Customer Reviews for HP - 30X Toner Cartridge - Black
Customer Rating
5
Best to always get the Best product to start with
on May 1, 2017
Posted by: StructuredWater
from San Francisco Bay Area, CA, USA
Factory made ink is always going to be the best... You might be able to get ink cheaper, but... it's cheaper!!! I'm tired of cheaper printing and now just use factory ink...
This review is not so much about the Toner cartridge but the annoying "Low Toner" pop-ups that started happening over 1,000 pages ago and which cartridge I am still using but it is time to change. Drop the alerts.
I bought the larger cartridge so I could change it less. I had problems from day one, my printer didn’t recognize it, and I had to turn it off and on several times before it did. A week later I got the automatic message that the toner was out. Impossible with a week old cartridge, especially a high yield cartridge that I had used to print out 3 or 4 jobs. Again I had to turn the printer off and on several times before it continued as normal.
Because this is a brand new printer (which was working fine on the previous factory shipped cartridge), and brand new cartridge, I am not able to discern at this point if it’s the cartridge or the printer or a combination of both.
No, I would not recommend this to a friend.
Features
4
Performance
2
Response from hp.comBy Mary, HP Care, February 5, 2019
Hi,
I'm sorry that you have had these problems. I can well understand if you are not pleased with what has been happening since you got this toner cartridge.
It seems logical to have you exchange the cartridge for another and see if that fixes it. Our return and exchange process is covered, step-by-step, at: store.hp.com/us/en/cv/returnsandexchanges
If you continue to have problems or have any other concerns, it is always an option to contact us: hp.com/contactHP