connect app.
I would suggest you ensure that both your speakers are updated to the same firmware. Connect these to a computer via USB and visit https://bose.life/2yWwLK5 where you will find instructions on how to proceed.
I hope this helps, however if you need further support please reach out to us via - https://bose.life/2kOgS12 - an agent will happily resolve this for you.
Kind regards,
Tegan - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
It has simply incredible sound effect.
on May 27, 2020
Posted by: Pravin
Gender:Male
Length of ownership:1 week
I just bought it 4 days ago and found it fulfills my desire to listen to songs with amazing sound effect.
Written by a customer while visiting bose.com
Customer Rating
2
Recharging stops working after a period of time
on May 26, 2020
Posted by: Margo
Gender:Female
Length of ownership:1 year or longer
I purchased this product a year ago and the battery has stopped recharging. In looking online this appears to be a known problem. The software has been updated, rebooted the speaker, etc. and it still will not go above 10% on battery. Not worth the expense.
Response from bose.comBy nicole leboeuf, Customer Service, May 29, 2020
Hello Margo, sorry to hear that you have started to experience some charging issues after a year of use!
This is definitely not something you should be experiencing, these steps here https://bose.life/2yO5r0y will resolve this for you.
In the unlikely event the issue still persists, please reach out to us via https://bose.life/2XnA0oS for further assistance.
Jack - Bose Customer Support
This is definitely not something you should be experiencing, these steps here https://bose.life/2yO5r0y will resolve this for you.
In the unlikely event the issue still persists, please reach out to us via https://bose.life/2XnA0oS for further assistance.
Jack - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
Stopped working within 2 months
on May 14, 2020
Posted by: javo
Gender:Male
Length of ownership:6 months
Great sound, but it stopped working within 2 months.
Response from bose.comBy nicole leboeuf, Customer Support, May 15, 2020
Hey there! Glad to hear you love the sound of the speaker. I'm disappointed to learn the product is no longer working. I'd recommend reaching out to us directly at https://bose.life/38Q1vZs, with more information regarding what you're experiencing, so we can put things right for you.
Thanks,
Sam — Bose Customer Support
Thanks,
Sam — Bose Customer Support
Written by a customer while visiting bose.com