Customer reviews from bose.com
Bose - SoundLink Revolve Portable Bluetooth speaker - Triple Black
Average customer rating
4
(251 Reviews)
Rating breakdown 251 reviews
5 Stars
146
4 Stars
30
3 Stars
26
2 Stars
16
1 Star
33
Customer Reviews for Bose - SoundLink Revolve Portable Bluetooth speaker - Triple Black
Customer Rating
2
Great while it lasted
on June 3, 2020
Posted by: Kendyll09
Gender:Female
Length of ownership:1 year or longer
I had this speaker for a year and a half. During that time, it worked wonderfully. Bluetooth always responded perfectly, battery life was long, and it consistently sounded amazing no matter where it was in the room or outside. About a week ago however, in the middle of listeing to a song, it completely stopped making noise. Now, it responds and connects to my phone like normal but makes absolutely no noise. Very disappointed.
Response from bose.comBy nicole leboeuf, Care, June 4, 2020
Hello Kendyll, we are glad to hear that you have had a great experience with your speaker for the past year and a half.
I'm deeply sorry to read that you are now having some odd audio issues with your speaker, these steps here https://bose.life/3gTGp1b will resolve this for you.
Jack - Bose Customer Support
I'm deeply sorry to read that you are now having some odd audio issues with your speaker, these steps here https://bose.life/3gTGp1b will resolve this for you.
Jack - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
Great Speaker, Bad Charger
on June 29, 2020
Posted by: fujauroste
Gender:Male
Length of ownership:3 months
[This review was collected as part of a promotion.] I love this thing. But the charging block stopped working after about a month.
Response from bose.comBy nicole leboeuf, Global Customer Service, July 2, 2020
Hi there,
I'm so glad to hear that you love this speaker!
I'm sorry to hear of the issues with the charger. I would recommend reaching out to us here: https://bose.life/3eXl6KF, so we can make this right for you!
Thanks!
Kerri - Customer Support
I'm so glad to hear that you love this speaker!
I'm sorry to hear of the issues with the charger. I would recommend reaching out to us here: https://bose.life/3eXl6KF, so we can make this right for you!
Thanks!
Kerri - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Great little speaker
on July 16, 2020
Posted by: llsplittgerber
Gender:Female
Length of ownership:1 month
[This review was collected as part of a promotion.] I've only been able to use a few times, but so far so good which it had a couple more options for sound quality but overall pretty good
Written by a customer while visiting bose.com
Customer Rating
2
Sound is amazing when it works well.
on July 16, 2020
Posted by: Jenga
Length of ownership:1 week
I connected this speaker to my phone and laptop. The first time I used it, the sound was AMAZING. I could even hear the sound CLEARLY in the next room. However, the second time I used it when connected to my laptop, the sound was distorted. This has happened a few times, and I've only had this speaker for two weeks. Another thing is that when it is connected to my laptop, the sound gets chopped off several times within a song. It's very bothersome because I use my laptop often for work. I would like to use it, but I cannot stand the sound cutting out. This means that I can only use my phone to listen to music and hope that the sound is not distorted whenever I turn on the speaker.
Response from bose.comBy nicole leboeuf, Global Customer Service, July 20, 2020
Hello Jenga, glad to hear that you were impressed by the audio the SoundLink Revolve can produce!
I'm sorry to see that this impressive experience only lasted two weeks. These steps here https://bose.life/39eFchF will resolve any audio quality issues you are having, and these steps here https://bose.life/39aUK5Y will fix any connection issues.
Your speaker will also be covered for any service/repairs by the one-year manufacturer's warranty.
Jack - Bose Customer Support
I'm sorry to see that this impressive experience only lasted two weeks. These steps here https://bose.life/39eFchF will resolve any audio quality issues you are having, and these steps here https://bose.life/39aUK5Y will fix any connection issues.
Your speaker will also be covered for any service/repairs by the one-year manufacturer's warranty.
Jack - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
Good sound, bad bluetooth- do not recommend
on July 21, 2020
Posted by: Theresa
Length of ownership:1 year or longer
I’ve had this speaker for at least 2 years and although the sound is great, I would not recommend this product. Since I purchased it, it often will not connect to my phone on Bluetooth and is especially difficult to connect to after it has paired with another device. It usually takes me anywhere from 5-10 minutes, requiring me to click “forget device” and retry multiple times. It’s just super annoying. A new frustrating problem I’m facing is having difficulty charging the speaker. Last week, I plugged and unplugged the speaker multiple times over 4 days trying to get it to charge until it finally worked.
Response from bose.comBy nicole leboeuf, Global Customer Service, July 24, 2020
Hello Theresa,
I'm sorry to hear you've had difficulties connecting your speaker to your smartphone.
The speaker can remember up to 8 paired devices. To switch between them, simply press the Bluetooth button repeatedly until you hear the name of the device you wish to listen to.
With charging, please try using a different micro-USB cable to see if this helps.
Still having problems? Do not hesitate to get in touch with us via the contact page. We'll be happy to help!
Kind regards,
Jeff - Customer Support
I'm sorry to hear you've had difficulties connecting your speaker to your smartphone.
The speaker can remember up to 8 paired devices. To switch between them, simply press the Bluetooth button repeatedly until you hear the name of the device you wish to listen to.
With charging, please try using a different micro-USB cable to see if this helps.
Still having problems? Do not hesitate to get in touch with us via the contact page. We'll be happy to help!
Kind regards,
Jeff - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
great sound quailty
on October 19, 2020
Posted by: keith
Gender:Male
Length of ownership:1 month
[This review was collected as part of a promotion.] really enjoy listing to it take to work every day and stream xms
Written by a customer while visiting bose.com
Customer Rating
5
Soundlink Bluetooth speaker
on November 21, 2020
Posted by: Elmer
Gender:Male
Length of ownership:6 months
[This review was collected as part of a promotion.] This is my second purchase and this is much better because the sound link revolved and u can hear it clearly on all directions. However I misplaced the charger and wondering how could I get the original one. Let me know.
Written by a customer while visiting bose.com
Customer Rating
3
Software needs work
on November 23, 2020
Posted by: Brian LA
Gender:Male
Length of ownership:1 month
[This review was collected as part of a promotion.] I love the Bose sound. However, this is my second Revolve. It has a glitch to get it to max speaker volume. Otherwise, I like the instant on when I connect from the phone with powering on the speaker but then I must fuss with the controls to get the speaker volume higher since it starts at minimum volume. It is easier to make my first one connect than to fuss with the volume.
Response from bose.comBy nicole leboeuf, Global Customer Service, November 25, 2020
Hey Brian! I'm glad to hear you're continuing to love the sound quality we provide at Bose. The instant Bluetooth connection certainly makes life easier and gets you listening to your favorite music in no time. For the volume issue you're experiencing, check your product firmware is up-to-date at https://bose.life/3q4Tc5g. Then, try a product reset as shown at https://bose.life/3m7q6Ab. If the difficulties continue, please reach out directly at https://bose.life/38Q1vZs, so we can get this resolved!
Thanks,
Sam — Global Customer Service
Thanks,
Sam — Global Customer Service
Written by a customer while visiting bose.com