Customer reviews from bose.com
Bose - SoundLink Revolve Portable Bluetooth speaker - Triple Black
Average customer rating
4
(251 Reviews)
Rating breakdown 251 reviews
5 Stars
146
4 Stars
30
3 Stars
26
2 Stars
16
1 Star
33
Customer Reviews for Bose - SoundLink Revolve Portable Bluetooth speaker - Triple Black
Customer Rating
3
Engineers Dropped the Ball
on December 23, 2019
Posted by: Mish92
Gender:Female
Length of ownership:1 month
We bought 2 of these speakers for myself & my husband. We use them independantly as well as together. We particularly wanted them for watching Netflix on our computer at night. These speakers sound great in every way, but imagine our dismay when we realized the volume controls DO NOT WORK on the units when paired to our brand new computer. My husband usually falls asleep before me so when a loud sceen comes on I like to turn down the volume so it doesn't wake him. Now I have to get up and trapse across the room to reduce the volume for the loud sceens and then repeat the process for when the sceen is over so I can hear the dialogue. I have no idea why a product that seems so advanced in every way can not be controlled from the unit itself. We replaced a JBL speaker that was a couple of years old and IT COULD be controlled from the unit. Bose Engineers please fix this issue! Volume control from the unit works just fine when paired with our phones.
Written by a customer while visiting bose.com
Customer Rating
3
Disappointed Bose User
on December 26, 2019
Posted by: Disappointed in VA
Gender:Female
Length of ownership:1 year or longer
I got this speaker as a gift for Christmas in 2018. I’m on my 3rd return for repair and hopefully a replacement this time. Reason: battery won’t charge. All troubleshooting and firmware done and each time I’m asked if I have the charging cradle. Nope, why would I purchase a cradle for a product that is defective, I have been a BOSE product owner for over 25+ years and this is first product that doesn’t live up to the standard I’m used to. For that reason only I can’t give a higher rating, when it’s charged the sound is phenomenal as I expect and the design is sleek.
Written by a customer while visiting bose.com
Customer Rating
3
Where’s the bass?
on January 5, 2020
Posted by: Lover of Music
Gender:Female
Length of ownership:1 month
Great... But, not what I expected. I am unable to find out how to adjust the bass. It sounds a little ‘airy’. I have used various music files and music apps and I need more bass. Lastly, the volume is not loud as I need.
Written by a customer while visiting bose.com
Customer Rating
4
Great size with a big sound.
on January 15, 2020
Posted by: mgilder
Gender:Male
Length of ownership:1 month
[This review was collected as part of a promotion.] Perfect for audiobooks & podcasts. Easily transports to wherever I’m working.
Written by a customer while visiting bose.com
Customer Rating
3
Sound is amazing but......
on February 1, 2020
Posted by: Lorraine
Gender:Female
Length of ownership:1 month
[This review was collected as part of a promotion.] I purchased this for my classroom (I'm a music teacher). The sound is amazing but the speaker cuts out. I don't know if it is my computer (I have a Macbook Pro) or the speaker. The other frustration is that the on button doesn't respond when I push it (even though the charge is 100%). One of my students told me they had one and had the same problem, but if they put on the charging dock and then remove it, the "on" button will automatically turn on. That does work, but the charging dock isn't near where I keep the speaker during the day.
Written by a customer while visiting bose.com
Customer Rating
4
Great sound, color & Shape poor connectivity
on February 7, 2020
Posted by: JV
Gender:Male
Length of ownership:1 week
Sound is great, silver color is cool. Connected to my phone easy, still not able to connect it to my Amazon Alex device or even connect it to the Bose App.
Written by a customer while visiting bose.com
Customer Rating
3
Plethora of problems connecting
on April 2, 2020
Posted by: Mea
Length of ownership:1 week
It seems like the most commonly searched question on google about the Bose revolve are its connectivity issues. I am so disappointed with the product--it suddenly disconnects from my devise (Windows 10), or it shows that it's connected and then stops playing music. It's so annoying... will try and return it if I can.
Written by a customer while visiting bose.com
Customer Rating
3
Good sound but connectivity sucks.
on May 30, 2020
Posted by: Fused1
Gender:Male
Length of ownership:1 year or longer
I bought 2 Revolve speakers for the stereo sound. The sound is good, up to Bose expectations. But trying to get these speakers connected and in Stereo mode is really frustrating. I go through the whole process and it fails the first time. I almost always have to do the process over again. I am very discouraged.
Response from bose.comBy nicole leboeuf, Customer Support, June 2, 2020
Hello,
We're glad to hear that you have enjoyed your speakers, but are facing some connectivity issues when grouping in the Bose Connect app.
I would suggest you ensure that both your speakers are updated to the same firmware. Connect these to a computer via USB and visit https://bose.life/2yWwLK5 where you will find instructions on how to proceed.
I hope this helps, however if you need further support please reach out to us via - https://bose.life/2kOgS12 - an agent will happily resolve this for you.
Kind regards,
Tegan - Customer Support
We're glad to hear that you have enjoyed your speakers, but are facing some connectivity issues when grouping in the Bose Connect app.
I would suggest you ensure that both your speakers are updated to the same firmware. Connect these to a computer via USB and visit https://bose.life/2yWwLK5 where you will find instructions on how to proceed.
I hope this helps, however if you need further support please reach out to us via - https://bose.life/2kOgS12 - an agent will happily resolve this for you.
Kind regards,
Tegan - Customer Support
Written by a customer while visiting bose.com