Customer reviews from manufacturer
Haier - 7.1 Cu. Ft. Chest Freezer - White
Average customer rating
2.8
(11 Reviews)
Rating breakdown 11 reviews
5 Stars
4
4 Stars
1
3 Stars
0
2 Stars
1
1 Star
5
44%of customers recommend this product.
(
4 out of
9)
Customer Reviews for Haier - 7.1 Cu. Ft. Chest Freezer - White
Customer Rating
1
Junk
on June 26, 2022
Posted by: YKsaxman
Died after 5 years of use while we were away. Lost a small fortune in meat!
No, I would not recommend this to a friend.
Response from manufacturerBy Gina@Haier, Haier_Appliances, June 27, 2022
Oh no! We’re so very sorry to hear your freezer stopped working and can imagine how disappointing this has been, especially since you lost your food. We recommend having a qualified tech. You can schedule service online at: https://www.geappliances.com/ge/service-and-support/service.htm or by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET.
We’re always here should you need additional assistance. -Gina@Haier
We’re always here should you need additional assistance. -Gina@Haier
Written by a customer while visiting manufacturer
Customer Rating
5
Great little freezer for two
on July 23, 2023
Posted by: Dkenman
We adopted ours from our homes previous owners and we love it! Does a great job just wish we could buy more baskets for it
Response from manufacturerBy Sylvia@Haier, Haier, July 28, 2023
Hi,
Welcome to the Haier family! We appreciate you leaving a review and we're so happy to have you with us. If you're having trouble finding accessories for this freezer, we're here to help. The baskets you're looking for can be found using the link below:
https://www.geapplianceparts.com/store/parts/spec/WR71X27815
Thanks for choosing Haier and have a great day!
-Sylvia@Haier
Welcome to the Haier family! We appreciate you leaving a review and we're so happy to have you with us. If you're having trouble finding accessories for this freezer, we're here to help. The baskets you're looking for can be found using the link below:
https://www.geapplianceparts.com/store/parts/spec/WR71X27815
Thanks for choosing Haier and have a great day!
-Sylvia@Haier
Written by a customer while visiting manufacturer
Customer Rating
1
Haier 7ft freezer chest
on January 28, 2023
Posted by: freezer chest
from Forest Hills,Ky
This freezer didn’t even last 2 years. Has been plugged in since we got it. One day I opened it up and everything in it had defrosted. Thankfully I didn’t have a lot in it.
No, I would not recommend this to a friend.
Response from manufacturerBy Haley@Haier, Haier, January 30, 2023
Hello there.
Thank you so much for providing us with a review. Your ownership experience is extremely important to us and we are very sorry to hear yours has been so disappointing. Your concerns will be taken seriously as we pass along this information to our product teams as improvements can always be made. Please feel free to reach out to us at any time, as it is a pleasure to have you as part of our Haier family.
-Haley@Haier
Thank you so much for providing us with a review. Your ownership experience is extremely important to us and we are very sorry to hear yours has been so disappointing. Your concerns will be taken seriously as we pass along this information to our product teams as improvements can always be made. Please feel free to reach out to us at any time, as it is a pleasure to have you as part of our Haier family.
-Haley@Haier
Written by a customer while visiting manufacturer
Customer Rating
1
Broke within 6 years
on September 3, 2021
Posted by: Anit
from Brookfield, wi
I bought this freezer 6 years back, and it’s broke now. It is not clear if the compressor is bad or start relay is bad. There is no information on replacement parts like start relay or thermostat. There is no option to get it repaired as well. I would expect company like Haier or GE will make quality products and stand behind them to provide excellent customer service.
No, I would not recommend this to a friend.
Response from manufacturerBy Michael @ Haier, Haier Appliances, September 7, 2021
Hi there,
Thanks for leaving your review. We're sorry to hear that your freezer malfunctioned, we can understand how that would be frustrating for sure. We do not recommend attempting a do-it-yourself repair on something that's not listed in your Use and Care or Installation manual. In this case, we'd recommend reaching out to Haier Service for further help.
They can be contacted here: https://www.haierappliances.com/support/schedule-service
We do hope this helps and that your freezer is back up and running soon.
All the best,
Michael@Haier
Thanks for leaving your review. We're sorry to hear that your freezer malfunctioned, we can understand how that would be frustrating for sure. We do not recommend attempting a do-it-yourself repair on something that's not listed in your Use and Care or Installation manual. In this case, we'd recommend reaching out to Haier Service for further help.
They can be contacted here: https://www.haierappliances.com/support/schedule-service
We do hope this helps and that your freezer is back up and running soon.
All the best,
Michael@Haier
Written by a customer while visiting manufacturer
Customer Rating
1
Wasted
on June 16, 2022
Posted by: dubakurhaier
from Washing machine
Worst products in the world.Worst products in the world
I would recommend this to a friend!
Response from manufacturerBy Elliot@Haier, Haier, June 17, 2022
Oh no! This is never something we like to hear, and we are so let down to know that you have been let down by your experience with this freezer. This is not at all up to our usual quality standards.
We are confident that our factory service and repair team will be able to address this issue for you. They can be contacted by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET and Saturday – Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
We look forward to helping you in any ways that we can. -Elliot@Haier
We are confident that our factory service and repair team will be able to address this issue for you. They can be contacted by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET and Saturday – Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
We look forward to helping you in any ways that we can. -Elliot@Haier
Written by a customer while visiting manufacturer
Customer Rating
1
Put your money elsewhere!!!
on March 17, 2023
Posted by: Cubamo
from Cuba,Mo
Less than two years on and won't work.Cannot obtain parts for repair.Please don't tell me you will pass on to your other departments to improve your product.The only thing you could do since the repair parts aren't available is send me a new freezer.Will never buy GE again.Buyer Beware.
No, I would not recommend this to a friend.
Response from manufacturerBy Haley@Haier, Haier, March 17, 2023
Good afternoon.
Thank you so much for providing us with a review on your freezer. We are incredibly sorry to know that just after a year of having you unit, it stopped working for you. This is certainly not the kind of experience we want for you and deeply apologize for this disappointment.
One of our agents will be reaching out directly via email so that we can gain a bit more information and provide further service to you. If you don't see an email from us shortly, please make sure to check your spam or junk folder. We look forward to hearing from you.
-Haley@Haier
Thank you so much for providing us with a review on your freezer. We are incredibly sorry to know that just after a year of having you unit, it stopped working for you. This is certainly not the kind of experience we want for you and deeply apologize for this disappointment.
One of our agents will be reaching out directly via email so that we can gain a bit more information and provide further service to you. If you don't see an email from us shortly, please make sure to check your spam or junk folder. We look forward to hearing from you.
-Haley@Haier
Written by a customer while visiting manufacturer
Customer Rating
2
Perfect for about two years
on April 17, 2023
Posted by: Kimtony
from Morehead ky
Freezer done it's job like it was supposed to, until it didn't, no warning, no signal, just thawed meat.2 to 3 year.
No, I would not recommend this to a friend.
Response from manufacturerBy Haley@Hotpoint, Hotpoint , April 18, 2023
Hello there.
Having your freezer go our unexpectedly is certainly not the kind of quality we expect to see, we are truly sorry for this happening. Thank you for sharing your review with us.
Here at Hotpoint we strive to make products you can be proud of to have in your home. Your feedback let's us know where improvements can be made in future models. We truly hope to regain your trust back in our products as it is a pleasure to have you as part of our Hotpoint family.
-Haley@Hotpoint
Having your freezer go our unexpectedly is certainly not the kind of quality we expect to see, we are truly sorry for this happening. Thank you for sharing your review with us.
Here at Hotpoint we strive to make products you can be proud of to have in your home. Your feedback let's us know where improvements can be made in future models. We truly hope to regain your trust back in our products as it is a pleasure to have you as part of our Hotpoint family.
-Haley@Hotpoint
Written by a customer while visiting manufacturer
Customer Rating
5
Just right
on January 12, 2020
Posted by: Catlady
from LOuisiana
This was the right product with the right price , great quality.
I would recommend this to a friend!
Written by a customer while visiting manufacturer